Customer Service Information Systems

Vansky Bastien

******.*******@*****.***• 470-***-****

EDUCATION

Georgia Gwinnett College School of Business, AACSB accredited Lawrenceville, GA Major: Management Information Systems

Expected Graduation: 2026

GPA:3.02/4.00

EXPERIENCE

QuikTrip

Clerk Trainer May2020 - July 2022

● Conducted training sessions for new clerks to familiarize them with company policies, procedures, and software systems.

● Implemented training materials, including presentations, manuals, and interactive activities.

● Collaborated with the management team to ensure training programs aligned with company objectives and goals.

Starbucks July 2022 - Present

Shift Supervisor

● Demonstrated a solid knowledge of coffee varieties, flavors, and origins to educate customers and make recommendations.

● Participated in training programs and stayed updated on new coffee blends, brewing techniques, and industry trends.

● Contributed to a positive and energetic work environment by fostering teamwork and cooperation. COMMUNITY INVOLVEMENT

Library Assistant(Volunteer) O'Kelly Memorial Library August 2021-November 2021

● Assisted library visitors by providing friendly and helpful customer service.

● Conducted basic cataloging tasks, such as labeling and processing new materials.

● Assisted with library programs and events, such as storytimes, book clubs, and workshops. CERTIFICATIONS & SKILLS

● Acquired ISO 27001:2022 certification, show

information security and compliance.

● Possess basic proficiency in Python

programming language, enabling the ability

to automate tasks and enhance productivity.

● Intermediate proficiency in Microsoft

Office suite, leveraging advanced features

to streamline processes and generate

comprehensive reports.

Contact this candidate