Project Manager Scrum Master

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Lucian Sfart

IT Project Manager, MSC, MPM, CSM, ITIL, COBIT, Cloud

1-905-***-**** Toronto, ON, Canada ******.*****@*****.*** Executive Profile

Professional Project Manager and Scrum Master Certified offering a proven record of success, leading all phases of multiple technology projects and releases.

Leader, Innovative and solutions focused IT professional, dynamic and team-oriented, specializing in leading high- performing and multi-disciplinary on-site and remote teams from product development throw product launches.

IT Technical Project Manager with strong Agile and Waterfall experience and skills: plan and manage from small, mid to large scale projects, aligning business goals with technology solutions to drive process improvements, competitive advantage and business value gains.

Excellent communicator: leverage technical, business and financial acumen to communicate effectively with client, executives and all stakeholders.

Solid knowledge of PMP and AGILE methodologies, SCRUM (strong knowledge of all the concepts: tasks, backlog tracking, burn-down metrics, velocity, user stories, all scrum ceremonies), SDLC, ITIL, DevOps, SOA, ERP, COBIT and hands-on experience with various technologies and frameworks: MS Office suite: MS Project, Excel, Power Point, Power Apps /Power BI, ServiceNow, Sharepoint, Planview, Visio, Waterfall, Agile/Scrum, Jira, Confluence, Cloud Services (Azure, AWS), MS Dynamics, MS Azure; Service Now; Clarity Financials

Solid knowledge of key technologies used in the projects: web development and deployment technologies .Net, Java/J2EE, APIs, Oracle/SQL, WebLogic, WebSphere MQ / Data Power / Message Broker, Dynatrace, Jenkins, GitHUB. OS: Linux /Solaris

/Unix/ Windows, SOA architecture, Security, Networks. Key Skills

Master Project Manager Certified

PMP Project Manager Program Certified

CSM Scrum Master Professional Certified

MSC Master of Science in IT

BSC Bachelor of Science in Economics

ITIL Professional Certified

DevOps Professional Certified

Cloud Professional Certified

COBIT Professional Certified

Cloud Services, Data and Storage

Risk Management and Controls

Project Management

Leadership& Negotiation

Waterfall and Agile methodology

Enterprise & Web Application services

Data Analytics and Processes

Excellent problem-solving abilities

Communication & Critical Thinking

Career Experience

BMO BANK OF MONTREAL FINANCIAL GROUP, TORONTO, ON JUNE 2023 – MAR 2024 Senior Project Manager, PMO Personal & Business Banking Technology

Managed coded project for North American Retail Payments (NARP) division part of the NARP E2E Delivery and Transformation program of the P&BB Technology for BMO

Acts as a trusted senior advisor for business and technology groups, develop key project goals and worked collaboratively with very large cross-functional teams within different LOBs to achieve them in a timely and effective manner

Managing project plan and coordinating all project phases, mitigating and communicating risks, prepared resolution to issues; plan, prepare and maintain project schedules; create and review project documentation, gating artifacts and project status decks in order to efficiently monitor and control the project

Managing directly the entire project’s life cycle, monitors and controls project’s deliverable and associated project financial

Acts as a prime subject matter expert and senior leader to provide project management office the best top advice for the high- performance delivery of the project; identifies emerging issues and trends to inform key decision-making to projects stakeholders;

Provides specialized professional consulting, analytical and technical support; Facilitates meetings, presentations and working sessions for completion of business requirements and solution architecture and design artifacts; consistently manage stakeholders expectation to ensure high-performance delivery success in a timely manner inline with the projects objectives Phone: 1-905-***-**** Email : ******.*****@*****.*** 2

MINISTRY OF HEALTH CANADA, OTTAWA, ON DEC 2022 – JUNE 2023 Project Manager/Consultant, Ministry of Health Canada, CPAB Digital Transformation

Managed the planning and governance for Web Tracker project and FDALO project part of modernization strategy for Digital Communication Division

Managed the assessment, planned the technical solution and provided consultancies for new Web Tracker solution, the Digitization of the Intake management and Task tracking

Strong experienced on creating and managing project artifacts related to Web Tracker project, including the Project Management Plan, Project Charter, Business Case, High Level Requirements, Project Schedule and Gating Plan alongside with assessments and analysis in determine the technology options available for modernization and digitization, planning and recommendation on suitable technology to fit the business outcome and high level requirements technically feasible and fully supported and maintained in Health Canada

Provided Digital Communication Division with recommendations on the new Web Tracker integrated solution for all eight departments to well-support the workflow management system that can grow and adapt to changing needs, track projects and tasks (including level of effort) across the digital communication division from start to complete with a robust reporting capabilities to support management, resourcing and prioritization decisions

