User Experience Salesforce Consultant

Arman Polra

ad6cvq@r.postjobfree.com +1-202-***-**** linkedin.com/in/armanpolra257

PROFESSIONAL SUMMARY:

Certified Salesforce Consultant and Developer with four years of hands-on expertise in Salesforce/Force.com implementation, focusing on Lightning UI migration and customization. Skilled in SDLC and Agile approaches, proficient in gathering requirements, analysing, designing, developing, and testing solutions.

Led multiple successful migrations from Classic to Lightning UI, ensuring a smooth transition and improved user experience.

Developed Lightning Components, Platform Events, Apex classes, Controller classes, Apex Triggers, and Visualforce Pages to customize applications according to specific functional needs.

Proficient in Deployment Tools like Force.com IDE, Change Sets, and ANT-based Migration Tools, effectively managing Salesforce Sandbox environments.

Implemented advanced Salesforce functionalities such as Web to Leads, Email to Case, Web to Case, Assignment Rules, and AppExchange integrations.

Deep understanding of Sales, Marketing, Service, and Support Automation, utilizing Salesforce capabilities to streamline business processes effectively.

Experienced with Vlocity and Omni Studio, actively implementing solutions on these platforms.

Extensive experience in integrating Salesforce with legacy systems using REST, Bulk, and SOAP APIs, alongside third-party tools like Cast Iron and Informatica-on-Demand.

Skilled in configuring various advanced fields like Picklists, Custom Formula Fields, Many-to-Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Workflows, and Approval Processes.

Demonstrated strong proficiency in SOQL, SOSL, Custom Settings, Schedule Apex, and Batch Apex for efficient data querying and processing.

Possesses exceptional work ethics, self-motivation, quick learning abilities, and a strong team orientation.

Consistently delivers value-added services to clients through thoughtful experiences and excellent communication skills.

TECHNICAL SKILLS:

Salesforce:

• Salesforce CRM

• Lightning Application

• Lightning Web

Components [LWC]

• Apex Custom

Controllers

• Apex Classes

• Apex Triggers

• Visualforce

Pages/Components

• Apex Web Services

• SOQL

• SOSL

• Workflow and

Approvals

• Reports and

Dashboard

Salesforce Tools:

• Copado

• Force.com Explorer

• Change Sets

• Vlocity

• Apex

• B2B

• Force.com Import

Wizard

• Force

• Vlocity

• Force.com Excel

Connector

• Force.com Platform

(Sandbox and

Production)

Integrating Tools:

• Apex Data Loader • Import Wizard • Data Export • Mass Delete Languages:

• Apex

• Java

• JavaScript

• C

• C++

• PHP

• SQL

• SOQL

• SOS

J2EE Technologies:

• JAVA 1.X

• Servlets

• JSP

• JSTL

• JDBC

• Spring5.0

• EJB

• Web Services

• Log4j • Slf4j

Web Technologies:

• HTML

• XML

• CSS

• JavaScript

• JSP WSDL

• SOAP API

• REST API

Databases:

• SQL Server • MySQL • DB2

WORK EXPERIENCE:

Vrunda Technologies LLC – Falls Church, VA Mar 2023 – Present Salesforce Developer

Utilized Lightning Web Components (LWC), Apex classes, controllers, and triggers to fulfill business requirements effectively.

Engaged with stakeholders to grasp business needs and synchronize solutions with the technology roadmap.

Developed and implemented Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating processes.

Crafted user-friendly interfaces utilizing CSS, HTML tags, and Visualforce components, integrating JavaScript for front-end validation.

Deployed Marketing Cloud solutions to automate and assess demand generation campaigns, thereby enhancing lead quality.

Conducted regular administrative tasks such as user account maintenance and the creation of reports/dashboards.

Implemented Workflow rules and Email updates to streamline business processes, ultimately boosting operational efficiency.

Authored Apex Test Classes to guarantee comprehensive unit test coverage and uphold code quality standards.

Collaborated closely with cross-functional teams to prototype solutions and ensure alignment with business objectives.

Managed sprint deliverables, including user acceptance testing and deployment, to ensure punctual project completion.

Leveraged Salesforce sandbox for thorough testing pre-deployment, minimizing potential production issues. Environment: Salesforce.com, Apex Classes, Controllers, Triggers, Visual force, Force.com, LWC, Dashboards, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Data Loader, Java Maven, LWC components, Custom Reports, Oracle, Windows. Ram Technologies Inc. – Orange, CA Jan 2022 – Feb 2023 Salesforce Developer/Admin

Evaluated business requirements and provided effective solutions to meet stakeholder needs, ensuring alignment with organizational goals.

Collaborated with internal teams to build solutions in Salesforce Einstein and Salesforce Reporting, improving data analysis capabilities.

Implemented third-party integrations such as DocuSign, Rollup Helper, and Jitterbit, enhancing system capabilities.

Configured profiles, roles, and permission sets to manage security settings, safeguarding sensitive data.

Developed custom objects, tabs, and validation rules to enhance Salesforce functionality, improving data accuracy.

Automated contract creation from Salesforce quotes through CLM, streamlining the sales process.

Installed and configured Marketo AppExchange app for demand generation campaigns, increasing lead generation efficiency.

Conducted test cases and reviewed test documents to ensure comprehensive quality assurance, minimizing system errors.

Ran automated compliance testing and communicated results to stakeholders, ensuring regulatory compliance.

Ensured timely completion of Closing Disclosure (CD) for loan document signing, facilitating smooth transactions. Environment: Force.com, Apex, Data Loader, Import Wizard, Marketing cloud, Visual Studio, Triggers, Custom objects, Layout, SOQL (Salesforce Object Query Language). Agilon Health – Santa Clara, CA Jan 2020 – Dec 2021 Salesforce Developer

Led data migration efforts from legacy systems to Salesforce, ensuring smooth transition and data integrity.

Gathered business requirements and designed solutions to enhance Sales processes, improving sales team productivity.

Managed case escalation and routing components to optimize case management processes, improving customer service efficiency.

Continuously built knowledge base by creating categories for knowledge articles, facilitating information access for end-users.

Customized Salesforce applications to match functional needs and user profiles, enhancing user experience.

Analyzed and identified gaps in functional/business requirements, effectively communicating with stakeholders to ensure clarity.

Provided first-level support to end-users, including issue logging and resolution, maintaining system uptime.

Configured and enhanced live agent functionality for improved customer support, increasing customer satisfaction.

Set up integrations with tools like HubSpot to ensure seamless data flow, improving data accuracy and consistency.

Implemented field-level security and audit trail setup to protect sensitive data, ensuring compliance with regulations.

Environment: Saleforce.com platform, Visual force, Apex Language, Triggers, Agile, SOQL, Service cloud, Change Set, Standard and custom controllers, Data Loader, Force.com, Visual Studio Plug-in, Workflow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service (REST and SOAP). EDUCATION

Master of Science, Computer Science - St. Mary's university, San Antonio

Bachelor of Engineering, Electronics and Communication - Gujarat Technological University Certification: Salesforce Platform Developer I

Contact this candidate