Office Administrator Public Relations
Resume:
Nontokozo Thalitha Mdhluli
PERSONAL DETAILS
Identity No : 940**********
Gender : Female
Mobile No : 081*******
Email Address : ****************@*****.***
Home Address : **** ******* *, ********, 1021
License : Code 10(C1)
EDUCATION
Institution Qualification Year Obtained
Tshwane University of Technology B-Tech Public Relations Management 2019 - 2021 Tshwane University of Technology National Diploma Event Management 2015 - 2017 CAREER SUMMARY
Date Position Company
July 2017 – December 2017 Reservations officer Intern (WIL) CSIR International Convention Centre 2017 - 2018 Sales & Data capturing Success Resources July 2022 – December 2022 Service Advisor Intern Tradeway ( Hoffeldt Auto) January 2023 - Present Communication Intern Office of The Premier Key Skills
People Skills: Dealing with complaints and complements from guests and clients, resolving stuff queries and complaints.
Diversity: Able to work with a wide range of cultures and personalities the strengths of each. Reliable: Able to complete tasks that I am handed in the time that I am expected to Leadership skills: The key factor of leadership skill is active listening to attain the correct information from people and learning how to resolve problems, Mentoring and guidance. Networking & Marketing: Engage well with getting new clients for the organization and maintaining the connection between the two.
EMPLOYMENT HISTORY
July 2017 – December 2017
Employer CSIR International Convention Centre
Position
Reservations officer Intern (WIL)
Report to manager
Karen Malherbe
Cellphone
Responsibilities
● Print follow up report from Rendezvous ( booking system)
● Pull enquiry sheets from files for event coordinators to follow up
● Attend weekly event sheet meeting in preparation for events
● Answering the phone/switchboard
● Assist delegate and clients in the business centre
● Do weekly report for reservations office
● Do directional signage and other signage for events
● Data capture monthly client & delegate feedback report
● Direct delegate and clients to different venues
● Print Invoices
● General assistance with events (Obtaining quotes for conferences)
● Check venues (as per event sheet) with event coordinator
● Meet, Greet & orientate clients with event coordinator
● Assist reservations office manager with updating and/ or correcting client information on rendezvous
(booking system)
2017-2018
Employer Success Resources
Position Sales & Data capturing volunteer
Report to manager Ms. Virginia Dlamini
Telephone 087-***-****
Responsibilities
● Transfer data from paper formats into computer files/database system and scanners
● Create spread sheets with large numbers of figures
● Verify data by comparing it to source documents
● Update existing data
● Understanding and promoting company programmes
● Answering client questions about credit terms, products, prices and availability
● Obtaining deposits and balance payments from clients July 2022 – December 2022
Employer Tradeway
Position Intern
Report to manager Mr. Johan Nieuwoudt
Cellphone 013-***-****
Alternative 071-***-****
Responsibilities
● Answer questions about services outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
● Maintain positive customer relationships to ensure repeat business
● Greet customers and offer excellent customer service from intake to release of their vehicles
● Translate customer-reported problems to actionable work orders for technicians to complete
● Maintain customer records and enter data into computer databases
● Assist in handling customer complaints and concerns
● Greeting customers as they arrive at the dealership for automotive appointments
● Answering incoming calls to the dealership transfer phone calls to relevant department
● Keeping accurate and detailed documentation for customers’ current repairs and future repairs. January 2023 - Present
Employer Office of The Premier
Position Communication Intern
Report to manager Mr. Mogane
Cellphone 066-***-****
Alternative 013-***-****
Responsibilities
● Prepare reports, support the planning and organizing and implementation of all provincial events
● Compile reports for plenary meetings
● Prepare venues for meetings/create links and write minutes
● Prepare attendance register and file documents
● Provide administrative support, distribute and collect questionnaires during events
● Ensure collection of data for public perception survey
● Assist with accreditation for events
● Arrange accommodation for sectional head of communications and file claims for travelling and accommodation
● Do requisition for accommodation
● Organize refreshments for meetings
● Booking of meeting venues
● Prepare invitation for meetings
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