Customer Service Team Leader

Anjue Craig

Brooklyn, NY *****

347-***-**** / ***********@*****.***

Excellent communication and interpersonal skills / Outstanding conflict resolution skills / Ability to perform individually / Highly effective team leader / Experienced team building capabilities

/Passionate coach and trainer / Superior quality customer service / In-depth knowledge of the food industry / Influential and determined to provide a focused and energetic work environment PROFESSIONAL EXPERIENCE

ISS/Guckenheimer at Spotify & Pinterest, NY

Cafe/ Kitchen Manager, 04/2018 - Current

● Managed kitchen expenses: food and labor costs, while eliminating waste

● Able to lead a team with highly effective communication and interpersonal skills

● Coach, train and supervise Micro Kitchen Attendants

● Complete timely, organized ordering, receiving and inventory control

● Ensure preparation of food is aligned to company recipe and standards

● Anticipate and support the needs of a team and customers by providing high quality, cost effective food service

● Participate and assist in employee training and development programs

● Coordinate the execution of catering services

Banana Republic/Gap Cafe, NY

Cafe Manager, 06/2013 - 02/2018

● Successfully operated within a given budget

● Maintained cafe organization and aesthetics while effectively merchandising

● Coordinated ordering, receiving and maintenance of low inventory

● Responded positively to verbal customer feedback and provided excellent customer resolution

● Displayed strong organizational and multitasking skills

● Trained and developed cashiers on proper cash handling procedures

● Coordinated and assisted in the catering department and on-site events Hill Country BBQ, N.Y

Sous Chef, 07/2011 - 05/2013

● Controlled inventory and ordered all food items

● Trained and provided improvement plans for staff, as needed

● Ensured staff followed DOH guidelines and recipes according to company standards

● Ensured all kitchen staff followed safety procedures

● Trained all kitchen staff on the proper handling of kitchen equipment

● Exercised excellent judgment while displaying quality leadership abilities

● Maintained clean and safe work environment

● Prepared and submitted daily expense and production reports Education, Licenses, and Certifications available upon request

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