Managed the assessment and planned for the technical solution of FDALO project to build a robust Case Management and Reconsideration management solution to streamline processes and efficiently provide a digitizing tracking system for capturing the relevant information for reconsideration cases as well as reporting on risk, trends and statistics

Provides specialized consulting, analytical and management support to Digital Communication Division with recommendations on the Data driven / based solution delivery project for FDALO (Food and Drug Act Liaison Office) office to well-support the digitization of the case management and reconciliation management solution to new Microsoft Power platform / Power Apps and MS Dynamics in order to replace the legacy database and case management system (Lotus Notes) to address complaints, concerns and inquiries pertaining to Food and Drugs Act from external stakeholders, examine trends, offer options, facilitate resolutions, make recommendations as well adequate reporting capabilities to generate exportable reports and replace the existing manual reporting burden and boost user experience, efficiency and transparency within FDALO office

BMO BANK OF MONTREAL FINANCIAL GROUP, TORONTO, ON JULY 2022 – MAR 2023 Senior Project Manager, PMO Wealth Management, Digital Core

Managed the data migration of Wealth Account Maintenance & Estate Settlements project and Non - OLAP project (OLAP Online Application Process) part of the Wealth Transformation team of TIBCO to AWS Migration program

Strong experienced on planning, execution and testing of the TIBCO BPM workflow portfolios to leverage AWS (AWS Amazon Web Services) cloud services to allow for cost effective scalability and better performance solution in order to allow processing of higher workflow volumes as well as improved and faster user experience

Managing project plans and coordinating all projects phases from requirements to development and testing, mitigating and communicating risks; working very closely with all engaged teams; prepared resolution to issues; plan, prepare and maintain project schedules; create and review project documentation and reports in order to monitor and control; consistently manage stakeholder expectation to ensure that the quality of project management service provided are fulfilling the requirements and projects objectives

Provides project management office with advice on the viability of the business case during planning and execution phases throughout the projects; provides specialized consulting, analytical and technical support; leads and represents the projects in project team meetings, governance forums and management meetings; breaks down strategic problems and analyses data and information to provide insights and recommendations to projects stakeholders; manages all aspects of the projects life cycle and monitors and controls project’s deliverable

Phone: 1-905-***-**** Email : ******.*****@*****.*** 3

INSURANCE SUPERMARKET INC, TORONTO, ON DEC 2020 – JULY 2022 IT Project Manager (PMO - Project Management Office)

Worked as professional project manager and scrum master with 3 cross-functional teams to deliver 4 solutions

Strong experienced on managing successfully end-to-end solutions and application development projects concurrently using agile approach for digital automation strategy across the organization

Created and managed project resource and budget, successfully implement end-to-end solutions, coordinated all project phases and scrum ceremonies, provides a single point of contact for projects, mitigate and communicates risks, resolutions and status deliveries to management

Managed the delivery of the US Back Office project, a complex solution for Back Office US site with multiple modules and inter-dependencies which optimize and automate the processes across organization, boost operational efficiency and company profitability, coordinated the deliveries, schedules, budgets, financial, liaised directly with business, technology stakeholders and vendors (ADP, Sitel), identified, mitigated risks and prepared resolution to issues and ensured modules are delivered successfully

Managed successfully the delivery for US Dashboard solution, an enhanced solution for RTV (Real Time View) system to access lead information, call history and call recordings. Documented existing processes and identified opportunities for streamlining and increase operational business value

Implemented Advance Lead Router solution (ALR), an advance solution responsible for distributing leads based on the individual performance of the advisors, assign the lead to the next available advisor with highest ranking, a complex and fully automatic call distribution system for completing live transfer capabilities from one call center to the other based on business needs

Performed delivery for Extract Policy and Automated Data Export solution for Accounting and Admin departments to extract in force policies and automate Contract & Commission data on various frequencies

Provided substantial team leadership and scrum master mindset with a focus on team development and remove team roadblocks. Leads the teams efforts towards continuous improvement

Coach and mentor staff in order to ensure successful project deliveries and transparent communication to the management team

Established and proven team work with teams working on different time-zones remotely CANADIAN IMPERIAL BANK OF COMMERCE, TORONTO, ON MAY 2011 – FEB 2020 IT Project Manager, PMO Project Management Office, Wealth Management, Cards Services & Small Business Banking

Delivered successfully large portfolio of end-to-end solutions and application development projects for Wealth Management, Cards Services, Pega and CAM Technology and Personal & Small Business Banking, multiple concurrent Wealth management transformation/ credit card / payment modernization projects with end-to-end deliveries, implement Agile methodologies and Scrum ceremonies to facilitate on-time product deliveries (Branch Net to Cloud, Smart project Rome, Branch Remote Deposit Capture RDC, RDC NCR, MIC Mobile Investment Consultants, AML Anti Money Laundering, Koala, Travel Aero and Aerogold, PayPro, MPSO, Capstone/CASA, CCWIS, Contact Manager)

