Customer Service Guest
Resume:
Daridis De La Cruz
Pleasantville, NJ *****
***********@*****.***
SUMMARY
Highly-motivated and hardworking employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
SKILLS
●Guest Service and Support
●Room and Public Space Cleaning
●Multitasking and Prioritizing
●Customer Service
●Food and Beverage Service
EXPERIENCE
Harrah's Casino & Hotel, Atlantic City, NJ
Housekeeping Attendant February 2013 - Current
●Coached new housekeeping personnel by demonstrating approved cleaning procedures.
●Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
●Polished and sanitized floors, counters, bathtubs and window sills.
●Employed deep-cleaning techniques for areas in need of additional sanitation and Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Nana’s Places, Piñones, PR
Server supervisor January 2007 - September 2012
●Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
●Coached staff on strategies to enhance performance and improve customer relations.
●Served orders by picking up and delivering customers' choices from the bar and kitchen.
●Recommended and served alcoholic beverages to patrons during high-volume shifts.
●Prepared both alcoholic and non-alcoholic beverage
EDUCATION
Some college ( No degree)
Mech-Tech College Dba Ramirez College of Business And Technology, Rio Piedras PR.
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