Front Desk Customer Service
Resume:
Melissa Phillips
Management
Enterprise, AL
************@*****.***
Hard-working professional with 25+ years of experience and proven knowledge of operations management, productivity and performance management, and training and development. Aiming to leverage my skills to successfully fill the role at your company. Authorized to work in the US for any employer
Work Experience
Master Merchandiser
Driveline Retail Merchandising - Enterprise, AL
June 2022 to July 2023
• Conduct monthly inventory to create product orders, determine the best of the sellers to place in front windows and identify missing items
• Assisted customers with locating and ordering merchandise not on the floor, whether from other locations or company website
• Perform weekly inventory and place orders, taking note of the best sellers and unpopular items
• Train Sales Associates on restocking and creating displays Assistant Manager of Operations
Dollar Tree - Enterprise, AL
December 2021 to April 2022
• Highlighted sale items and promotions with proper signage and displays.
• Promoted and adhered to loss prevention practices and policies to minimize shrink.
• Participated in floor sets and plan-o-grams to drive on-time execution within allowable hours.
• Maintained neat, clean, and organized store environment.
• Created consistent work schedules.
Lead Cashier
Applegreen, Inc. - Graceville, FL
January 2021 to April 2021
• Processed cash, check and credit cards for customer purchases.
• Counted cash drawers at beginning of shifts to verify correct amounts.
• Computed and recorded totals of transactions.
• Supervised others and provided on-the-job training.
• Responded quickly to meet customer needs and resolve problems.
• Participated in ongoing training to enhance own job skills and knowledge.
• Assisted with new hire orientation and employee training.
• Processed merchandise returns and exchanges.
Production Line Leader
Tyson Foods Incorporated - Waldron, AR
May 2019 to June 2020
• Coached and motivated team members by providing appropriate training and growth opportunities.
• Assisted human resources with staffing requirements, maximizing productivity.
• Enforced safety regulations to promote an accident-free workplace.
• Maintained production records, coordinating receipt and delivery of goods and materials.
• Set and monitored product standards, examining samples of raw products and directing testing during processing, to ensure finished products were of prescribed quality.
• Prepared and maintained production reports and personnel records.
• Prepared reports on operations and system productivity and efficiency.
• Trained new employees regarding machinery operation and safety guidelines.
• Calibrated machines and assembly equipment to optimize productivity and prevent malfunctions. Office Manager
Lurleen B. Wallace Community Collegea - Andalusia, AL August 1997 to November 2007
1. Maintain office supply inventory
2. Maintain office budget
3. Implementing and maintaining office policies
4. Oversee office operations
5. Organizing meetings. scheduling the LBWCC Ensemble Performances 6. Develop and update office procedures
7. Schedule appointment and meetings
Patient Service Representative
Flowers Hospital Doctor's Center - Dothan, AL
January 1999 to November 2001
1. Collect patient details
2. Preparing admission and discharge documentation 3. Explaining policies and procedures
4. Handling patient queries, concern, and complaints Front Desk Manager
Days Inn - Andalusia, AL
January 1996 to August 1998
1. Customer service
2. Ensure timely and accurate customer service
3. Answer questions and address complaints
4. Schedules the front desk staff
5. Greet and welcome guests
6. Prepares front desk payroll information
7. Supervising staff
8. Managing the departmental budget
9. Schedule shifts
10. Monitor front desk security and safety
Store Manager
Cannon Oil - Andalusia, AL
January 1990 to August 1996
1. Hiring and training employees
2. Managing employee schedules
3. Maintaining contact with suppliers
4. Implementing purchasing plans
5. Motivating the sales team
6. Ensuring customer satisfaction
Education
Associate in Arts (AA) in Computer Science
Lurleen B. Wallace Community College - Andalusia, AL August 1998 to May 2002
Skills
• Planograms
• Time management
• Customer service
• Organizational management
• Microsoft Office
• Multitasking
• Leadership
• Critical thinking and problem-solving
• Communication skills
• Operations Management
• Retail sales
• Employee Orientation
• Management
• Merchandising
• Conflict management
• Technical Support
• Troubleshooting
• Computer skills
• Loss Prevention
• Retail management
• Store Management Experience
• Quality Assurance
• Performance Management
• Recruiting
• Computer Science
• Human Resources
• Interviewing
• CRM software
• Fraud prevention and detection
• Operations management
• Planograms
• Leadership
• Customer service
• Conflict management
• Data management
• Customer relationship management
• Cash handling
• Quality assurance
• Upselling
• Account management
• Merchandising
• Sales
• Employment & labor law
• Retail sales
• Accounts receivable
• Bookkeeping
• Cash register
• iOS
• Technical support
• Project management
• Front desk
• Project scheduling
• Marketing
• Schematics
• Tax experience
• Workday
• Inside sales
• Supervising experience
• Analysis skills
• Clerical experience
• Windows
• Google Suite
• Human resources
• ADP
• Management
Awards
Dean's List
May 2002
Assessments
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Administrative assistant/receptionist — Proficient September 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
September 2023
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service fit — Proficient
September 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
LBWCC Vice-president Student Government
August 1998 to May 2002
LBWCC Ambassador
August 1998 to May 2002
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