Supply Chain Customer Service

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POSITIONS OF INTEREST

SUPPLY CHAIN MANAGER MATERIALS MANAGER LOGISTICS MANAGER PROCUREMENT SPECIALIST/BUYER Key Strengths include:

PROFESSIONAL EXPERIENCE & KEY ACHIEVEMENTS

William Lowe

Greater Toronto Area (GTA), ON • 647-***-**** • *******@*******.*** SUMMARY: I am a diverse, ambitious, goal oriented, hands-on individual with a Proven track record in supply chain operations management, Driving operational excellence and profitability across various functional departments. Established partnerships, maintaining long-term relationships with internal representatives across a multitude of functional departments, external vendors and service providers. Advanced understanding of ERP & MRP, Quick to come "up to speed" with new ERP software. I am a proponent of providing all personnel the opportunity to act as owners and empowering them to make educated, data driven decisions. I live by the ideals of passion, teamwork, perseverance, pride and the invincible determination to win. My philosophy is that the continuous improvement process should involve the entire facility, working together to facilitate and drive improvement through process disciplines, process improvements, benchmarking, and best practice sharing.

Vendor management, KPI design and implementation • Supply Chain management front to back • Warehouse and distribution management • Health & Safety Initiatives • (MRP/ERP) • Strategic Planning & Global Sourcing • Continuous Improvement initiatives • Inventory Management • (RFI/RFP/RFQs) • Procurement experience; steel, electronic components, resins, food ingredients, MRO supplies and equipment, and maintenance contracts • Production Planning and Control. • Freight management, international and domestic • Quality Assurance programs; BRC, IATF, TS16949, HACCP, GFI• Software competencies; BPCS, SAP, IQMS, MS Dynamics Navision, Business Central, FileMaker, Excel, word, project, power point Ideal Warehouse Innovations, Woodbridge On. • Senior Buyer, Supply Chain Specialist • January 2023 – Present

● Key member of the project team; assisted with the migration of MS Dynamics NAV vision to Business Central.

● Identified and resolved process gaps in customer service and purchasing operations, reduced order processing by 30%.

● Stream lined international procurement process for suppliers in China, India and Germany, increased OTF to 98%.

● Managed the procurement of belt and tire rubber in excess of $15,000,000 annually from China and India.

● Assisted with the set-up and design of Warehouse and Distribution centers in, Taxus, Ohio and LA.

● Reduced MRO expenditures by 50% through sourcing additional suppliers and setting up VMIs

● Established and chaired SOP, and Obsolescence review meetings. Results; optimized Warehouse space and helped Sales rationalize product offerings that enables clearance programs.

● Increased inventory turns from 3 to 6 through analyzing lead-times, and establishing blanket Pos for overseas suppliers.

Horizon Plastics /Core-MT, Cobourg On. • Senior Materials Manager • January 2022 – December 2022

● Protected Customer OTD and order fill rates during global supply chain disruptions. Through collaboration with my team, suppliers, and our valued customers, Customer service performance was not adversely affected.

● Implemented VMI, resulted in a 20% cost savings, which allowed MRO buyer to work on additional value-added activities and projects.

● Reduced warehouse space by 20,000 sq. ft overall., Initiated a 6S project to identify and remove old equipment from internal facility and unused structures throughout the yards.

● Managed customer service, Logistics, Purchasing, and inventory control departments. 2 P a g e

● Chaired slow moving and obsolescence review meetings. Mariposa Dairy, Lindsay On. • Senior Supply Chain Manager, Specialist • April 2019 – January 2022

● Managed customer service, Logistics, Purchasing, Production Scheduling, and inventory control departments.

● Key member of the MS Dynamics Navision implementation team.

● Key member for the HACCP and FSSC certification team.

● Managed supplier certifications and ensured SNCRs were responded to by deadlines with acceptable corrections.

● Reduced inventory from 90 DOH to 30 DOC through slow moving, obsolescence and lead-time analyses.

● Accountable for KPI success encompassing; Inventory turns, OTF, SNCR, and production schedule adherence.

● Purchasing responsibility; Packaging supplies, Food ingredients, maintenance equipment and supporting SLTAs.

● Successfully managed global supply chain issues for materials made from resin during supplier allocations.

● Daily generated RFIs, RFPs, RFQs. Annually negotiated and generated various supplier contracts. Wildly Delicious North York On. • Logistics Manager, Health & Safey Manager • 2006 – 2016

● Managed customer service, Logistics, Purchasing, and inventory control departments.

● Managed 3PL service providers, co-packers, and carriers. Designed and implemented KPIs to monitor performance. Negotiated LTAs resulting in an annual savings of $100,000.

● Responsible for monitoring regulatory changes and guide lines pertaining to FDA, CFIA, CBP, CBSA

● Assisted with BRC Certification, developed SOPs to support; BRC, HACCP and GMP programs, Internal auditor.

● Implemented Kan Ban systems reducing production & packaging inventory carrying costs by 70 %

● Created cycle counting program, reducing inventory errors by 80%.

● Conducted vendor certifications, developed and maintained supplier list.

● Customer service champion, created standardized processes to increase front end efficiencies, and shipping OTD.

● Created system specifications for in-house WMS and supporting RF requirements.

● Created JHSC team, Implemented Bill 160 & 168, developed fire safety manual. PROFESSIONAL ASSOCIATIONS

● APICS – American Production and Inventory Control Society

● The Logistics Institute – completed several courses toward P.LOG certification.

● CITT – Canadian Institute of Traffic and Transportation

● PMAC – Purchasing Management Association of Canada

● PADI - Professional Association of Diving Instructors EDUCATION & PROFESSIONAL TRAINING

● Diploma: Production Operations Management – Centennial College

● Diploma: Human Resources, Industrial Relations Management – Humber College

● APICS Certification - CPIM

● Six Sigma Green Belt – Cott Beverages

● Safety Health & The Law level III – IAPA

● BRC (British Retail Consortium) Certification Programs

● Certified Rescue Diver – PADI

● Certified in First aid / CPR /AED – St. Johns / JHSC-MOL

● C-TPAT / TDG / WHMIS

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