Customer Service Program Assistant

JENNIFER N EADDY

*** ***** ******* ****. * FLORENCE, SOUTH CAROLINA 29506

843-***-**** CELL 843-***-**** HOME * *****@******.*** PROFILE

Seeking a challenging position where education, experience, and skills will be fully utilized; to promote continued growth and opportunities.

Expertise includes:

* Customer Service *Emotional Intelligence

*Document Review

*Money Management

*Microsoft Excel

*Internet Usage

*Training & Development

*Microsoft Word

*Windows 11 (22H2)

*Networking System

WORK EXPERIENCE

NEW GENERATION DAYCARE/ACTIVE DAY CENTER 2020-PRESENT PROGRAM ASSISTANT

*CARRY OUT PLANNED PROGRAM ACTIVITIES AS DIRECTED SUCH AS LEADING AN EXERCISE AND DISCUSSION GROUP

*SIGN IN/OUT CLIENTS, RECORDING ITEMS BROUGHT AND THE CLOTHING DESCRIPTIONS

*ASSIST IN ORIENTATION OF NEW CLIENTS

*ASSIST WITH PERSONAL CARE ACTIVITIES OF CLIENTS (COATS, TRANSFERRING, AMBULATION, LAVATORY, EATING, HAND WASHING, ETC.) TO MEET THE INDIVIDUAL NEEDS

*DAILY, REVIEW COMMUNICATION BOOK FOR ONGOING CHANGES IN THE PROGRAM OR THE CLIENTS

*PARTICIPATE IN SET UP/CLEAN UP OF LUNCHES AND SNACKS. ASSIST IN MONITORING KITCHEN AND CLEANING SUPPLIES

*ATTEND STAFF MEETINGS WHEN POSSIBLE

*OTHER DUTIES AS ASSIGNED

DUKE ENERGY REMOTE 2020-2021

CUSTOMER SERVICE

*DEAL DIRECTLY WITH CUSTOMERS EITHER BY TELEPHONE OR ELECTRONICALLY

*RESPOND PROMPTLY TO CUSTOMER INQUIRIES

*HANDLE AND RESOLVE CUSTOMER COMPLAINTS

*OBTAIN AND EVALUATE ALL RELEVANT INFORMATION TO HANDLE PRODUCT AND SERVICE INQUIRIES

*PROVIDE PRICING AND DELIVERY INFORMATION

*PERFORM CUSTOMER VERIFICATION

*SET UP CUSTOMER NEW ACCOUNTS

*PROCESS ORDERS, FORM, APPLICATIONS AND REQUESTS

*ORGANIZE WORKFLOW TO MEET CUSTOMER TIMEFRAMES

*DIRECT REQUESTS AND UNRESOLVED ISSUES TO THE DESIGNATED RESOURCE

*MANAGE CUSTOMERS’ ACCOUNTS

NEW GENERATION DAYCARE 2019-2020

PROGRAM ASSISTANT

*CARRY OUT PLANNED PROGRAM ACTIVITIES AS DIRECTED SUCH AS LEADING AN EXERCISE AND DISCUSSION GROUP

*SIGN IN/OUT CLIENTS, RECORDING ITEMS BROUGHT AND THE CLOTHING DESCRIPTIONS

*ASSIST IN ORIENTATION OF NEW CLIENTS

*ASSIST WITH PERSONAL CARE ACTIVITIES OF CLIENTS (COATS, TRANSFERRING, AMBULATION, LAVATORY, EATING, HAND WASHING, ETC.) TO MEET THE INDIVIDUAL NEEDS

*DAILY, REVIEW COMMUNICATION BOOK FOR ONGOING CHANGES IN THE PROGRAM OR THE CLIENTS

*PARTICIPATE IN SET UP/CLEAN UP OF LUNCHES AND SNACKS. ASSIST IN MONITORING KITCHEN AND CLEANING SUPPLIES

*ATTEND STAFF MEETINGS WHEN POSSIBLE

*OTHER DUTIES AS ASSIGNED

HEALTH FACILITIES FEDERAL CREDIT UNION 2016 – 2019 TELLER

*Responsible for handling customer financial transactions

*Counting large sums of cash

*Filing deposit slips and paperwork

*Managing ATM deposits

*Balancing numbers at the end of day

First Credit 2015-2016

CUSTOMER SERVICE ASSOCIATE

*Assist new and existing customers with opening and renewing personal loans

*Job verification and credit inquiries for customers

*Apply payments and customer notification of accounts payable South Carolina Department of Disabilities & Special Needs 2009 -2015 HUMAN SERVICE ASSISTANCE /B

Assist multiple disabled individuals

Provide transportation for individuals

Prepare written reports concerning incidences of individuals disturbance or injuries EDUCATION

Mejia’s Medical Training center, LLC 2008

Limestone College 2006

Wilson High School, High School Diploma 2005

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