Customer Service Program Coordinator

Donna D. Rollins

**** ******* **.

Waldorf, MD **602

301-***-**** Cell

Objective: To work in an administrative capacity as an intricate part of the staff, to obtain a

challenging position where I can utilize my skills which will enable me to successfully obtain the

goals of the organization.

WORK EXPERIENCE:

University of Maryland, CRMC, La Plata, MD

Receptionist Clerk/Greeter

May 22, 2023 – Present

Responsible for welcoming and greeting patients and visitors to the Emergency Department

Provide customer service and guidance

Making sure all visitors and patients feel comfortable upon entering the department and assist with any information and/or service I can provide.

Contact Triage and Resource nurses for assistant with patients when required

Direct all patients and visitors to Registration.

Recovery Centers of America, Waldorf, MD

Patient Engagement Specialist

(April 2022 - September 2022)

Duties:

● Responsible for working with and coordinating various facility teams to ensure an

appropriate length of stay for each patient

● Educate all new patients on the benefits and expectations of treatment

● Provide liaison services between patients and staff when needed

● Worked as receptionist when required

● Facilitate meetings

● Provide support for all patients. Connecting them with their Therapist and Case

Manager when needed

American Society of Clinical Oncology (ASCO), Alexandria, VA

Senior Program Coordinator, International Affairs Department

(June 2007-July 2021)

Duties:

● Worked as a Senior Program Coordinator with the Director of Education within the

International Affairs Department at ASCO.

● Responsible for coordinating and organizing all International Advanced Cancer courses,

which range from Multidisciplinary Cancer Management, Palliative Care, International

Clinical Trials, and Joint Symposiums.

● Arranged and coordinated a magnitude of international conference calls all over the

globe. Prepared all documents associated with the course and also worked with the

local organizer providing travel and hotel accommodations, preparing timelines, travel

itinerary spreadsheets, COI management, converting pp slide presentations.

● Also worked with Finance to prepare all speaker honorarium and processed all

expenses.

● Coordinated and organized our yearly International Affairs Committee meeting. Working

with our Meetings Departments and the Vice President of the Division, assisted with

travel and hotel arrangements, catering and dinner arrangements and solely prepared all

documents for the meetings.

● Arranged, coordinated and ran all Web Ex conference calls prior and during the

meetings to ensure efficiency and successful completion.

● Also responsible for the coordination of our International Development Education award

(IDEA). Worked with the Associate Director, Meetings Department, Conquer Cancer

Foundation and award recipients. Organized travel and hotel accommodations for

attendance at ASCO's annual meeting. Worked closely with the award receipt to

ensure a successful transition.

American Association of University Professors, Washington, DC

Administrative Assistant (February 2003 to May 2007)

Duties:

● Provided administrative support to the Director and four field representatives. Was the

national liaison to chapters and state conferences.

● Responsible for maintaining accurate departmental directories of committees and

affiliates. Maintained an up-to-date contract file for collective bargaining chapters and

also maintained and developed various institutional files for the department. Provided

arbitrator information request.

● Assisted with the logistics of various meetings, such as coordinating and assembling

documents, arrange site selection, meals and lodging. Responsible for travel

arrangements, conference calls, general word processing, copying and faxing. Ensured

that all correspondence was mailed appropriately.

Served 13 years Federal employment within USDA and DOE. 1978-1991

American Pharmacist Association

Administrative Coordinator, Washington, DC

(February 1998 to January 2003)

Duties:

● Assisted the Vice President of the division with administrative activities and provided

support for the development and delivery of the department's educational programs and

client service activities.

● Maintained and developed department accounting files, tracked all expense and revenue

within the division. Managed client invoicing; processed payment to vendors; prepared

check requests.

● Prepared and revised division's grant support table. Coordinated mail list procurement

with membership department, vendors and mail houses. Coordinated production

process for educational programs (printer, postage, marketing programs and CE

coordination)

● Assisted project manager on the development and design of APhAs Access program

materials. Maintained and managed calendar for Vice President, scheduled

appointments and coordinated meetings. Responsible for travel arrangements, hotel

accommodations, prepared itineraries. Assisted in the development of prospect letters,

obtaining contact names and shipping of materials. Assisted in the generation and

revision of educational grant requests and budget reconciliation.

American Association of University Professors, Washington DC

EDUCATION:

Ballou Senior High Graduate

US Department of Agriculture Graduate School

Prince George's Community College

Strayer Business College

Former IAAP member at large

Former member of Toast Masters of Alexandria

SPECIAL SKILLS

Microsoft Office Suite; Power Point; Outlook: Excel; Sharepoint

WebEx Conference Center

Zoom Conference Center

Determine Contract database

PN3 Financial database

Data Entry

Receptionist/Switchboard

References Available Upon Request

Contact this candidate