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Customer Service Representative

Location:
Royse City, TX
Posted:
June 11, 2024

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Resume:

Nathan G. Dyer

469-***-**** CELL ***********@**********.***

Summary

Through 24 years of professional experience, I have built a strong work ethic, a set of marketable skills, and a reputation for doing the right thing when it most counts. Overcoming obstacles and setbacks has been a regular feature of my career, which I have greeted with enthusiasm, prayerful vigilance and youthful vigor. I strive to represent and demonstrate my values in each position I hold, regardless of the outcome. Career Objectives

I desire to do something good, something of service to my fellow man, and for which I can be paid according to its value.

I yearn to serve God - the greatest good of our society - by promoting strong values and ethics. I hope to do this as a valued part of a team dedicated to God, to America, and to our fellow man.

I pray daily for my steps to be meaningful, for my day to have positive forward momentum, and for what good work I do in the footsteps of Christ to be fruitful. Education

Southern Illinois University Carbondale, IL

The University of North Texas Denton, TX

I earned no college degree at either school. I wasted lots of time and money before realizing that my skills were better learned on the job. Narrative of Skills

I have made my career through learning quickly, by applying my skills and experience toward the goals I have been given, and by relentlessly pursuing my targets. I excel in salesmanship, managing client and employee relationships, and routine administrative tasks.

I have learned how to teach skills, how to coach up to a required level of competence, and to assess every situation with a fresh perspective and a renewed spirit. Experience:

Smart AutoCare

October 2023 - Current

Customer Service Representative

Spec's Wines, Spirits and Finer Foods

May 2023 - October 2023

Stocker

Royse City Ice Cream, LLC

August 2022 - January 2023

Manager

Fast Food/Service Industry

Nathan G. Dyer

Credible Security Services

July 2022

Armed Security Officer

Private Cider Brewery

GoHealth

9 Aug 2021 - 17 June 2022

Senior Benefits Consultant

Hourly + Commission-based sales position

Chewy.com

18 Jan 2021 - 8 Aug 2021

Customer Service Representative

Stonewall Protection Group, LLC

12 Jan 2021 - 1 May 2022

Armed Security Guard

Private Youth Sports Facility

Signal88 Security

3 Aug 2020 - 1 Jan 2021

Armed Security Guard

Vehicle Patrol

Numerous Business and Residential Properties

Ranger Guard & Investigations

3 Jul 2020 - 2 Aug 2020

Armed Security Guard

Private Establishment - Celebrity Client

Allied Universal Security Services

25 Nov 2019 - 3 Jul 2020

Armed Security Supervisor

● Sit post at various locations in Dallas, both armed and unarmed.

● Maintain client relationships and customer safety using excellent service skills.

● Remain reliable and self-sufficient, while operating with minimal supervision.

● Promoted from Guard to Supervisor within two months, overseeing an entire client account.

Brink’s Armored

15 Oct 2019 - 24 Nov 2019

Armed Driver

Nathan G. Dyer

Vision Precision Holdings

15 Feb 2019 - 14 Oct 2019

Sales Manager

● Managed, developed and coached a commission-based sales team to achieve sales and metrics goals.

● Built a high closing rate in commissioned sales to a broad clientele.

● Learned operations, processes and terminology quickly in a new field.

● Built rapport with a diverse clientele and staff.

● Experience with inventory management using proprietary software systems.

● Audited and ran payroll, including hourly rates and commissions. The Leaves, Inc

15 Aug 2018 - 11 Sep 2018

Maintenance Assistant

BDS Marketing

24 Jul 2018 - 14 Aug 2018

Marketing Associate

Col-Met Engineered Finishing Solutions

11 Sep 2017 - 13 Aug 2018

Mechanical/Electrical Assembler

● Assembled air makeup units for powder coating applications.

● Built control panels and remote panels for running air makeup units, heater boxes and parts washers.

2020 Companies

20 Jul 2017 - 10 Sep 2017

Samsung Mobile Merchandising Manager

● Visited cellular stores, creating a weekly schedule and daily routes.

● Checked current displays for compliance with corporate planograms, made necessary changes or requests for maintenance to remedy discrepancies. Murphy Oil Corporation

29 Apr 2016 - 15 Aug 2017

Assistant Store Manager

● Ensured orders were placed and inventories were taken, accurately and on time, to ensure proper fulfillment of products.

Nathan G. Dyer

● Excelled in customer service, applying company policy to situations involving customers, employees and vendors.

● Experience with inventory management using proprietary systems. Sales Focus, Inc.

2014 - 2015

PureTalk USA City Manager

● Managed a new venture of wireless retail outlets inside shopping mall anchor stores. Responsibilities included inventory management and human development.

● Doubled sales volume and produced a full roster of steady salespeople within the first two months of service.

● Sold product directly to clientele in a commissioned sales environment, leading by example.

● Experience with inventory management via Oracle and other proprietary software systems.

● Experience with auditing, revising and completing commissions statements each payroll cycle.

RadioShack Retail Services

2008 - 2013

Sales Manager

● Managed efficient operation of my cellular sales store, including cash handling, inventory management, and achieving daily sales objectives.

● Achieved an extraordinary Key Performance Index in 2012, elevating my store into the top five in the South Central Region. Was recognized on a national sales call, and encouraged to share best practices that achieved these results.

● Built a highly ranked personal sales record in a commissioned sales environment, with accelerators in multiple metric categories.

● After several years of experience, developed an effective system of recruiting, training and promoting high quality, top producing salespeople.

● Experience with inventory management via Oracle and other proprietary software systems.

● Experience with auditing, revising and completing commissions statements each payroll cycle.



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