Customer Service Medical Billing
Resume:
April Ainsworth
Medical Office Professional/Specialized in Medical Billing and Coding
Bassfield, MS 39421
**************@*****.***
My high level of educations and skills in medical coding has helped me achieve a strong academic record at Antonelli College which reflects my diligences and commitment to success. Customer Service courses and career service have provided me with a good typing skill as well as sharp analytical, problem-solving and research skills. In addition, my studies in medical terminology has greatly expand knowledge in the medical field.
Through hard work and dedications, I have developed a strong sense of responsibility, effective interpersonal skills and the ability to contribute to teamwork, even in high-pressure environment. I am confident that I can take profound contribution to what position at any company. Work Experience
Medical Billing Assistant
AAA Ambulance Service - Hattiesburg, MS
May 2024 to May 2024
Cancel Trips, Medical Records Request, Faxes updates, Claim Examiner
FirstSource - Louisville, KY
October 2023 to December 2023
Negotating Claims
Pulling up Memeber Benefits
Changing there Demographics
Researching Information for the Member
Mailing out ID Cards
Going over ther Payments
Emailing there EOB
Senior Claim Examiner
MULTI PLAN - New York, NY
March 2023 to December 2023
Determines coverages applicable to loss. Investigates, manages and resolves claims in a timely, unbiased and informed manner in compliuance with company policies, state laws and regulatory performance standards.
Insurance Specialist/ Medical Receptionst
Southern Bone & Joint - Hattiesburg, MS
January 2023 to February 2023
Schedule patients and check them in for surgery. Pre-Op Lab work. And take there payments
Customer Service Representative
TTEC - Englewood, CO
August 2021 to March 2022
Take customers calls, answer their questions, confirm customers orders, and respond to customer feedback via phone, emails, or chat performs.
Medical Coding Intern
Pediatric and Family Practice Clinic - Columbia, MS May 2014 to June 2014
• Observed Clinic Coder conduct daily coding
• Corrected any update needed in patient files
• Applied class learning to everyday office activities Manager
Hardee's - Collins, MS
February 2006 to April 2009
• Reconciled register monies
• Supervised staff
• Inventory Management
• Opened and closed the store
• Customer service
• Maintained accountability for store operation
Education
Associate's Degree in Medical Billing and Coding
Antonelli College - Hattiesburg, MS
July 2014
Diploma, Medical Office Specialist in Medical Law, Medical Language I & II, A&P II, Customer Service, College English, Employee Relations, Antonelli College-Hattiesburg - Hattiesburg, MS
February 2010 to May 2013
High school diploma or GED
Skills
• Call Center (3 years)
• Customer Service (10+ years)
• Customer Care
• CSR (10+ years)
• Medical Coding (1 year)
• CPT Coding (1 year)
• Medical Billing (1 year)
• ICD-9 (2 years)
• Team Work (10+ years)
• Problem-solving (10+ years)
• Flexibility (10+ years)
• Reliability (10+ years)
• Medical Terminology
• Telemarketing
• Typing
• Windows
• Cold calling
• Retail sales
• Search engines
• Microsoft Word
• Dental and vision plans (2 years)
• Writing skills
• Computer skills
• Sales
• ICD-10
• Insurance Verification
• Medical Records
• Communication skills
• Medical Office Experience
• Medical Receptionist
• Anatomy Knowledge
• Medical Scheduling
• Microsoft Office
• ICD coding
• HIPAA
• Microsoft Outlook
• Phone etiquette
• Office experience
• HCPCS
• Microsoft Powerpoint
• Outpatient
• Call center
• Medicare
• Medical collection
• Computer skills
• Customer service
• Salesforce
• Medical terminology
• Communication skills
• Typing
• Medical office experience
• Windows
• LAN
• Sales
• English
• ICD-10
• Medical coding
• Inpatient
• Documentation review
• Medical records
• CPT coding
• ICD-9
• Medical billing
• Supervising experience
• Microsoft Word
• 10 key typing
• Negotiation
• Outbound calling
• VPN
• Cold calling
• Customer support
• Research
• Microsoft Excel
• Anatomy knowledge
• EMR systems
• Accounting
• CRM software
• ICD-10
• CPT coding
• Medical billing
• Customer service
• Computer skills
• Medical terminology
• Medical terminology
• Microsoft Outlook
• CPT coding
• Medical terminology
• Medical coding
• Customer service
• Computer skills
• Medical terminology
• Customer service
• Microsoft Office
• English
• ICD-10
• CPT coding
• Medical terminology
• CPT coding
• Medical terminology
• Medical billing
• Communication skills
• Microsoft Office
• ICD-10
• CPT coding
• Medical terminology
• ICD-10
• CPT coding
• Medical terminology
Certifications and Licenses
Driver's License
CPA
Certified Coding Specialist
Assessments
Customer service — Completed
May 2021
Identifying and resolving common customer issues
Full results: Completed
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
May 2021
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate