United States Customer Service

Aniah Allen

**** ******* ***. ***. * Baltimore, Md 443-***-**** ************@*****.***

WORK EXPERIENCE

United States Postal Service — CCA

Johns Hopkins Hospital — Environmental care associate RGIS — Involuntary Specialist

Johns Hopkins Hospital — administrative coordinator Nov 2021 to Present, Baltimore, Md

Receives, sorts, delivers, picks up and processes courier items, intero ce mail, magazines and all classes of United States Postal Services (USPS) mail

Tracks courier and accountable items (FedEx, UPS, Certi ed Mail, etc.) Researches and routes unidenti ed and generic mail Coordinates, stages, and transports bulk mail items. Receives, logs, delivers and tracks messenger items. Coordinates and processes customized packaging and other customer special requests. Follows all processes established in the client standard operating procedures . Monitors packages for hazardous and suspicious materials. Follows established customer inquiry processes and responds to customer needs and requests. Promptly informs supervisor of potential problems or customer concerns. Maintains accurate records of customer inquiries and ful lment of requests. Maintains delivery lists and mail cart folders with updated names and locations. Performs other duties as assigned.

May 2020 to Nov 2021, Baltimore, Md

helps to ensure patient safety and customer satisfaction by providing timely and thorough cleaning services to keep Hospital in orderly, sanitary and attractive condition. Provides thorough and e cient cleaning services to a wide variety of areas including but not limited to: inpatient areas, clinical exam rooms, operating rooms, pharmacies, MRI rooms, o ces, conference rooms, restrooms, utility rooms, and corridors. Keeps equipment and supplies in a safe and clean condition. Cleans assigned areas using speci ed products while following established procedures. Uses interpersonal skills effectively to communicate to customers, co-workers and supervisors, as appropriate. Maintains professional conduct at all times. Channels customer complaints to others, as appropriate. Provides outstanding customer service while interacting with patients and visitors, at all times. May 2019 to May 2020, Baltimore, Md

7 months’ experience developing, customer service skills, and counting retail stores involuntary. I’ve made many accomplishments at this job in a matter of months that I’ve been employed with this company, I’ve accomplished a promotion for specialist position and in the process of receiving my 2nd promotion for supervisor of pharmacy. I’ve gained integrity, intelligence, respect, teamwork and innovation compliments from other employees. Mar 2019 to May 2020, Baltimore, Md

Provides administrative support to ensure e cient operation of o ce. Answers phone calls, schedules meetings and supports visitors. Carries out administrative duties such as ling, typing, copying, binding, scanning etc. Amazon ful llment center — Sortation Associate

Wendy’s Restaurant — Crew Member

Youth Works (Rita Church Community Center) — Teacher Assistant Youth Works (winter program) — Associate

Youth Works — associate

Youth Works (The Webb Inc.) — Teacher Aide

EDUCATION

Mergenthaler vocational technical high — High School diploma June 2018 to Feb 2019, Baltimore, Md

Experienced with general labor dealing with scanning packages, building pallets to be prepared for shipment. Aug 2017 to April 2018, Baltimore, Md

Experience with fast pace of service, especially in rush times. Cleaning station throughly before, during and after each shift. Following all restaurants safety and security procedures. Count down my register at end of each shift and depositing money in safe. Assemble orders on trays or in bags depending on type of order. July 2016 to Aug 2016, Baltimore, Md

Assist students with instruction. Responsible for the safety and active supervision of students at all times and for assisting with classroom management using PBIS (positive behavior intervention and support) protocols. Escort students to classes, lunchroom, etc. Prepare teaching materials and supplies as directed by teacher. Dec 2015 to Jan 2016, Baltimore, Md

Shovel snow for elderly

Shoveling snow around my community

July 2015 to August 2015, Baltimore, Md

Preparing for Job orientation, Preparing me for the work environment Jun 2014 to Aug 2014, Baltimore, Md

•This will allow you to integrate into the family environment and help the child develop the skills necessary to improve a variety of skills

•These skills include, toileting, feeding, behavior management, compliance, and many other developmental and educational tasks

•Collect and record data based on observable client behavior

•Write progress notes, maintain program books

•Actively participate in the implementation of treatment and parent training

•Utilize safe and appropriate handling, management and guidance procedures when working with clients

•Provide direct client care following the prescribed behavioral protocols/programs 08/2015 to 06/2019

Contact this candidate