Customer Service Success

KRAIG ALLEN BOHOT

MISSION: To boldly seize the day, creating expansive value for any sales,

marketing and communications, customer service, editorial/content creation and production, professional organizing and any other endeavors currently on my radar. Customer Service Always Comes First

From leading the establishment of customer service standards at the Oregon Health Licensing Agency to being on the frontline of customer service for a major American bank, I’ve always focused on internal and external customer service excellence. Customer Success Specialist

Wells Fargo

Salem, OR

2023

After seven weeks of intense training and thousands of calls servicing credit card account holders, I know the difference between empathy and sympathy. More importantly, I actually care and work diligently and enthusiastically to deliver the goods. Success in Sales, Right from the Start

Starting a new career later in the game shows that I'm an assertive, risk-taking but reliable never-say-never extrovert with the analytical mind of a former introvert. Sales Lead Generator

Evergreen Tree Care

Seattle, WA

2021

Began again with a bang, generating sales for the Northwest's largest tree preservation company right off the bat to show that my short but sweet stint at DaBella wasn't beginner's luck.

Sales Canvasser

DaBella Exteriors

Tigard, OR

2017

Top-10 producer on the nation's top sales canvassing (door-to-door) team at a fast-growing home improvement company. Generated sales appointments by consulting with homeowners on property improvement priorities. Marketing Maven with Marvelous Portfolio

I've conceptualized and implemented professional-grade and creatively resonant public education campaigns from sea to shining sea.

Public Information Officer

State of Oregon Health Licensing

Salem, OR

2003-2013

I served as the main public contact at a state consumer protection agency where I managed all stakeholder relations (video production, media relations, website management, digital and print publications) as well as the agency's customer service efforts.

Manager of Publications

Brooklyn Public Library

Brooklyn, NY

1999-2002

I managed all print and digital content creation for the nation's fifth-largest public library system, winning a national award for a library annual report whose theme, Taking Flight, was incorporated into the library's five-year strategic plan. Public Information Specialist

American Red Cross

Portland, OR

1989-1990

I appeared on CNN and MTV News as a spokesperson for the Oregon Trail Chapter and implemented a high-profile Earthquake Preparedness Month campaign that generated media saturation in the greater Portland area. Communications Associate

INFORM

New York, NY

1992-1996

For this environmental research organization that published a report on hydrogen-powered vehicles long before Tesla, I generated media coverage in the Philadelphia Inquirer and Philadelphia Daily News by connecting source reduction to preventing waste during the holidays.

Professional Organizing: Cleanorgize!

It is only a matter of time before I'm mentioned in the same breath as Japanese organizing mogul Marie Kondo. Because I'm the same but different. Think Hemingway's A Clean, Well-Lighted Place and lyrics from the Beatles' And Your Bird Can Sing. Owner and Founder

Wall to Wall Organizing

Salem, OR and Seattle, WA

2017 to present

Sole proprietor with residential and business clients. I coined the term Cleanorgize! to emphasize the symbiotic relationship between cleaning and organizing. Excelling at All Things Editorial

From my first job after college at a small town newspaper to being the go-to editorial expert at Brooklyn Public Library to being published in Oregon Magazine and the New York Daily News, I love the spark of creativity coupled with the structure of grammar and syntax.

Reporter/Editor/Photographer

Polk County Itemizer-Observer

Dallas, OR

1984-1985

Cut my journalistic teeth in the Polk County seat and the surrounding idyllic countryside, covering government, business, entertainment and sports, and displaying my old-school objectivity by winning an award for writing about a local teenage sports fan in love with the Oregon State Beavers while my heart remained with my alma mater the University of Oregon. Go Ducks!

Editor

DUMBO Neighborhood History Guide

Brooklyn Historical Society (now Center for Brooklyn History) Brooklyn, NY

2001

Everything you ever wanted to know about the history of the Brooklyn neighborhood known as Down Under the Manhattan Bridge Overpass (DUMBO). Just one example of my freelance editing and writing projects.

EDUCATION

Bachelor of Arts in Journalism Associate of Arts

University of Oregon Chemeketa Community College

Eugene, OR Salem, OR

1982-1984 1980-1982

SKILLS

● Branding

● Canvassing

● Customer service

● Digital marketing

● Door-to-door sales

● Editing

● Event planning

● Marketing

● Neighborhood canvassing

● Proofreading

● Publications

● Public Relations

● Social media management

● Video Production

● Writing

Kraig Allen Bohot

585 Winter Street NE - Unit 502

Salem, Oregon 97301-3885

***************@*****.***

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