Property Manager Management

Redfield, AR ***** 501-***-**** ***********@*****.*** WWW: Bold Profile

MONICA MONTGOMERY

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

PROFESSIONAL

SUMMARY

Administrative Support Strong Communication Skills Property Management Property Maintenance

Microsoft Office, QuickBooks Tenant and Owner Liaising Skyline, Docuware Relationship building and rapport SKILLS

ASSISTANT PROPERTY MANAGER 10/2022 to 05/2024

RPM Group, Little Rock

WORK HISTORY

● Followed up on delinquent tenants and coordinated collection procedures. Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.

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Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

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● Completed final move-out walk-throughs with tenants to identify required repairs.

● Verified income, assets, and expenses, and completed file tracking sheet for each applicant. Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.

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● Kept accurate records of all resident and tenant correspondence. Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.

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Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

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● Processed security deposit refunds.

Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.

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Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.

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Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

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Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.

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Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.

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OWNER/PRESIDENT 03/1998 to 10/2022

Office Furniture Service, Inc., Little Rock

ADMINISTRATIVE MANAGER 06/1988 to 09/1999

Prudential HealthCare, Little Rock

● Escalated major issues to property manager for immediate remediation. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

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Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.

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● Communicated effectively with owners, residents, and on-site associates.

● Collected and maintained careful records of rental payments and payment dates.

● Responded to Common Area Maintenance (CAM) inquiries.

● Delivered emergency 24-hour on-call service for tenants on building issues. Responsibilities include maintaining relationships with vendors and suppliers, managing employees, managing day-to-day operations, training employees, developing and implementing business plans, managing financial aspects of business, meeting with clients, interacting with contractors and vendors, comparing sales with goals, and utilizing social media and other publicity media to promote products or services.

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Responsibilities include general office management, facilities management, preparation for new hires, office maintenance support, inventory management and ordering, handling courier and mail, secretarial support, process invoices, assisting in preparation of slides and letters, organizing/supervising other office activities, and developing, reviewing, and improving administrative policies and procedures.

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Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.

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Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.

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Supervised staff and delegated tasks to maintain positive, productive administrative operations.

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Wilbur D. Mills High School, Little Rock, AR

High School Diploma, 05/1979

EDUCATION

REFERENCES Upon request

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