Customer Service Home Health

Pittsburgh, PA *****

412-***-**** **** Oak Street

**************@*****.***

Michelle Baacke

EXPERIENCE

Proxy Pics. and Doordash

Self employed driving Apps Since November 2022

Willis Towers Watson, Pittsburgh, PA - CSR

Sept 2022 - Nov 2022

Customer service for AbbVie employee benefits.

Assist employees and retirees with Health Care Plan enrollment and a variety of other employee benefits.

Public Partnerships, Pittsburgh, PA - Home Health Aide

Aug 2018 - May 2021

Assist client with daily needs. Vital signs.

Manage and administer medications for multiple medical conditions.

Coordinate scheduling for procedures and transportation through hospitals and health insurance.

Gene & Boots Candies, Monroeville, PA - Manager

Aug 2014 - Sept 2017

Prepare employee schedules. Train new employees. Inventory and order products.

Reconcile daily earnings. Weekly bank deposits.

Public Partnerships, Pittsburgh, PA - Home Health Aide

July 2010 - Feb 2014

Manage and administer medications. Vital Signs.

Assist client with daily needs.

Coordinate scheduling for transport and medical procedures. Communicate with health insurance companies for DME and procedural authorizations.

Dial America/Health America, Monroeville, PA - Customer Service Representative

May 2007 - May 2009

Medicare HMO Enrollment Representative.

Incoming and outgoing calls from a scripted auto dialer.

Assist clients with choosing a plan to fit needs based on medications and other health care needs.

Home Instead Senior Care, Pittsburgh, PA - Home Health Aide

March 2005 - May 2007

Assist clients in daily home activities, bathing, cooking, chores.

Medication reminders, transport to doctor appointments and shopping.

Valliappan & Malhotra Associates, Pittsburgh, PA - Medical Assistant

April 1999 - June 2004

Front office; typing dictation, electronic billing, scheduling, taking calls and messages for 3 office locations.

Back office; EKG, phlebotomy, injections, vital signs, patient history, suture removal and assisting doctors with procedures.

Inventory and order supplies and medications for Hematology, Oncology and Internal medicine.

EDUCATION

Western School of Health and Business, Pittsburgh, PA - Diploma in Medical Assistance

June 1994 - June 1996

Graduated with honors. State exam passed 1996

Certification

CPR. AED. First Aid.

Contact this candidate