Customer Service Representative
Resume:
Samantha Johnson
Brewton, AL *****
*******************@*****.***
My current goal is to find a position in which I can use all of my knowledge and skills to help produce a superior facility and grow with the company. I thrive in a fast-paced, goal-orientated work environment and work great with a team. I strive to ensure all policies and procedures are met/followed in every position. I am an all-around people person. I love helping, whether it be customers, coworkers, or a friend. I'm always willing to lend a helping hand. Willing to relocate to: Escambia County, AL
Authorized to work in the US for any employer
Work Experience
Inside Sales Associate
Swift Supply - Brewton, AL
November 2023 to Present
• Assist all customers with quotes for projects/home improvements
• set transfers between stores and our central store
• schedule deliveries for contractors/customers as well as insure those deliveries were correct before delivery
• Able to open or close store for business (open cash till, work computer system properly, etc.)
• stock merchandise
• light cleaning
• answering telephone to assist customers with orders or issues that they may have, and to be knowledgeable of stock to answer correctly for the customer
• mix paint
• make keys
• order merchandise
Lead Sales Associate/Key Holder
Dollar General - Jay, FL
August 2023 to October 2023
• Checking in product when they were delivered
• Stock merchandise
• Took care of all returns on my shift as well as any issues with customers
• Assisted with checking out customers
Cashier/Customer Service
Diamond Gasoline - Brewton, AL
February 2023 to April 2023
• Greet customers
• Money management
• Assist customers with the purchase of goods and fuel
• Stock merchandise
• Empty trash..etc
Customer Service Representative
Love's Travel Stops & Country Stores - Evergreen, AL December 2022 to January 2023
• Assisted customers with a warm and professional attitude
• Interacted with customers through live chat
• Assisted customers with questions
• Processed customer transactions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls Customer Service Representative
Circle K - Brewton, AL
May 2022 to November 2022
• Assisted customers in person
• Inventoried stock
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
Help Desk Analyst
Lingo - Atmore, AL
April 2022 to May 2022
• Troubleshoot IWM issues
• Bill pay
• Disconnect Services Rendered
• Transfer calls
• Input data in clients account
• Assist client needs with services
Cashier
Citgo - Brewton, AL
August 2021 to January 2022
• Stocked merchandise
• Welcomed customers
• Assisted with customer inquiries
• Helped customers find what they are looking for
• Handled customer complaints and concerns
• Handled returns and exchanges
• Handled cash and credit transactions
Staff Supervisor
Help at Home - Evergreen, AL
May 2021 to August 2021
• Ensure all clients and employees are staffed appropriately. As well as set up admissions for the nurse and employees.
• Hire and manage employees including terminations.
• Human Resources
• Work closely with case managers to ensure all clients' needs are met.
• Knowledgeable in Outlook and Excel
Food Service Supervisor
Century Correctional Institution - Century, FL
May 2020 to August 2020
I observe all inmates in food preparation as well as serving the inmates. Branch Manager
Oxford HealthCare - Evergreen, AL
May 2018 to February 2020
Oversee all office operations
• Attend provider meetings for the agency
• Work with case management on complaints or issues with clients
• Oversee all Medicaid audits for this office
Direct Care Staff Supervisor
Oxford HealthCare - Evergreen, AL
May 2016 to May 2018
Ensure all clients and employees are staffed appropriately. As well as set up admissions for the nurse and employees.
• Hire and manage employees including terminations.
• Human Resources
• Work closely with case managers to ensure all clients' needs are met.
• Knowledgeable in Outlook and Excel
Payroll/Billing Supervisor
Oxford HealthCare - Evergreen, AL
May 2014 to May 2016
Ensure all field staff was paid correctly and on time.
• Ensure the billing for clients was billed correctly, as well as correct any errors.
• Report missed visits in a timely manner to case management
• Assist with training field staff on how to properly fill out the paperwork correctly and reporting missed time/visits
Administrative Assistant/Receptionist
Oxford HealthCare - Evergreen, AL
May 2013 to May 2014
• Arranged meetings for the office with field staff.
• Carried out receptionist duties such as answering phones and directing calls, to clients and visitors
• Completed clerical tasks including filing, faxing, scheduling, and placing orders
• Ordered office supplies
• Kept track of all incoming and outgoing mail
• Disseminated inquiries to appropriate departments
• Assisted with data entry
• Processed invoices
Assistant Manager
Dollar General - Evergreen, AL
January 2013 to May 2013
• Responsible for making the schedule for all employees
• Checking in products when they were delivered
• Stock merchandise
• Took care of all returns on my shift as well as any issues with customers Cashier
Gitty Up n Go - Andalusia, AL
March 2011 to January 2013
Cashier/Cook
• Open/close store
• Ensure all items were stocked for my shift
• Keep the store clean at all times
• Maintenance gas levels and report to the manager on shift
• Cook breakfast/lunch
Assistant Manager
Dollar General - Castleberry, AL
November 2009 to March 2011
Responsible for making the schedule for all employees
Checking in product when they were delivered
Stock merchandise
Took care of all returns on my shift as well as any issues with customers Education
High School Diploma
T R Miller High School
2006
Skills
• retail sales (10+ years)
• Word (7 years)
• training (10+ years)
• Food Service (4 years)
• Food Preparation (4 years)
• Medical Office Experience (7 years)
• Case Management (7 years)
• Assistant Manager Experience (3 years)
• Medical Records (7 years)
• Office Management (2 years)
• Medical Billing (7 years)
• Medical Terminology
• Microsoft Excel
• Microsoft Word
• Customer service
• ICD-10
• Management
• Supervising Experience
• Insurance Verification
• Data Entry (7 years)
• Sales
• Computer skills
• Typing
• Microsoft Office
• Help Desk
• Technical Support
• Customer service
• Computer skills
• Communication skills
• Human resources
• Supervising experience
• Office management
• Help desk
• Desktop support
• Inside sales
• Technical support
• Continuous improvement
• Cash register
• Sales
Certifications and Licenses
Driver's License
April 2023 to April 2027
Assessments
Retail customer service — Proficient
March 2022
Responding to customer situations in a retail setting Full results: Proficient
Protecting patient privacy — Proficient
May 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Attention to detail — Proficient
May 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
October 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Business math — Proficient
May 2024
Using basic math to solve problems in a business context Full results: Proficient
Medical receptionist skills — Proficient
July 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Basic computer skills — Proficient
January 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
April 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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