Service Representative Customer

YETUNDE AMODENI

**************@*****.*** 204-***-****

**** ******** ******, ******, *******, Manitoba

PROFESSIONAL SUMMARY

A committed client service representative with six years’ experience delivering timely solutions to ensure customer satisfaction. My strong communication and interpersonal skills allow me to effectively convey technical information to clients. I am a proactive problem-solver who is able to identify issues and implement solutions efficiently. I am devoted to providing exceptional customer service and contributing to the success of the team.

SUMMARY OF SKILLS

Strong problem-solving and analytical skills

●Ability to multitask through prioritization skills

●Active listening and probing

●Customer-oriented team player

●Proficiency in Microsoft Office Suite and CRM software

●Exceptional communication and interpersonal skills

●High level of flexibility

●Tenacity

RELEVANT EXPERIENCE

Operations Support Officer May 2024 till date

Westoba Credit Union, Canada

Creating and maintaining documentation to ensure consistency and compliance with regulations.

Providing administrative assistance to the operations team, including managing schedules, coordinating meetings, and handling correspondence.

Assisting with customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Collaborating with cross-functional teams, including finance, marketing, and human resources, to achieve operational objectives.

Client Service Representative Apr 2019-Nov 2023

Wema Bank Plc, Nigeria

·Successfully met and exceeded sales target of 200 debit cards in two months by issuing debit cards to all account holders.

·I led a team of 15 people on an account reactivation campaign; we called and mailed all dormant account holders which resulted in 45% growth in the number of active accounts.

·Exceeded clients’ expectations through excellent customer service delivery resulting in 15% branch profitability.

·Attained business retention and loyalty through timely complaint resolution.

·Built customers ‘confidence in emerging digital banking trends by educating them on mobile, ATM and online banking.

Customer Experience Associate Aug 2017-Mar 2019

Wema Bank Plc, Nigeria

·Established & achieved 100% sales targets & promoted various banking services to customers.

·Identified customers’ needs and referred them to the relevant department while exercising good judgment in confidential matters.

·Managed, took ownership and resolved customer issues by listening and asking relevant questions.

·Utilized the company's CRM software to manage and track customer inquiries and complaints.

·Maintained accurate records of customer interactions and provided reports to management.

·Responded to customer inquiries via phone, email, and chat, and resolved technical issues related to the company's products and services.

EDUCATION AND TRAINING

Bsc in Banking and Finance Feb 2006

Adekunle Ajasin University, Nigeria

West African Examination Certificate Jun 1997

St Helens Unity Secondary School, Nigeria

(Equivalent to GED 12)

VOLUNTEERING ACTIVITIES

Volunteer Jan 2024 till date

Westman Immigrants Services, Brandon, Canada

Assist with pre-event setup, including arranging equipment, decorations, and materials.

Help distribute promotional materials or invitations.

Support registration processes, such as checking in participants and providing event information.

Coordinating activities, managing lines or queues, facilitating workshops or sessions, and providing general support wherever needed.

Aid post-event cleanup and evaluation.

ADDITIONAL INFORMATION

Customer Service Training-Westman Immigrant Services April 2024

Basic First Aid, CPR C & AED Feb 2024

Adult & Child Abuse Registry Result Feb 2024

Criminal Record check Feb 2024

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