Customer Service Baton Rouge
Resume:
Professional summary
Office Supervisor with over 10 years of progressive experience in logistics and customer service management, adept at spearheading operations to enhance inventory control and streamline warehouse processes for aftermarket car parts. Demonstrates a strong track record in implementing innovative solutions such as RFID tracking to significantly reduce inventory discrepancies and improve operational efficiency. With a commitment to fostering a cohesive work environment and a proficiency in Microsoft applications, this professional is poised to drive forward-thinking changes in any customer service role.
Employment history
CarQuest Order Selector Baton Rouge, Louisiana Mar 2019 - Feb 2022
Revolutionized CarQuest's order selection process
Introduced innovative warehouse flow solutions
Expedited work order fulfillment, enhancing operational efficiency Introduced RFID tracking, cutting inventory discrepancies by 25%. FedEx Package Handler Baton Rouge Louisiana
Feb 2016 - Jan 2018
Managed inventory, ensuring data accuracy and operational efficiency Facilitated smooth materials transportation from receiving to designated areas Maintained timely completion of documentation and reports Streamlined communication with dispatchers for instruction adherence Ensured accurate dispatching through meticulous verification, improving delivery performance. Collaborated closely with team to ensure seamless material movement, fostering a cohesive work environment. AutoZone Supervisor
Jul 2014 - Aug 2016
Managed team workload, ensuring optimal productivity and efficiency Led cycle counts and inventory adjustments, enhancing operational excellence Provided expert assistance in automotive systems and replacements Optimized daily routes for local and sister stores, improving logistics Led team to reduce inventory discrepancies by 30%, enhancing operational efficiency. Jamie N. Thompson
Customer Service
4878 Frey St., Baton Rouge, 70805
*****************@*****.***
Employment history
New World International Office Supervisor Baton Rouge Feb 2022 - Feb 2024
Spearheaded customer service operations for aftermarket car parts Implemented innovative inventory control strategies Streamlined warehouse retrieval processes
Enhanced customer satisfaction by resolving inquiries swiftly Boosted efficiency by 20% through effective inventory management Education
High School Diploma Tara High School Baton Rouge, LA May 2000
Skills
Proficiency in Microsoft applications, such as Word and Excel (Experienced)
Ability to meet or exceed minimum efficiency levels or production and daily routines (Expert)
Organize charts, including contents, scanning and
quality assurance (Experienced)
Inventory, Shipping, Receiving, and maintain systems and Maintain and safely operate all assigned equipment Eliminates significant inefficiencies by changing process steps (Skillful)
Labeling new parts, restock incoming orders and verify quantities (Experienced)
Fills and bills, work orders, or requests for materials, and distributes items to production workers
(Experienced)
Freight/Receiving (Expert)
Train, coach, and develop associates in each department
(Experienced)
Using safe work procedures, opens bales, crates and other containers to unload product (Expert)
Collects inventory & documentation and enters details into inventory system (Experienced)
Conveys materials and items from receiving or
production areas to storage or the other designated areas (Experienced)
Verify and complete required documentation and
reports (Experienced)
Follow dispatch instructions and communicate with
dispatcher (Expert)
Coordinates workload allocation among workers,
material handlers and drivers
Performs cycle counts and adjustments to inventory for operational excellence (Expert)
Assists with automotive systems and replacement
(Expert)
Adjust & Assign Daily Routes to local and sister stores
(Experienced)
Contact this candidate