Customer Service Hvac Technician

Shawn Ahmed

Clinton TWP, Michigan, *****

Phone: 1-586-***-****

Email: ************@*****.***

Summary

Dedicated HVAC technician with over a year of experience in installation, maintenance, and repair of heating, ventilation, and air conditioning systems. Seeking to leverage my expertise and technical skills to contribute to a reputable company, ensuring efficient and reliable HVAC services.

Professional Experience

Junior HVAC Technician

PTI Engineering Plastics, Macomb, MI February 2021 – December 2023

● Assisted senior technicians in installing and servicing various HVAC systems.

● Conducted basic diagnostic tests and performed minor repairs under supervision.

● Assisted in managing inventory, ordering parts, and maintaining service logs.

● Provided excellent customer service, addressing client concerns and explaining system operations.

● Promoted to senior role within one year due to exceptional performance and technical aptitude.

● Implemented a streamlined maintenance schedule that improved customer service response times by 30%.

● Diagnosed and resolved issues with heating and cooling systems, ensuring customer satisfaction.

● Conducted routine inspections and preventive maintenance on HVAC units to optimize performance and prevent breakdowns.

Education

Associate Degree in HVAC Technology Detroit Training Institute of Technology, MI Graduated: 2024

Relevant Coursework:

● HVAC Systems Design

● Thermodynamics

● Refrigeration Principles

● Electrical Systems in HVAC

Certifications

EPA Section 608 Certification (Universal)

● North American Technician Excellence (NATE) Certification

● HVAC Excellence Certification

Skills

● Proficient in HVAC system installation, repair, and maintenance

● Strong understanding of electrical systems, blueprints, and schematics

● Excellent diagnostic and troubleshooting skills

● Familiar with a variety of HVAC systems and equipment

● Strong customer service and communication skills

● Ability to work in a team and independently

● Proficient with HVAC software and tools

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