Customer Service Team Lead
Resume:
Shatika Spann
Clarksville, TN *****
*********@******.***
International operations professional with over 7 years' industry experience offering exceptional customer service satisfaction and interpersonal skills. Seeks a position in international logistics offering challenging growth opportunities with the ability to grow in a fast-paced professional environment. Work Experience
Customer Service (Ocean Import/Air Coordinator)
V Alexander - Nashville, TN
January 2019 to Present
• Works with global partners to manage inbound supply via multiple routes and modes to meet customer demand
• Effectively manages 200 inbound containers and 30 air shipments per month
• Transmits and dispatches shipments to truckers in a timely manner
• Follows-up with POD request, arrival notices, LFD, and pick-up numbers from multiple vendors and suppliers
• Bills customers and wires checks for accounting work in progress shipments and accrual accuracy
• Assists with custom brokerage related functions such as ISF filing and problem clearance shipments
• Assisted team lead with overflow of duties during EOQ and peak seasons
• Performing based upon KPI metrics outlined by the customer and V. Alexander's standard expectations
• Knowledge of FDA and Hazmat Shipments
Customer Service Coordinator
Nashville, TN
December 2019 to December 2019
• Trouble-shooted with distressed shipments such as shipments in transit, damages, and shortages
• Issued and requested arrival notices to 3PL parties daily
• Performed data entry and tracked shipments daily Customer Service Rep
Advance Financial - Clarksville, TN
November 2019 to November 2019
• Assisted with answering phone calls for current and potential loan customers
• Performed check cashing, wire transfers, money orders and bill payments
• Loaded ATM, balanced safe, and reconciling cash draw effectively daily Air Export Coordinator- Remote
Kuehne & Nagel
June 2014 to September 2019
• Worked with KN offices in Latin America to manage outbound supply via Miami and Dallas to meet customer demand
• Arranged LTL and TL pick-ups with local TSA driver trucking vendors
• Performed daily duties using the AS400 and SAP systems to upload export documents and data
• Updated customer portal with correct ETA and flight information
• Worked with Dallas and Miami Gateway operations to consolidate shipments for cost-effective pricing
• Assisted team lead with overflow of duties during EOQ and peak seasons Education
Certification
Brightwood College - Nashville, TN
January 2010
Skills
• Air & Ocean Import Operations
• Air Export Operations
• CargoWise Proficient
• Customs Compliance
• Effective Problem-Solver
• Detail Oriented and Organized
• Excellent Customer service skills
• Fast Learner
• Microsoft Office
• Logistics
• Dispatching
• EDI
• AS400
• Time management
• Administrative experience
• Microsoft Office
• Clerical experience
• Google Docs
• Manufacturing
• Communication skills
• SAP
• EDI
• Freight
• Distribution center
• Microsoft Outlook
• Customer service
• Typing
Certifications and Licenses
Driver's License
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