Patient Service Coordinator
Resume:
Erica Ferguson
Appomattox, VA *****
*************.***@*****.***
I want to obtain a career that utilizes my skills and knowledge for the potential for vertical growth. I have an abundance of experience in multiple fields and I give impeccable, friendly service in a timely manner. I am a dedicated, responsible worker. I did have time off in between jobs to focus on my families needs.
Work Experience
Scheduler
Ensemble Health Partners-Ohio City, OH
September 2021 to May 2024
I worked remotely and I successfully answered inbound and outbound calls, scheduling necessary procedures/ surgeries for Facilities and Hospitals, using EPIC System. I also received copayments for services being rendered.
Patient Service Coordinator I
MyEyeDr-Appomattox-VA
September 2019 to August 2022
I professionally answer inbound and outbound calls, setting up appointments and referrals. I prepare charts for the next day and accurately research insurance eligibility. I am very professional, diligent and friendly. I successfully close out at the end of the day, managing our funds and helping successfully meet our goals. I work independently and I'm also a team player. The Facility eventually closed down, due to lack of revenue.
Receptionist/Administrative Assistant
Horizon Behavioral Health-Lynchburg, VA
February 2009 to February 2015
I successfully checked patients in and out. I notified therapist of patients arrival. I successfully input data in to the system of patients insurance and visits, etc. Patient Service Coordinator
Stroobants Cardiovascular Center-Farmville, VA
March 2003 to January 2009
I worked this position, answering inbound and outbound calls. Successfully set up appointments and referrals. I successfully checked patients in and out from their appointments. I also assisted patients when needed.
Education
Bachelor's degree in Business Management in Business Management National University - Lynchburg, VA
January 2009 to May 2011
Associate's degree in Business Management
National College - Lynchburg, VA
January 2006 to May 2008
High school diploma in Business Management
Appomattox County High School - Lynchburg, VA
September 1994 to June 1997
Skills
• Retail (5 years)
• Sales (10+ years)
• Customer Service (10+ years)
• Microsoft Office (10+ years)
• Inventory (5 years)
• Cash Handling (10+ years)
• MS Office (10+ years)
• Marketing (10+ years)
• Data Entry (10+ years)
• Outlook (2 years)
• Photoshop
• Excel (5 years)
• Retail Sales (5 years)
• Insurance Verification
• Medical Office Experience
• Typing
• Property Management
• Business Management
• Medical Records
• Retail Management
• Medical Billing
• Microsoft Excel
• Microsoft Word
• Medicare
• QuickBooks
• HIPAA
• Medical Scheduling
• Management
• Accounting
• Medical Coding
• Medical receptionist
• Time management
• Organizational skills
• Filing
• Analysis skills
• Computer networking
• Microsoft Access
• Documentation review
• WCAG
• NVDA
• SaaS
• B2B sales
• Computer skills
• Salesforce
• Jira
• General ledger accounting
• Oracle
• Accounts payable
• Workday
• LMS
• Software troubleshooting
• SharePoint
• Communication skills
• Leadership
• Bookkeeping
• Windows
• Microsoft Powerpoint
• Telemarketing
• iOS
• Mac OS
• Customer support
• Firewall
• IDS
• Inside sales
• Operating Systems
• Business Requirements
• Android
• Test Cases
• Human resources
• Care plans
• Medical terminology
• Computer literacy
• DME
• Financial analysis
• Product demos
• Google Suite
• NetSuite
Certifications and Licenses
Google Analytics Certification
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