Customer Service Representative
Resume:
DELANEY GOODOSN
Customer Service Phone Representative
512-***-**** *******.*******@*****.*** Austin, TX 78748 Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations. Continuum Global Solutions/CVS
Specialty Austin, Texas
Patient Service Representative
08/2023 - 03/2024
Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
•
Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
•
Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
•
Verified and updated changes in patient, physician, or insurance to maintain proper billing.
•
Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable.
•
Maintained up-to-date knowledge of insurance policies to ensure accurate billing and payment processing.
•
Input patient data into the electronic medical record system accurately and efficiently.
•
Entered data into practice management software accurately including demographics, insurance information.
•
Compiled medical records for new patients using electronic health records system.
•
• Identified self-pay patients to refer to financial assistance programs. Marshalls Austin, Texas
Sales Associate
05/2023 - 08/2023
• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Kept work area clean, organized and free of clutter at all times. Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
•
Engaged with guests to understand and anticipate customer service needs.
•
Provided accurate information about products, prices and availability both in person and over the phone.
•
Encouraged customers to make additional purchases and suggested relevant items.
•
• Introduced promotions and sale opportunities, enticing customers. Professional Summary
Experience
DG
Ross Dress For Less Austin, Texas
Customer Sales Associate
03/2023 - 05/2023
Developed strong product knowledge to effectively communicate features, benefits and value of products to customers.
•
Monitored inventory levels to ensure adequate stock availability for customers' purchases.
•
Adhered to established safety protocols when operating cash registers or other equipment.
•
Cleaning Authority Austin, Texas
Professional Cleaner
08/2022 - 11/2022
Collaborated with team members to complete large-scale projects in a timely manner.
•
Conducted regular inspections of the premises using checklists and reporting any issues found.
•
Demonstrated excellent time management skills while completing assigned tasks within specified deadlines.
•
Developed effective strategies to ensure a safe and efficient work environment.
•
Associate in Arts (A.A.) in Digital Media Design
Texas State Technical College Waco Tx/REMOTE
April 2024
Associates in Business Management Technology
Texas State Technical College Waco Tx/REMOTE
• Medical Billing • Insurance verifying
• Medical terminology knowledge • Patient confidentiality
• HIPAA Compliance • Customer Service
• Patient Intake • Problem Solving
• Telephone Etiquette • Empathy and Compassion
• Active Listening • Conflict Resolution
• Attention to Detail • Decision Making
• Team Collaboration • Adaptability and Flexibility
• Healthcare Industry Understanding
Maintained Average of 100% NPS, Servey's, Adherence, Scores In previous PSR role. Education
Skills
Additional Information
Contact this candidate