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Human Resources Customer Service

Location:
Vallejo, CA
Posted:
June 11, 2024

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Resume:

Devin Toomer

707-***-**** ***********@*****.*** Vallejo, California 94590

EDUCATION

Master of Business Administration (M.B.A.): Human Resources Management Louisiana State University, Shreveport, Shreveport, LA, 2025 Bachelor of Science (B.S.): Health Sciences

California State University, East Bay, Hayward, CA, Dec 2021 Associate in Science (A.S.): Allied Health

Diablo Valley College, Pleasant Hill, CA

EXPERIENCE

Patient Care & Referral Coordinator

Marin Health Medical Network, 2022 - Current

• Provided a variety of front office support in a fast-paced medical office tasks Including, but not limited to, answering multiple phone calls, responding to customer requests including cross departmental appointment scheduling, screening and routing calls, takes messages and forward as appropriate person

• Communicated with providers regarding scheduling preferences, and ability to respond to urgent patient needs in accordance with established departmental protocol

• Greeted and registered patients in a prompt, pleasant, and helpful manner

• Assisted with entering billing charges for doctors and maintained billing work queue within EMR

• Under direct supervision assisted with conducting panel interviews for new hires

• Acted as assistant to practice manager including assisting with billing, reviewing practice budgets, and creating/implementing plans to improve functionality within the office.

• Maintained large database of provider services for referral and coordination activities with minimal supervision

• Assisted patients in navigating complex healthcare systems by providing resources and guidance.

• Provided excellent customer service to both internal and external patients during referral process.

• Participated in regular meetings with healthcare team members to discuss referral trends and challenges

• Assisted in identifying areas for improvement within referral process and recommended solutions to ensure efficiency.

• Ensured compliance with HIPAA regulations when handling patient information.

• Developed relationships with specialty offices to facilitate smooth referral process

• Assisted with training new Referral Coordinator staff members as needed Receptionist

Windsor Vallejo Care Center, 2021 - 2022

• Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.

• Operated office equipment such as photocopiers, fax machines, and printers efficiently.

• Recorded inquiries, complaints and comments as well as action taken.

• Anticipated guest needs, delivering exceptional customer service to exceed expectations.

• Coordinated office cleaning and lobby organization for office and meeting areas.

• Greeted incoming guests and directed individuals to appropriate personnel.

• Treated visitors with friendly, approachable attitude.

• Monitored lobby access, security parameters and visitor documentation.

• Routed messages coordinated appointments and directed personnel to various departments.

• Scheduled appointments and documented updates in scheduling software.

• Prepared conference rooms for meetings by setting up chairs, tables, projectors, refreshments if required.

• Sorted and distributed mail to appropriate staff members or departments daily.

• Assisted with administrative tasks such as filing, copying, and data entry as needed.

• Coordinated deliveries and pickups of packages or documents for office.

• Trained new employees on receptionist duties ensuring they were familiar with company policies and procedures.

• Managed office supply inventory by regularly checking stock levels and ordering new supplies

• Transcribed handwritten or dictated information to create professional business correspondence. Volunteer

Kaiser Permanente Hospital, 2019 - 2020

• Volunteer in the Radiology Department by escorting members from the waiting areas to their treatment area (CT scan, MRI, Mammography, X-Ray)

• Support the Radiology staff, physicians, and other staff in various clerical non-clinical services

• Provide members, patients, and visitors with information, directions throughout the facility, personalized services, and wheelchair assistance.

• Learned tasks quickly to improve performance.

Paraeducator

Alamo Elementary School, 2018 - 2019

• Assisted with instruction in a small classroom setting with students who have a severely or non-severely impairing condition as determined by an individualized education program (IEP)

• Reinforced proper behavior management

• Assisted with and implement lesson plans with both developmental and remedial methods in basic math and reading skill content areas

• Assisted with monitoring and recording behavioral and developmental progress of students

• Supervised students during indoor/outdoor recess breaks, lunch, field trips, special school events or programs, and transitions to and from the bus

• Assisted with feeding and changing diapers.

• Used technology, AV equipment and communication devices in classroom.

• Adhered to IPE and BIP plans with strict attention to requirements and goals.

• Acted as liaison between teachers, administration, students, and families.

• Organized classroom materials, distributed books and made copies to support teacher.

• Contributed to creating inclusive environment by adapting activities for diverse learners' needs.

• Supported students with special needs by providing one-on-one attention and guidance.

• Assisted in administering assessments and evaluating student performance data.

• Built positive relationships with parents, administrators and teaching staff.

• Participated in team meetings to discuss student performance and strategies for improvement.

• Implemented intervention strategies designed to help at-risk or struggling students succeed academically.

• Attended professional development workshops to enhance skills and knowledge of educational practices.

• Responded to emergencies with level-headed approach to de-escalate and calm students.

• Collaborated with teachers to implement behavior management strategies for individual students.

• Aided in planning field trips, class projects, or extracurricular programs related to course content. Police Cadet

San Francisco Police Department, 2015 - 2018

• Performed administrative tasks such as ordering, receiving and distributing supplies, processing mail, data entry, scanning, preparing reports, indexing and filing criminal records and correspondences

• Remained accurate while entering high-volume data into designated fields.

• Prepared confidential inactive files to be shipped to storage

• Handled sensitive information with discretion while maintaining confidentiality protocols.

• Answered telephone requests and inquiries, receive messages, and relay information to appropriate person

• Supported event planning efforts for ceremonies, parades, conferences, or social functions.

• Assisted with training new hire employees on office protocols and job duties

• Monitored walk-through metal detectors and video surveillance equipment at Police Headquarters

• Assisted with directions and any information to persons entering the police headquarters building.

• Maintained employee records, ensuring accuracy and confidentiality.

• Received instruction on proper wear and maintenance of uniforms for adherence to dress regulations.

• Trained basic and advanced methods for handling personal medical emergencies with first aid, CPR and drug interventions.

• Developed interpersonal skills through regular interaction with diverse groups of individuals.

• Learned advanced techniques by studying work of training officer and working through simulated situations.

• Prepared written assignments that required research, analysis, and clear communication of ideas.

• Utilized time management skills to balance academic, work, and personal commitments effectively.

• Achieved daily production quotas through consistent workflow prioritization.

• Continuously improved personal typing speed and accuracy skills through practice exercises or online training

• Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists.

• Created visually appealing presentations using PowerPoint or similar software programs.

• Took direct dictation, read notes, or listened to recordings and transcribed information. SKILLS

• Interpersonal skillS

• Communication

• Scheduling Software • HIPAA Regulations

• Decision Making • Google Suite Proficiency • Critical thinking

• Time Management • Organizational Skills • Effective Communication

• Reliability • Relationship Building • Attention to Detail

• Data Entry • Microsoft Office Suite

Proficiency

• Conflict resolution

• Type 50 WPM



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