Managed successfully for over 3 years the most critical Credit Card application of the bank: Capstone/CASA (Credit Cards Adjudication Servicing Application) which includes all application development projects, release management and implementations. Motivated to achieve superior performance for Management with High Performance (involved concurrent projects and releases in agile environment with critical application changes; security components for payment modules; technologies: Java/J2EE, Oracle DB, API gateway, Jira, Confluence, MS Project, worked with TSYS, VISA, Master Card, Compass, HP/DXC)

Performed delivery for Branch Net to Cloud, a large scale critical migration Infrastructure and Data driven/based solution delivery project from on-preemies to Azure Cloud / Azure Power Apps Portal with Power BI for dashboard & reporting used as web portal in Branch side for all CSRs and managers to service customer requests for all CIBC’s branches (involved infrastructure changes, data processes and data storage, application code changes, technologies: .Net, Security, SSO, DNS, APIs, Networking, Cloud services, data and storage, Azure cloud team, Jira, Confluence and MS Project) Phone: 1-905-***-**** Email : ******.*****@*****.*** 4

Responsible for deliverable of Credit Card Workflow Imaging System CCWIS projects and releases, the main online interface application which enables all bank personnel to respond to customer inquiries, handle disputed charges, managed fraud cases for all bank’s customers (involved concurrent and critical projects and releases, including security, risk and compliance changes, .Net technology, worked with VISA, Master Card, TSYS and HP/DXC, Jira, Confluence, MS Project)

Managed concurrent projects and releases actively and all inter-dependencies, managed end to end Agile or Hybrid projects and coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos and Release Planning, runs effective recurring status meetings with the product, portfolio and delivery managers, implemented Agile mindset by conducting burndown/burnup charts, KPIs, team velocity and continuous improvement; managed Waterfall projects from inception to implementation including project plans, work break structures, project kick-offs, all phases to close outs, schedules, budgets, change and control management, risk management, liaised directly with business, technology and vendors; provided strategic leadership, tactical management and support, leading teams to deliver high-availability solutions AVIVA CANADA, TORONTO, ON DEC 2007 – APR 2011

Senior Technical Lead, Aviva's Insurance Delivery Services

Managed concurrently the delivery of multiple Aviva's Insurance BMS Broker management systems from mid to large projects: Fastrax, Automated Data Transfer (ADT), Policy Inquiry, Keal and Collaboration

Lead and support deliverables of critical development projects for the Major web commercial application FASTRAX Online used by Aviva/Pilot staff and brokers to quote commercial business (involved concurrent projects, critical application code changes; technologies: Java/J2EE, Web Logic Server, FE, BE & APIs, Oracle DB)

Delivered successfully critical application projects changes, from initiation to implementation of the Automated Data Transfer

(ADT) data driver project, Collaboration project and integration with Fastrax core application (technologies: IBM Data Power, IBM MQ, IBM Web Sphere Message Broker, Oracle DB, multiple BMS systems)

Managed and effectively achieved implementation of various critical solutions for the company that effectively increase efficiency, accelerate customer satisfaction and slashed error rate; manage technical changeless of all the projects phases up to implementation, liaised directly with business, technology stakeholders and various vendors, managed technical, business and vendor related issues, controlled and effectively mitigated all various risks and ensured the business needs are met and agreed upon commitments on cost, quality, scope and schedule. Education

M.Sc: Master of Science in Information Technology, Technical University Of Cluj Napoca, Cluj, Romania B.Sc: Bachelor of Science in Economics, West University Of Timisoara, Timisoara, Romania Certifications

PMP® Project Manager Program Certification - Standard-aligned for PMP® certification, IIL Professional Certification Program Master Project Manager®, Professional Certified Project Manager, American Academy of Project Management CSM® Certification - Professional Certified Scrum Master, SCRUM Alliance ITIL® V3 Certification - Professional Certified in IT Service Management, AXELOS COBIT® 5 Certification - Professional Certified in IT Governance Framework, APMG International DevOps® Project Manager Certification, International DevOps Certification Academy Cloud® Certification, Microsoft Azure Fundamentals Professional Certification, MICROSOFT IBM Web Sphere Message Broker Certificate - Web Sphere Message Broker Application Programmer, IBM SOA Certificate - Introducing the Value and Governance Model of Service-Oriented Architecture, IBM SOA Certificate - Designing SOA Solutions with Project, Technical, and Operational Governance, IBM SOA Certificate - Technologies and Standards for SOA Project Implementation, IBM Oracle Web Logic Server 11g – Administration Essentials, ORACLE Cisco Certificates (CCNA1 & CCNA2)- Cisco Networking Academy Program, CISCO

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