Customer Service Care

NGAJI PHELIX OKEYO OLENDI

career objective

To secure challenging position in a reputable organization that will utilize my training, experience and unique abilities to further my career, at the same time contribute to the success of the organization by maintaining hardworking, integrity and honesty as key value drivers.

Personal Information.

STATUS: Green card Holder

Gender: Male.

Marital status: Married

Languages: English, Kiswahili

Date of birth: 04th Aug.1985

ID no: 24094136

Passport: AK0754531

KEY SKILLS

•Sound knowledge of marketing, product knowledge and general market analysis, Customer care, Proposal and report writing skills, Conversant with Micro Soft offices- computer application.

•Sales, Strategies and Communication (using the telephone is imperative in this role) and negotiation.

• Organization, Time and planning

• Being analytical, creative and driven

• Being a team player.

PERSONAL Profile

1. Highly accomplished person with extensive experience in customer service, Life & General insurance, marketing, strategic planning, operations management and relationship management.

2. Consistently surpassed work targets within multi million shillings organizations.

3. Maximized revenue through sounds management acumen.

4. Proven success in strategies initiatives which increased customer retention levels and satisfaction within highly competitive markets.

Educational AND PROFESSIONAL QUALIFICATIONS

Institution, Programm /Course

Universal Group Of Colleges: Clearing Forwarding and Shipping Managements.

(Associate of Business Managers and Administrators- A.B.M.A-UK Chapter.

Period: Jan. 2005 to Dec. 2006 (2 year course)

Kenya College of Insurance

Certificate of Proficiency (C.O.P) Paper 1&3 - Year 2009 - (Professional body) 6 months course

Marketing society of Kenya (MSK) (Professional body) 2012

Computer studies- 2006 - Certificate

Hama Bay school-Nyanza province 2000-2003

Kenya Certificate of Secondary Education (K.C.S.E)

Ungoe primary school, Kenya certificate of primary education (K.C.P.E) 1991-1999 - B (PLUS)

SEMINARS AND WORKSHOPS ATTENDED.

Media council open forum for digital media houses at Laico Regency hotel 22nd /2/2016

•Attended four days training on Negotiation,customer advisory, product knowledge & selling skills (sales planning and prospecting) Org.by Insurance Regulation Authority-IRA

•Attended three 2 weeks training seminar organized by Marketing Society of Kenya (MSK) and Global village publishers Ltd. at Westland, jacaranda hotel- Westlands, Nairobi.

•Seminar: Passed product knowledge and customer service excellence proficiency, Org. By Association of Kenya Insurance (A.K.I)

•Attended Real Estates and Hospitality industry in Western Region at Mega city –Kisumu sponsored by Kisumu county government Translakes Estates and SEB Estates Ltd.

•Participated in East Africa –Infrastructure Engineering and building materials Expo in Busia organized by NICOM MEDIA and County Government of Busia.

* KICC Real Estate Expo 2014, 2015,2016, 2017,2018,2021,2020

Experiences And Accomplishments

COMPANY: Royal target homes & properties limited

PERIOD: Nov. 2017 to date

position: property manager

As a Property managers i was responsible for the overall operational management of residential, commercial, and industrial properties.

Responsibilities for Property Manager

•Oversee, maintain, and inspect all designated buildings and properties

•Coordinate ongoing maintenance and inspections to comply with all relevant laws, codes, and company policies

•Select tenants through interviews and background checks

•Follow up on rent collection, pay invoices, and analyze operating statements

•Prepare the annual budget and report on financial performance regularly

•Manage on-site staffs, and vendor and contractor relationships

•Address tenant complaints, violations, and problems

•Prepare and maintain all records, correspondence, and files

•Establish and maintain relationships with tenants

Company- Baptist Volunteers In Mission Group

Period: – Dec. 2015-Aug. 2017

Position – Travel Consult

Duties and Responsibilities includes but not limited to:-

•Sales & Lead generation through publication, existing clients and whole industry diverse /players’ i.e. through the agencies

•Collaborating with management on sales strategies, targets and implementation

•Manage an assigned geographical sales area to maximize sales revenue and corporate objectives

•Manage sales activities on major accounts and negotiates sales prices and discounts in consultation with the Managing Director

•Manage and support sales team

•Review sales progress and advice on the same

•Establish and control budget for activities

•Formulates all sales policies practices and procedures

•Establishing contacts and gives marketers for action

•Provide weekly monthly and quarterly assessments

•Ensures proper coordination of all outdoor activates

BULT WARE SOLUTION LIMITED- Real Estate Company- Core Business –Property Developers &Selling Agents, and Estate Managements.

Position – Branch Marketing In-Charge, Western Kenya

Period: December 2012 – Nov. 2015

This position reports to the Marketing Director.

Duties and Responsibilities includes but not limited to:-

•Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities

•Attending site meetings, site inspection, and closing sales and leases on properties

•Assign duties to the sales team as well as achieving sales targets

•Approve all contracts and related forms signed by sales representatives

•Keep records of sales representatives’ productivity

•Work with the sales representatives to improve performance and terminate unsatisfactory performers

•Interview, hire and train new sales associates

•Develop company-wide marketing strategies and oversee advertising placement and budget

•Advise & contribute on all marketing materials on projects

•Resolve disputes among salespeople

•Report on sales activities to the higher management

•Prepare offer letters, follow up on sale agreement with project advocates, Effect lease agreement.

Company: G4S Courier services

Period: Year, Aug. 2006- 2007.

Position: Courier Personal.

Developing and implementing sales and marketing plans and strategies to optimize the brand’s market share in the target region.

-Oversight role over the Assistant sales Representatives within the target

region.

•Monitoring, supervising and managing the performance of field staff individually and as a team.

•Participating in setting the regional sales budgets and sales targets for

individual and for the team.

•Liaising with finance department and coordinating marketing events

•Ensuring that promotional materials are distributed to target clients and that

they are well displayed and utilized

•Looking for new distribution outlets & Marketing advertising space for our magazine, i.e diplomat east Africa magazine,best of kenya and msk's sokoni magazines

Hobbies

•Reading inspirational books and professional journals.

•Travelling.

•Community works

Referee

THOMAS OCHUODHO

LEXINGTON- KENTURCKY

PROFESSOR AT UNIVERSITY OF KENTUCKY

TEL +1-540-***-****

Contact this candidate