Project Manager Management

LATANYA ATKINSON

Cell: 910-***-**** ***************@*****.***

PROGRAM MANAGEMENT PROJECT MANAGEMENT LEADERSHIP

QUALIFICATIONS

Project Management Professional (PMP) - [Cert #3401050]

PROFESSIONAL EXPERIENCE

Project Manager II - Learning & Development

BCBSFl/Tailored Management 07/2023

Project Manager II - Learning & Development

●Facilitated L&D project meetings, captured action items, and documented and distributed minutes.

●Created project charters and extensive training plans following the executed SOW and tracked in MS Project, ServiceNow, and

Google SmartSheets.

●Managed multiple workstreams with Instructional Designer, Multimedia Specialist, Compliance Lead, and Legal for the project.

●Managed the assignment, tracking, and coordination of in-person, virtual, and self-paced training sessions in Cornerstone.

●Reviewed all training-related documents for accuracy, and completeness and provided necessary corrections.

●Conducted project closeout audit reviewing the budget, timeline, and workforce allocations in the ServiceNow platform,

●Coordinated L&D project Go Live events with Line of Business, SMEs, Trainers, and Managers.

●Strategized with teams to implement training delivery types such as self-paced, webinars, instructors, and workshops.

●Conducted surveys to gather data to identify and implement new processes.

●Reviewed and analyzed the performance of various procedures and made recommendations for improvements.

●Conducted weekly team sprint meetings for project coordination.

●Review projects to ensure legal, financial, and confidential compliance for stakeholders and vendors

●Collaborated with developers and technical teams to gain technical knowledge to guide the team.

●Coordinated with the Learning Management System Administrator to upload and catalog training modules in Cornerstone.

●Identified, planned, and implemented key projects to improve quality, reduce costs, increase productivity, and improve cycle

time by reducing wasted time and rework.

●Tracked incident tickets in ServiceNow for QA and maintained a database of Service Level Agreements.

●Interpreted ticket data and analyzed results by ITIL best practices.

●Reviewed training and productivity trends to address efficiency and gaps in training.

●Conducted quality Analysis for training materials to adhere to compliance and federal regulations.

●Implemented process improvements to maximize department productivity.

●Coordinated all virtual and in-person training events including vendors, locations, and materials for attendees of 50-250.

Senior IT Project Manager 01/2021 - 07/2023

GoHamm Investments

●Created project and communication plans with direction, work structure, timeline, risks, and

budget necessities identified in the statement of work (SOW).

●Documented and tracked all risks, actions, issues, and decisions (RAID) through the management

of the RAID log.in ServiceNow.

●Coordinated multiple work streams such as data migration, conversion, general ledgers, contractors, and new vendors.

●Selected, prepared, extracted, and transformed compliance data into specified criteria in the SharePoint database.

●Point of Contact for vendors stateside and globally managing Service Contracts, Invoices, and Purchase Orders.

●Maintained project and all updated project-related documents in ServiceNowl, MS Project, and Google Workspace Smartsheets.

●Compiled and Interpreted data to assess process efficiency and accuracy.

●Conducted quality assurance reviews to gather data in ServiceNow for analysis to maintain compliance adherence.

●Managed various work streams, encompassing the segmentation of both structured and unstructured data

●Maintained ServiceNow QA system and database for incident review and resolution.

●Assisted in the analysis of processes and procedures to identify areas of improvement for more efficient workflows.

●Collaborated with all levels of the business to gather requirements to deliver successful projects.

●Verified requirements and identified areas for improvement increasing productivity and revenue.

●Worked with key stakeholders to produce business solutions resulting in improved business outcomes.

●Prepared templates, documents, and processes for ITSM in. adherence with ITIL best practices.

●Facilitated IT meetings to identify and resolve security risks and issues as well as captured action items, and documented and distributed minutes.

●Collaborated on creating project management policies, metrics, processes, and standards for governance.

●Communicated issues with stakeholders weekly ensuring full disclosure and transparency.

●Conducted project audits to determine project feasibility in terms of cost, time, and resources.

●Reviewed incident tickets in ServiceNow and determined the timeframe for issue resolution based on severity level and impact.

●Cataloged all project manuals, training manuals, multimedia visual aids, and other educational materials in Cornerstone (LMS).

●Lead information security review meetings to thoroughly assess and promptly address security risks.

Program Manager 12/2019 - 12/2020

Adecco Truist Bank

●Presented and created the communication and project plan to stakeholders, leadership, and project managers to

highlight deliverables, timelines, and budgets to mitigate potential risks and maintain projects in SAP, and MS Project.

●Reviewed privacy, compliance, and legal guidelines for overall adherence.

●Created a strategic program plan based on the SLAs (Service Level Agreements) stated in

the SOW (Scope of Work) following Agile and Waterfall standards.

●Led cross-functional teams to assess workload allocation to increase team productivity.

●Prepared and presented status reports to leadership, managers, and customers.

●Reviewed and interpreted complex federal accessibility regulations for compliance.

●Create quality measurements to track improvement in accessibility products.

●Developed and amended quality assurance standards and company processes.

●Executed quality improvement testing, and activities, documented outcomes, and provided improvement strategies.

●Tracked all issues in ServiceNow, and Monday.com, and performed weekly audits for timely resolution.

●Conducted program audits to determine program feasibility in terms of cost, time, and resources.

●Generated reports to analyze data and identify issues and process gaps.

●Regularly reviewed and updated program plans to ensure deliverable adherence.

●Point of Contact for vendors, stakeholders, leadership, project managers, and technical teams.

●Established overall team performance standards to ensure process adherence.

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Project Manager- Learning & Development 01/2013-11/2019

NC Dept of Health & Human Services

●Developed and executed a project plan with a roadmap and identified timelines, milestones, and deliverables.

●Oversaw implementation and training rollout of NC Fast (ERP system) for the Dept of Social Services.

●Coordinated L&D project Go Live events for 100 counties in a Phase system rollout for approximately 200 individuals.

●Collaborated with agencies to identify preferred training delivery methods, requirements, and objectives.

●Organized and facilitated Implementation meetings for county Directors and Supervisors for approximately 600 attendees.

●Executed proof of concept for implementations to validate project feasibility.

●Conducted post-implementation audits in ServiceNow to ensure all issues were identified and resolved.

●Point of contact for stakeholders and provided consultation on implementation issues, questions, and updates.

●Conducted weekly lessons learned with all trainers to judge training effectiveness and efficiency.

●Executed risk assessments, documented issues, and collaborated with trainers to provide issue resolution.

●Collaborated with cross-functional teams to identify federal, state, and local govt requirements for compliance

●Reviewed and reworked current processes for alignment with new application functions and regulatory adherence.

●Communicated with stakeholders to identify and resolve issues throughout the implementation process.

●Integrated advanced instructional design principles in-company training, enhancing content engagement, and comprehension.

●Conferred with management to conduct research to identify training gaps and implement new training platforms,

●Reviewed project plans monthly to ensure timeline, budget, and compliance adherence.

●Formulated and implemented plans for recovery, alteration of work, or any other unanticipated events.

●Projected the budget and provided estimations to support financial requests.

●Created PowerPoint presentations to efficiently present status updates, training, and reports to leadership.

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