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Human Resources Business Analyst

Washington, DC
June 12, 2024

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Craig West

*** ** **** ***** **. Lauderdale, FL *3311 954-***-****

Accomplished professional with 25+ years of experience and proven successes developing and executing innovative solutions to reap maximum results. Dedicated, meticulous, self-motivated, and team-oriented with the proven ability to work independently with minimal supervision. Demonstrate analytical thinking, problem solving, strategic planning, and implementation skills in large organizations. Certified, educated, experienced, and tested under fire. Validated global mindset with emotional and cultural intelligence. Articulate communicator who is capable of conversing efficiently with diverse populations in written, verbal, and presentation formats. Effectively manage/prioritize multiple simultaneous responsibilities to facilitate training. Areas of Expertise:

• Human Resources Management

• Strategic Communication

• Qualitative/Quantitative Analysis

• Office Management

• Full Spectrum Recruiting

• Employee Engagement

• HR Job Analysis/Review

• Business Analyst/Planner

• Recruitment/Hiring


General Dynamics Afghanistan

Operations Director 2018 – Present

• Train, Advise, Assist, and Mentor (TAAM) J1 staff on casualty operations and procedures. Responsible for Daily Status Report (DSR). Efficiently assist with Personnel Asset Inventory (PAI) operations support.

• Experience in developing and tracking the effectiveness of training programs. Monitor adherence to established training programs to ensure standard work. Document feedback and training audit results.

• Lead in development of Admin Cross-Training Program. Analyze standard procedures to establish vision and intent, resulting in valuable feedback for continuous improvement efforts. Instrumental in creating new processes, performance standards, and emergency backup plans to sustain operations.

• Work in a fast-paced environment; assume initiative for operations management. Partner with diverse stakeholders. Design training materials, bridge any gaps between understanding and execution, and facilitate learning by organizing and presenting material in a way that is optimal for knowledge transfer.

● Collaborate with management team and HR on implementing effective training for new personnel.

● Recommend changes/enhancements to existing company business policies and controls to ensure they are current, adequate, functional, and used in accordance with standards established by the company. General Dynamics Kuwait

Senior Human Resources Advisor – SME 2016 – 2018

• Reviewed current HR systems and procedures, career development programs, and force requirements to identify capability gaps and develop solutions in partnership with senior Armed Forces personnel.

• Created learning and development programs/initiatives that provided internal development for staff.

• Oversaw daily workflow of the department. Led and directed routine functions of the department, including: hiring/interviewing staff, administering pay, and enforcing company policies and practices.

• Interviewed, hired, and oversaw functional training of all associates. Provided leadership in career development, performance management, and recruitment. Built strong relationships with team leaders to support HR goals. Effectively led in cultivating a productive and team-based workplace environment.

• Delivered results during overseas assignments by driving key performance indicators and career development as well as leading by delegating to the team. Made decisions and collaborated with other members of the leadership team to prioritize work based on operational needs and company direction. Global Professionals Services, LLC Saudi, Arabia

Talent Acquisition Associate Recruiter 2013 – 2016

• Provided leadership in recruiting senior-level veterans from all U.S. military services for defense contracts: source, screen, interview, evaluate, and qualify. Handled project work on contract basis.

• Focused on sourcing, screening, and scheduling for all candidates. Experienced in creating a qualified pipeline to feed candidate pool by making numerous calls to candidates and completing interviews. Military Professional Resource Incorporation (MPRI) Afghanistan Senior Human Resources Consultant 2007 – 2012

• Conducted Change Management in a complex multi-cultural environment. Coached, mentored, and advised HR Executive and Senior Leaders as part of Land Forces transformation project. Established customer strategic vision, assessed environment, determined gaps, and developed plans and policies.

• Provided guidance from HRIS, Talent Management, Branch Development, Evaluations, Compensation Employee Engagement, Casualty Care Administration, Branding, Retention, and Career Development.

• Developed and gained consensus for new policies and procedures, then coached and mentored customers through implementation, and gained acceptance for standard operating procedures. Transition University Killeen, TX

Program Development (Volunteer) / Education Directorate 2004 – 2007

• As Program Development (Volunteer), developed Program of Instruction (POI) for Transition University – a program designed to prepare individuals transitioning from military service to college or career employment.

• Developed Program of Instruction (POI) to provide comprehensive class planning and training documentation, performance tracking, and training delivery. Led in the facilitation of new training.

• Efficiently analyzed congressionally mandated requirements and senior leader directives, and coordinated with over 40 military collegiate, business, government, and volunteer organizations.

• Led a program involving management activities, outreach procedures, and a system to track effectiveness.

• Developed initial POI through successful implementation of first phase within 45 days – though operating in a cumbersome bureaucratic environment. Initiated the success of Transition University.

• Further designed a three-phase plan to efficiently evolve the program with expected and potential surges in budget and infrastructure, adding seats, tracks, and technology and outreach capabilities. BMW / Ford Killeen, TX

Team Lead Salesperson 1998 – 2004

• Developed buyers by maintaining rapport with customers, suggesting trade-ins, meeting prospects at community activities, greeting drop-ins, responding to inquiries, and recommending sales campaigns.

• Closed sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts, explaining provisions, researching and offering warranties, services, and financing; collecting payment; and delivering automobiles. Provided sales management information by completing reports. United States Army – Active Duty Killeen, TX

Senior Non-Commissioned Officer 1978 – 1998

• Held a variety of Leader and Planner positions from operational through strategic levels in large organizations. Gained experience in HR Management as primary focus of Army career. Successfully operated in high-stress environments, which included more than three years in combat environment.

• Held key positions at the forefront of several dynamic HR initiatives from vision to implementation.

• As Strategic Analyst/Planner for a four-star commanded joint organization, analyzed, developed, and synchronized command strategic communication guidance with U.S. Government policy to attain unity.

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