Data Entry Service Representative

MIKAELA RILEY

**** ******* ****** **. · 619-***-****

**********@*****.***

Detail-oriented Customer Care Service Representative with 2+ years of hands-on experience in quick response, inbound/outbound calls, quick learning ability, retrieval and presentation. Well-versed in modern data recording procedures, records management, and data sorting techniques. A hardworking, professional, and outgoing individual with excellent customer service, problem solving skills and the ability to prioritize work, multitask, and manage time efficiently.

EXPERIENCE

JAN 2021-AUG 2023

CSR TIER 2, ttec

Implemented strategies to streamline appointment scheduling processes

Ensured customer inquiries and complaints were addressed in a timely and professional manner

Developed and maintained relationships to ensure customer loyalty

Maintained customer database and updated customer information

Collaborated with other departments to ensure customers needs were met

MAR 2019-JAN 2020

RECEIVER, LG Electronics

Monitored and maintained inventory levels to meet demand for production

Received, inspected, and verified incoming shipments to ensure quality and quantity

Maintained a clean and organized warehouse and receiving area

Ensured accurate inventory tracking and data entry in the system

Investigated and resolved discrepancies in inventory records

Prepared and maintained accurate records and reports

Ensured proper storage and labeling of supplies

Successfully processed incoming orders for various supplies in a timely manner

Utilized warehouse management systems to track shipments and inventory

MAR 2019-JAN 2020

LINE ASSEMBLER, LG Electronics

Communicated with team members and supervisors to ensure production goals were met

Monitored quality control standards

Adapted to changing production schedules and requirements

Utilized power tools, hand tools, and precision measuring equipment to assemble parts

Followed detailed instructions and diagrams to assemble parts

Performed regular maintenance and cleaning of assembly area

Maintained a safe and organized workstation

Investigated and reported any defective parts or products

Operated automated assembly machinery to produce parts

Troubleshot and resolved assembly issues

Participated in team meetings to discuss production goals and objectives

Complied with safety regulations and standards

SKILLS

Planning and Scheduling

Quick Response

Inbound/Outbound calls

Problem Solving

Attentiveness

Inventory

Phone Operations

Database Management

Conflict Resolution

Office Applications

Account Maintenance

Data Entry

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