Customer Service Specialist

STEPHEN M. MITCHELL

*** ******** *****, ***. ***

Bronx, NY 10475-3354

646-***-**** (C)

Email: ***.********@*****.***

EDUCATION: THE PENNSYLVANIA STATE UNIVERSITY (1986-1990)

Major: Economics

COMPUTER EXPERIENCE: PeopleSoft, Microsoft Windows,

PowerPoint, Prezi

WORK EXPERIENCE:

Marketing Executive

Marriott Vacations Worldwide, New York, NY

November 2021 – October 2022

-Provided customer/concierge service to hotel guests

-Encouraged and facilitated guests to purchase hotel return packages and attend time share presentations

Front End Customer Service Specialist/Cashier

Stop and Shop, Eastchester, NY

May 2020 – June 2022

-Performed daily cash reconciliations for Western Union, money orders, lottery

winnings, refunds and exchanges of food items

-Provided customer service to retail customers

CEO/Independent College Counselor

Mitchell Consultant Group, Bronxville, NY

March 2017 – Present

-Assist prospective college student with the admission process and provide a

Pathway to higher education

-Provide training for resume writing and interview skills

Undergraduate Admissions Regional Recruiter

The Pennsylvania State University, University Park, PA

September 2000 – March 2017

-Planned, established and put into practice Penn State’s first regional recruitment effort which became the model for other outreach centers and efforts

-Served as the regional based primary contact for guidance counselors and prospective students in the New York area

-Developed and implemented a comprehensive recruitment plan for New York including but not limited to college fairs, high school visits, special programming (Prospect Receptions, Accepted Student Programs, Guidance Counselor Luncheons, Bus Trips)

-Developed networking opportunities with Community-Based Organizations(CBO’s)

-Established the NYC Alumni Recruitment Team

-Coordinated recruitments events and provided training with the NYC, Long Island and Mid-Hudson Valley Alumni Associations

-Provided information and responded to requests regarding admission procedures; contacted appropriate academic colleges and commonwealth campuses for application review

-Managed the largest budget among regional recruiters ($150K)

-Quadrupled the number of applications and paid accepts from the New York area

Business Analyst/Consultant

LEE International, Inc., New York, NY

July 1997 – September 2000

-Served as Quality Assurance Liaison for the Administration for Children’s Services

-Converted various administrative reports into Excel spread sheets and provide statistical and graphical analysis

-Reconciled casework discrepancies to ensure compliance with all databases

-Provided technical support and training to administrators and staff on all foster care related issues

Investigator/Consultant

The Institute for Health and Human Services, New York, NY

October 1995 – August 1997

-Researched and audited New York City and Nassau County foster care records

-Evaluated Federal IV-E and EAF Programs to determine case eligibility and reimbursement allotments

-Assisted NYSDSS and NYCHRA to reclaim $80 million in federal funds

Concessions Representative

Apollo Theater, New York, NY

June 1990 – August 1997

-Sold Apollo merchandise and supervised the collection of commission from vendors

-Developed marketing strategies to procure business

-Maintained inventory log to track sales and revenue

ORGANIZATIONS/AFFILIATIONS:

-National Association for College Admission Counseling (NACAC)

-Macedonia Baptist Church

a) Trustee Board 2003 – Present, Secretary,

b) Men’s Ministry 2002 – Present, Treasurer

REFERENCES: Available Upon Request

Contact this candidate