Customer Service Representative
Resume:
Nathan G. Dyer
469-***-**** CELL ***********@**********.***
Summary
Through 24 years of professional experience, I have built a strong work ethic, a set of marketable skills, and a reputation for doing the right thing when it most counts. Overcoming obstacles and setbacks has been a regular feature of my career, which I have greeted with enthusiasm, prayerful vigilance and youthful vigor. I strive to represent and demonstrate my values in each position I hold, regardless of the outcome. Career Objectives
I desire to do something good, something of service to my fellow man, and for which I can be paid according to its value.
I yearn to serve God - the greatest good of our society - by promoting strong values and ethics. I hope to do this as a valued part of a team dedicated to God, to America, and to our fellow man.
I pray daily for my steps to be meaningful, for my day to have positive forward momentum, and for what good work I do in the footsteps of Christ to be fruitful. Education
Southern Illinois University Carbondale, IL
The University of North Texas Denton, TX
I earned no college degree at either school. I wasted lots of time and money before realizing that my skills were better learned on the job. Narrative of Skills
I have made my career through learning quickly, by applying my skills and experience toward the goals I have been given, and by relentlessly pursuing my targets. I excel in salesmanship, managing client and employee relationships, and routine administrative tasks.
I have learned how to teach skills, how to coach up to a required level of competence, and to assess every situation with a fresh perspective and a renewed spirit. Experience:
Smart AutoCare
October 2023 - Current
Customer Service Representative
Spec's Wines, Spirits and Finer Foods
May 2023 - October 2023
Stocker
Royse City Ice Cream, LLC
August 2022 - January 2023
Manager
Fast Food/Service Industry
Nathan G. Dyer
Credible Security Services
July 2022
Armed Security Officer
Private Cider Brewery
GoHealth
9 Aug 2021 - 17 June 2022
Senior Benefits Consultant
Hourly + Commission-based sales position
Chewy.com
18 Jan 2021 - 8 Aug 2021
Customer Service Representative
Stonewall Protection Group, LLC
12 Jan 2021 - 1 May 2022
Armed Security Guard
Private Youth Sports Facility
Signal88 Security
3 Aug 2020 - 1 Jan 2021
Armed Security Guard
Vehicle Patrol
Numerous Business and Residential Properties
Ranger Guard & Investigations
3 Jul 2020 - 2 Aug 2020
Armed Security Guard
Private Establishment - Celebrity Client
Allied Universal Security Services
25 Nov 2019 - 3 Jul 2020
Armed Security Supervisor
● Sit post at various locations in Dallas, both armed and unarmed.
● Maintain client relationships and customer safety using excellent service skills.
● Remain reliable and self-sufficient, while operating with minimal supervision.
● Promoted from Guard to Supervisor within two months, overseeing an entire client account.
Brink’s Armored
15 Oct 2019 - 24 Nov 2019
Armed Driver
Nathan G. Dyer
Vision Precision Holdings
15 Feb 2019 - 14 Oct 2019
Sales Manager
● Managed, developed and coached a commission-based sales team to achieve sales and metrics goals.
● Built a high closing rate in commissioned sales to a broad clientele.
● Learned operations, processes and terminology quickly in a new field.
● Built rapport with a diverse clientele and staff.
● Experience with inventory management using proprietary software systems.
● Audited and ran payroll, including hourly rates and commissions. The Leaves, Inc
15 Aug 2018 - 11 Sep 2018
Maintenance Assistant
BDS Marketing
24 Jul 2018 - 14 Aug 2018
Marketing Associate
Col-Met Engineered Finishing Solutions
11 Sep 2017 - 13 Aug 2018
Mechanical/Electrical Assembler
● Assembled air makeup units for powder coating applications.
● Built control panels and remote panels for running air makeup units, heater boxes and parts washers.
2020 Companies
20 Jul 2017 - 10 Sep 2017
Samsung Mobile Merchandising Manager
● Visited cellular stores, creating a weekly schedule and daily routes.
● Checked current displays for compliance with corporate planograms, made necessary changes or requests for maintenance to remedy discrepancies. Murphy Oil Corporation
29 Apr 2016 - 15 Aug 2017
Assistant Store Manager
● Ensured orders were placed and inventories were taken, accurately and on time, to ensure proper fulfillment of products.
Nathan G. Dyer
● Excelled in customer service, applying company policy to situations involving customers, employees and vendors.
● Experience with inventory management using proprietary systems. Sales Focus, Inc.
2014 - 2015
PureTalk USA City Manager
● Managed a new venture of wireless retail outlets inside shopping mall anchor stores. Responsibilities included inventory management and human development.
● Doubled sales volume and produced a full roster of steady salespeople within the first two months of service.
● Sold product directly to clientele in a commissioned sales environment, leading by example.
● Experience with inventory management via Oracle and other proprietary software systems.
● Experience with auditing, revising and completing commissions statements each payroll cycle.
RadioShack Retail Services
2008 - 2013
Sales Manager
● Managed efficient operation of my cellular sales store, including cash handling, inventory management, and achieving daily sales objectives.
● Achieved an extraordinary Key Performance Index in 2012, elevating my store into the top five in the South Central Region. Was recognized on a national sales call, and encouraged to share best practices that achieved these results.
● Built a highly ranked personal sales record in a commissioned sales environment, with accelerators in multiple metric categories.
● After several years of experience, developed an effective system of recruiting, training and promoting high quality, top producing salespeople.
● Experience with inventory management via Oracle and other proprietary software systems.
● Experience with auditing, revising and completing commissions statements each payroll cycle.
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