Facilities Manager Spring Valley

No. *, Cornel Bruno Close, spring Valley Estate, Egbeda

Lagos State

TAIWO, KOLAWOLE OLUWASEGUN

To be a possible jinx breaker that would bring about total transformation to

Fellow team mates and improve company’s products as well as improving on personal skills.

23/06/ 1980

Nigerian

Lagos

Male

Married

Yoruba and English

(2005-2006): National youth service Corps (NYSC) Ebonyi State

(2005): Lagos State university Lagos State

B.Sc (Hons) Chemistry (Second Class Upper Division)

(1997): Government College Ketu, Epe Lagos State

Secondary School Certificate (WAEC)

Kayteeletsgologistics. March,2020 till date

Job Title: Logistics Driver

Department: Delivery management

Job Role:

Deliver a wide variety of items to different addresses and through different routes

Follow routes and time schedule

Load, unload, prepare, inspect and operate a delivery vehicle

Ask for feedback on provided services and resolve clients’ complaints

Collect payments

Inform customers about new products and services

Complete logs and reports

Follow DOT regulations and safety

Primero Transport Company March, 2019-Feb, 2020

Job Title; Fleet Supervisor

Department ; Fleet management

Job role ; Coordination of operation and non-operational fleet to ensure well coordinated

Operation

Follow-up of fleet maintenance /repair with the fleet repairs team the the company’s workshop

Manage Staff within the transport section.

Organise Vehicle Safety Stickers & Registration

Organise the repair of any damage to vehicles

Provide monthly fuel usage report to the Group Facilities Manager

Provide monthly Vehicle Maintenance cost report to the Group Facilities Manager

Organise & Schedule Fleet vehicle maintenance

Review daily tasking requests on a weekly bass to ensure all tasking's are within company policy

Conduct random inspections of vehicles within the fleet

Provide nightly transport tasks to control room supervisor

Any other duties as directed by the Facilities Manager

Visionscape Nigeria Oct,2017-Feb,2019.

.

Job Title : Operations Officer

Department: Drivers Management

Job Role: To provide ground level operational supervision of drivers by ensuring that drivers

comply with operational rules and guidelines, health and safety requirements, and general

performance expectations; as well as helping to sort out all administrative issues relating to the

driving fleet.

Job Duties and Responsibilities:

To ensure that drivers resume work, in respective shifts, at specific assigned locations, as required; and are punctual.

To monitor and motivate drivers towards ensuring that they comply strictly with site Health and Safety requirements,

To assist in driver testing and training programmes, by contributing in identifying training needs, ensuring that drivers are appropriately scheduled for such events, and updating the training records of drivers.

To facilitate driver disciplinary procedures by ensuring that drivers (as well as Gangmen, and truck assistants) involved in disciplinary related incidents are duly debriefed; as well as ensure the execution of disciplinary actions undertaken against culpable drivers.

To monitor in – transit performance of drivers, resolve in – transit operational issues, and escalate and coordinate rescue efforts as required.

To ensure that drivers are optimally utilized on assigned fleet, such that assigned drivers do not exceed the target % ratio of idle drivers in fleet at all times.

To provide timely and accurate reports of driver activity, and on other aspects of operational activity in assigned sites.

(Hrindexx) FIRSTBANK NIGERIA May 2014-June,2016

Customer service support. (Back office Email Administrator)

Performs business retention activities by responding to customers’ mail.

Do follow up on complaints to ensure customers’ issues are duly resolved.

Act as relationship manager to customers’ both within Nigeria and in diaspora.

Resolution of customer’s queries and enquiries

Closure of genuine and non-genuine customer’s queries

Enter coding and tracking information completely and accurately.

Keeping accurate records of customer interactions, enquiries, requests and complaints.

Online sales of the banks products and services.

Application used: FINACLE 10, E-statement alert, Enthrust, postilium

(Techmahindra) MTN Nigeria Lagos State

Functions: (Project Supervisor) Oct 2013-April 2014

MTN KYC/Data cleansing and correction (Customer care)

Managing of team of forty associates, ensuring work is well done

Coaching and giving feedbacks to associates based on the job

Identification and evaluation of quality job done ; pursuit and capture of details

Help correct or handle issues that are more difficult for agents to ensure good job done

Taking attendance and ensuring that shrinkage does not affect productivity.

Helping with the MIS capturing to give correct activities of work done

Constant training of associates to ensure that the right information is passed to the customers

(Techmahindra) AIRTEL NIGERIA May,2009- Jan,2013

Billing Department (customer service support) : Sept, 2011-Dec, 2013

Functions:

Resolution of customer’s complaints as regard drops in airtime

Proper checks on customer’s line to confirm if there is drop in balance or not.

Closure of genuine and non-genuine customer’s queries

Keeping accurate records of customer interactions, enquiries, comments and complaints

Refunds of customers’ airtime if abnormal billing is found

Ensure that promotional and non-promotional lines are billed appropriately

VALUE ADDED SERVICE EXPERIENCE

Subscription, re-subscription and deactivation of blackberry services, smart phones for customers

Vast usage of blackberry application (rim) and other internet related application

Vast usage of telecommunication applications such as TABS (Telecommunication Administration Billing System), remedy console, Minsat, Blackberry broker, Blackberry rim and so on.

Customer care Department (call centre): May 2009-sept 2010

Functions:

Resolution of customer’s queries and enquiries

Providing excellent customer services to all the customers

Taking ownership, handling and resolving customer complaint’s

Keeping accurate records of customer interactions, enquiries, comments and complaints

Sale of new plans and products to customers

Analysis of market/competitor trends to anticipate and advise on impact of competitor activities on Airtel

customers

To implement strategies to penetrate and grow the customer base either for the prepaid or postpaid

133 Helpline (for staff and shops backup) Sep 2010- Sept 2011

Enter coding and tracking information completely and accurately.

Applies customer service policies

Performs business retention activities

Manages Airtel Show rooms nation-wide during application downtime at the shops via telephone

(July 2008 – June, 2009) First City Monument Bank plc (FCMB) Lagos state

Direct sales of company brand products

Deposit mobilization for the bank

Investment booking and recovery for individual and cooperate bodies

Providing excellent customer services to all the customers

House to house marketing yielding a positive deposit

(Sept 2007-July 2008) Nigerian Airspace Management Agency (NAMA) Lagos state

Functions:

Air-trafficking control

Keep track with the metrology to know the atmospheric situations

Computer documentation of local and international aircrafts leaving and coming into the country.

Weather forecasting with the metrology tools.

(Nov 2006 – Sept. 2007) Mad gala telecoms Ebonyi state

Functions:

Sales of computer accessories

Applies customer service policies

Performs business retention activities

Dr Segun Ayejuyo

University of Lagos Akoka, Tel: 080********

Mr. Kunle Abati

Chevron-Texaco Nigeria, Tel: 080********

Mr. Anidugbe Omotayo,

Nigerian Airspace Management Agency (NAMA), Tel: 080********

Phone: 080********, 080********

E-mail: **********@*****.***

Career Objective:

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