Customer Service Procurement Manager
Resume:
GIDEON NTONY
Temecula, CA *****
*****.******@*****.***
PROFILE
Thirteen years of progressive experience in the U.S. Military (Navy) in security operations, Inventory management, shipping, receiving and retail operations. Proven ability to translate military leadership skills and values into successful technical operation strategy.
EXPERIENCE
Procurement Manager – Indian Health Council INC. Jul 2023 – Present
Reviews and negotiates contracts with vendors and suppliers.
Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment including printers.
Conducts regular audits and inspections of company assets.
Providing customer service and assistance to visitors and employees.
Train new employees and support team members as necessary.
Maintained accurate inventory records, updated stock levels, and conducted regular counts using warehouse management systems to ensure inventory accuracy.
Commercial driver/Logistics – SWIFT Transportation May 2022 – Jul 2023
Conducted pre-trip and post trip inspections to ensure vehicle is in good working condition.
Handling paperwork. Completing and managing delivery forms, receipts etc.
Monitored the environmental and weather situation using AccuWeather to check situations at the delivery destination making sure it was clear before proceeding.
Collaborated with loading and unloading teams to secure cargo, ensuring proper weight distribution and compliance with safety regulations.
Maintaining documentation and adhering to safety and regulations
Records Assessor— US Navy (Afloat Training Group, San Diego) Sep 2021 –May 2022
Assessed and validated ship's retail reports.
Conducted inspections on assigned locations and investigated complaints.
Made recommendations for correcting incomplete and inaccurate records.
Contributed vital resources and trained 67 personnel in career enhancement.
Provided administrative support to customers and vendors which ensured procedures were correctly followed and resulted in an overall 100% performance of manpower.
Store Manager/QA Inspector – US Navy (Abe Lincoln ship, Coronado) Sep 2017 – Sep 2021
Served as the retail supervisor of 36 sailors in the ship store.
Performed as the Quality Assurance Auditor and as the ship's Soccer Team Coach.
Prepared the procurement, receipts, and inventory of 251K in store merchandise consistently exceeded quotes by 10% minimally and generated $19K in sales.
Created a computer-based scheduling system that organized schedules for over 30 personnel which successfully enhanced time efficiency and reduced downtime by 15%.
Shipping and Receiving – US Navy (Naval Hospital, Beaufort SC) Sep 2014 – Sep 2017
Received and inspected shipments for damage and/or discrepancies.
Maintained accurate inventory records, updated stock levels, and conducted regular counts using warehouse management systems to ensure inventory accuracy.
Communicated shipment information of 500 items and provided insight into shipping and receiving issues and made recommendations on effective policies with regards to the hospital.
Managed Purchase orders and liaised between 5 departments to streamline the acquisition process.
Conducted needs assessment surveys of 35 manpower using Microsoft excel and determined needs based on event, attention specification and labor demands with a 100% success rate.
Fulfilled 99.9% warehouse duties using forklifts, RF Scanners, hand trucks, dollies for picking, packing, shipping, and inventory management which regulated flow of products.
Maintained updates of Material Safety Data Sheets. (MSDS)
EDUCATION
In Progress, MA Intelligence Studies – American Public University, Charles Town, WV
Certificate, Supply Chain Logistics – Rudgers University, Newark, NJ
Bachelor’s Degree, Criminal Justice – Saint Leo University, Saint Leo, Florida
Associate degree, Liberal Arts/Homeland Security – Saint Leo University, FL
CERTIFICATION
Lean Six Sigma, Green Belt – Six Sigma Global Institute
ACTIVE SECURITY CLERANCES
Secret Clearance, expires February 20,2025
SKILLS
Time management, Interpersonal Skills, Analytical Thinking, Training and development, Microsoft Excel, Teamwork and collaboration, Strong Research skills, Presentation, Lean Six Sigma, Attention to Detail, Logistics, Problem Solving Abilities, Conflict Resolution, Proficiency in inventory and RFP management software, Ability to negotiate contracts, Organizational Skills.
AFFILIATIONS
Association of Supply Chain Managers – Member (San Diego)
RECOGNITION
Navy and Marine Corps Achievement Medal 2012, 2014 & 2017.
Good Conduct award 2012, 2015 & 2018.
Fleet Excellence Award, best of class Award 2013 & 2019.
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