Customer service, management

BATON ROUGE, La. 281-***-**** *************@*****.***

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EDRIS RANGE

PROFESSIONAL SUMMARY

Resourceful Janitorial Services Supervisor with 10 years in commercial and residential building maintenance management. Coordinated maintenance services for multi-building facility and achieved 90% satisfaction ratings. Excellent organizational and collaborative skills led to creation of good relationships with employees and building management.

SKILLS

Cleaning

Repair

Scheduling

Predictive and Preventive Maintenance

Equipment Cleaning

Sorting and washing laundry

Cleaning and sanitation

Folding clean laundry

Vacuuming and sweeping

Dusting furniture

Chemical handling

Performance improvements

Window cleaning

WORK HISTORY

TRAINER 06/2016 to 08/2018

ABM Aviation, Dallas, TX

Monitored subordinates' performance and quickly addressed emerging issues

Followed labor laws and company regulations regarding employees' attendance and disciplinary actions.

Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Completed schedules, shift reports and other business documentation.

Inspected ongoing projects for compliance with preset procedures.

Complied with safety and environmental health laws and regulations.

Applied effective commercial building maintenance principles and practices.

Kept building entryway glass clean and polished for professional presentation.

Trained and mentored all new personnel to maximize quality of service and performance.

Managed laundry, including sorting, washing, drying and ironing.

Evaluated employee performance and developed improvement plans.

Maintained controls over expenses and inventory for optimal budget tracking.

Restocked room supplies such as facial tissues for personal touch with every job.

Drove improvements to workflow and room turnover with hands-on, proactive management style.

Placed orders for housekeeping supplies and guest toiletries.

Communicated repair needs to maintenance staff.

Worked with front desk to respond promptly to all guest requests.

Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.

Disposed of trash and recyclables each day to avoid waste buildup.

Managed household staff while parents were away.

COOK TRAINER 02/2009 to 06/2016

Whatta Burger Drive In, Dallas, TX

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Created identical dishes numerous times daily with consistent care, attention to detail and quality.

Unloaded food supplies from distributor trucks to efficiently organize inventory.

Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

Managed relationships and negotiating prices with vendors for ingredients and equipment.

Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers

Prepared food items such as meats, poultry and fish for frying purposes.

Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Handled portion control activities according to specified instructions provided by chef.

Checked each food item for freshness and provided feedback to kitchen supervisor for removal.

Developed process that reduced waste and improved supply turnover.

Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

Grilled meats and seafood to customer specifications.

Safely used kitchen equipment and reduced risk of injuries and burns.

Prepared food items to meet recipes, portioning, cooking and waste control guidelines.

Transitioned between breakfast and lunch service.

DELI CLERK 01/2003 to 02/2009

Tom Thumb Food And Pharmacy, Dallas, TX

Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.

Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.

Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.

Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.

Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.

Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Greeted customers at deli counter to fulfill requests and answer questions.

Offered product samples to customers, generating additional sales through taste-testing.

Delivered exemplary customer service to all guests, even in peak business periods to promote retention.

Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Made food according to standard recipes with requested changes for customer satisfaction.

Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate.

Listened to customer requests and suggested additional menu items as appropriate to upsell products.

Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Opened new inventory and rotated stock by dates to maintain freshness.

Learned other teammates' work tasks to train as backup.

Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.

EDUCATION

Elsik High School,Houston, Tx.

High School Diploma, 05/1988

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