Customer Service Business Development
Resume:
JEREMY Fox
**** ********* ***, **********, ** *5039 513-***-**** ***********@*****.***
Professional Summary
Experienced Owner-Manager offering expertise in business planning, financial administration and team leadership. Decisive and hardworking professional with a 15 year track record of success in business. Multi-talented Startup Founder successful at managing any company role in order to maximize business success from the beginning. Visionary Leader prepared to leverage abilities in any area or market to take on dynamic new position. Hardworking, sales driven, and passionate about building companies from the inside with intelligent, cohesive and high-performance professionals. Quality-driven leader focused on growth and experienced in fundraising, customer acquisition and executive management. Looking for opportunity in the next business sales position where I can grow and develop a motivated team around me. Ready to take on the next step in my career to further advance my resume.
Skills
Customer service
0 Multi-tasking
Business development
Sales
Relationship management
• Client service
Financial oversight
Sales training
Strategic planning
Able to persuade others effectively
Customer targeting
• Customer service focus
Financial management
• Problem-solving skills
SQL and databases
Relationship building
• Business planning
Product knowledge
• Business process mapping
High energy
• Account management
Inventory management
Operations management
• Exceptional customer service
0 Organized
• Communications
e Creative
0 Excellent people skills
0 Top-rated sales performance
Upselling
Staff management
Work History
Bazemore Abner Insurance Group 12/2019- 04/2021
Account Manager/Insurance Agent
Currently licensed in Ohio for Property and Casuality
Property
Casuality
Commercial
Obtained new Clients as well as service old clients
Closed on average $25,000 - $30,000 in Premium per month.
Owner/General Manager 07/2019 to current
Fox Wireless LLC
Specialized in Verizon products and plans to meet any need. Sold cell phones, tablets, internet solutions, home phone service, accessories and many other products. Opened new Verizon store front location from the ground up. Managed all day to day operations of store presentation, customer service, and sales and audits. Took a new location in a new area and reached sales numbers up to $30,000.00 in gross profit per month.
Developed an outside sales process of taking a store to the customer. Worked with multiple Businesses and individuals on an appointment basis to flex with their schedule.
Sold the store for a profit!
Recruited, hired and trained new employees so that they were familiar with company policies and procedures.
•Interpreted clients' needs and introduced services that would perfectly fit those requirements.
•Maintained high standards of quality through continuous reviews of products and service.
•Improved profitability by streamlining costs and optimizing prices.
•Drove business development and customer acquisition by devising targeted marketing and promotions plans.
•Increased credibility and client awareness by developing technical/non-technical marketing
collateral and presentations, public relations campaigns, articles and newsletters.
Business Account Specialist, 07/2018 to 07/2019
Jabby Communications — Cincinnati, OH
•Wrote, negotiated and finalized sales contracts.
•Suggested accessories and complementary purchases.
•Followed latest market trends to contribute suggestions seasonal buys.
•Proposed innovative marketing ideas.
•Developed positive customer relationships through friendly greetings and excellent service.
•Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
•Provided repeat customers with exceptional care and attention.
•Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.
•Maintained records related to sales, returns and inventory availability.
•Achieved sales goals and service performance goals by cultivating and securing new customer relationships.
•Trained and served as a peer coach for new sales associates. Monetized dormant leads to increase profits.
e Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%.
Developed and maintained long-term relationships with policyholders and small business entities.
Owner/General Manager, 01/2016 to 07/2018
CFR Wireless — Georgetown, Ohio
Specialized in Verizon products and plans to meet any need. Sold cell phones, tablets, internet solutions, home phone service, accessories and many other products. Opened new Verizon store front location from the ground up. Managed all day to day operations of store presentation, customer service, and sales and audits. Took a new location in a new area and reached sales numbers up to $30,000.00 in gross profit per month.
Developed an outside sales process of taking a store to the customer. Worked with multiple Businesses and individuals on an appointment basis to flex with their schedule.
Sold the store for a profit!
Recruited, hired and trained new employees so that they were familiar with company policies and procedures.
•Interpreted clients' needs and introduced services that would perfectly fit those requirements.
•Maintained high standards of quality through continuous reviews of products and service.
•Improved profitability by streamlining costs and optimizing prices.
•Drove business development and customer acquisition by devising targeted marketing and promotions plans.
•Increased credibility and client awareness by developing technical/non-technical marketing
collateral and presentations, public relations campaigns, articles and newsletters.
Company Owner/General Manager/President Of Operations, 04/2012 to 12/2015 CFR Wireless Partners — Cincinnati, OH
Owned and operated multiple Verizon store front locations. Opened 1st store and 1 year later opened 3 additional locations. Took under performing stores and increased sales by over 100%. Took 1 location to the top 10 stores by revenue for the region. Sold all 4 stores for 5 times the initial purchase price and invested money to operate. Managed a team of 20 plus employees while overseeing any and all day to day operations, inventory management, Sales audits and payroll tasks. Developed a commission structure to drive sales and less familiar products. Increased sales and profits year or year.
•Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
•Maintained project quality with a hands-on management style.
Set project time lines and kept teams on task to complete milestones according to schedule. Ensured that each guest's experience was positive, memorable and consistent.
•Developed and rolled out new policies.
0 Trained, coached and mentored staff to ensure smooth adoption of new program.
•Implemented innovative programs to increase employee loyalty and reduce turnover.
•Negotiated and finalized contracts with new and existing customers.
Generated and developed leads to acquire new clients.
•Incorporated suggested changes to layouts and promotions to drive sales.
•Monitored the market to capitalize on the latest trends.
•Cultivated and strengthened lasting client relationships.
Regional Manager, 10/2010 to 05/2012
Wireless Partners — Columbus, Ohio
•Work as a regional manager over seeing 15 stores and managing day to day operations of 30 plus employees.
Implemented marketing strategies which resulted in 12% growth of customer base.
•Developed a B2B program to attract new business customer as well as help care for existing clients.
•Daily/weekly/monthly led conference calls to help sales pitch and ideas to increase volume.
•Set goals with employees and gave action plan on how to obtain those goals.
•Hiring and terminating responsibilities, as well as quarterly reviews of each employee. Developed a commission structure to focus on key products, under sold products, and most profitable products.
•Left this position to open my own stores.
•Improved customer experience by creating custom showrooms across retail locations. Managed personnel issues and implemented corrective actions.
Delivered a high level of service to clients to both maintaip and extend the relationships for future business opportunities.
•Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
Business Owner/General Manager, 02/2008 to 10/2010
Fox Wireless — Wilmington, Ohio
•Entered details such as payments, account information and call logs into the computer system.
Responded to customer requests via telephone and email.
•Developed new process for employee evaluation which resulted in marked performance improvements.
•Implemented marketing strategies which resulted in 12% growth of customer base.
•Implemented innovative programs to increase employee loyalty and reduce turnover.
•Ensured that each guest's experience was positive, memorable and consistent.
•Increased profits by 60% in one year through restructure of business line.
Negotiated and finalized contracts with new and existing customers.
•Developed and executed sales presentations as well as both internal and external product training workshops.
•Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
•Assessed successes and failures to develop actionable plans for continuous improvement.
•Maintained up-to-date knowledge of competitor products and pricing in the market served.
•Met with existing customers and prospects through personal calling efforts to discuss business needs and recommend ways to provide effective solutions.
Education
Associates: Business, 2001
Ohio University - Athens, OH
High School Diploma: 1999
St. Francis DeSales High School - Columbus, OH
Additional Information
Business and Personal References upon request
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