Pk Document

Ms. Dorcas Murphy

**** ******* ****, ******, ** *0003 502-***-**** *******@***.***

EDUCATION

Bachelor of Organizational Management, Campbellsville University, Louisville, KY, (December 2011)

EXPERIENCE

Case Manager

Pharmacord July 2023-Present

-Build relationships with patients, physicians,

stakeholders, internal and external.

-Communications with patients, physicians, client inquiries. Post benefits investigation to patients and physicians.

Inbound calls as directed by the program-approved FAQs.

-Provide case management to patients and physicians including benefits coverage, prior authorization, appeal, tier exceptions or formulary exclusions.

Coordinate shipment of product through patient assistance program or bridge program.

Report adverse events and product complaints.

Business Office Manager

Morning Pointe Frankfort (January 2023-April 2023)

Process payroll semi-monthly and time adjustments

Process Visa billing monthly

Process resident billing monthly Process LTC insurance billing monthly

Process invoices monthly

New Hire Orientation weekly

Administrative Assistant III

Cabinet for Health and Family Services, Frankfort, KY

Office of Inspector General, Division of Health Care (February 2022 – January 2023)

Time sheet management for the Division of Healthcare.

Approve Covid tests invoices.

Prep and log all incoming checks paid for license renewal and initial.

Provides professional support to the CHFS Director of Health Care office or unit in developing, implementing and maintaining various complex programs, projects or activities.

Coordinator for the Human Services Program Compliance Analysts licensures and certificates with incoming applications for renewal for the CHFS Division of Health Care.

Coordinator of COVID Test Invoices for certified Skilled Nursing facilities across KY. Involving compiling complex statistical information.

Responsible for all incoming mail, USPS/FedEx, and UPS packages for the OIG Division of Health Care.

Order Office supplies and submit all maintenance request for copiers.

Research KY.gov websites programs for inquiries from the general public needing assistance and assist internal staff.

Administrative Assistant/Medical Records

Little Sisters of the Poor, Louisville, KY (August 2020 - September 2021)

Assist Director of Nursing with administrative along with interpreting policy and procedures.

Assist Director of Nursing by updating/modifying policies regarding research studies in connection with complex health reports.

Respond to program inquiries from the general public and patient’s families.

Review and analyze financial cost when purchasing medical supplies and equipment.

Coordinate medical appointments and arrange transportation for residents.

Responsible for ordering office supplies and managed supply room inventory and maintained

required organization of supplies room.

Transcribe and distribute weekly and monthly meeting minutes.

Front Office Assistant

Kidzlife Pediatrics Louisville, KY (February 2021-March 2022)

Greet all visitors and guests in person and over the phone and check in and check out patients.

Receive cash, credit card payments and reconcile at end of the day.

Create letters, documents in Microsoft Office.

Setup/cancel appointments for patients.

Update insurance, demographics and new patient information

Scan medical documents into the system.

Executive Assistant to the Center Director

Whitney Young Job Corps Center, Simpsonville, KY (August 2017 - February 2021)

Managed and coordinate schedule for Director.

Assisted Leadership members with administrative and staff correspondence and reports.

Provided professional administrative support to the Center Director and Leadership staff of Job Corps.

Managed updating and timely submission of Standard Operation Procedures, Contractor Effectiveness Information Reports, and Student Incident Reports to Corporate monthly.

Assist Director with new hire paperwork, scheduling interviews, conducting interviews, until HR person was hired. Assisted HR Director with new hire paperwork.

Assist Director with new hire paperwork, scheduling interviews, conducting interviews, until HR person was hired.

Assisted HR Director with new hire paperwork.

Assist Director with new hire paperwork, scheduling interviews, conducting interviews, until HR person was hired. Assisted HR Director with new hire paperwork.

Reviewed, interpret and update policies and procedures for the Center.

Support students through mentoring by meeting weekly and monthly.

Project Management, for events for the holidays for students. Initiation, Plan of action, execution, monitor timeline of responsibilities, and project/event completed with Leadership team.

Type, file and distribute minutes from Directors and/manager’s weekly and monthly meetings and file.

Act as a liaison at Brief In meetings if Center Director is absent.

Oversee mailings, order supplies and responsible for department maintenance requests.

Secretary I School Nutrition Food Service

Shelby County Public Schools, Shelbyville, KY (August 2016 - August 2017)

Assist manager and cashiers with the point-of-sale software and other computer assistance needed.

Complete verification and maintain records of free/reduced applications.

Managed records of and administer payroll records for food service personnel.

Input all deposits into Munis a program for all school cafeterias and prepare report for the board meeting. Input deposits into Munis and ensure financial reports match bank statement balances.

Maintain Food Service Personnel records and medical leave and absence reports.

Transcribe and distribute meeting minutes for Food Service Department weekly.

Birth Registrar

Baptist Health (Louisville, KY) (March 2016 - July 2016)

Obtain birth information from parents using birth certificate worksheet and medical records.

Review medical records and other resources to obtain required accurate birth information. Enter birth certificate information into Kentucky Child.

Enter CCHD and PKU results into system and print label to send results to the lab.

Notarize Paternity Acknowledgements for patients.

Medical Records Coordinator

Brooksource/Medsource Louisville, KY (August 2015 - February 2016)

Process physician orders and new patient admissions and medical records for several clinics of Baptist Health Louisville using electronic medical records system.

Provide excellent customer service support for all calls from the general public.

Family Support Specialist

Commonwealth of KY Cabinet for Health and Family Services, various locations (December 2012 - August 2015)

Provide constituent support for applying for the various public assistance programs.

Complete formal training for public assistance program policies and forms.

Track processing deadlines for timely re-determinations and case hearings, prepare and maintain case records, testified in hearings, gathered information to be used in responding to inquiries about cases.

Library Assistant

Shelby County Public Library Shelbyville, KY (August 2013-June 2015) Part-Time

Assist the general public with checking out library resources, use of computer and assist with research and school and college assignments.

Referral to patrons of authors, and books for school/college projects.

Assist patrons with library references and electronic and catalog reference sources.

Collect fines from patrons and other duties as assigned.

Managed new staff working evening hours.

Medical Records Coordinator

Hosparus Louisville, KY (January 2010 - December 2012)

Process all new admissions, physician order, maintain medical records and billing documentation.

Provide excellent customer service calls from the general public and staff.

Maintain offsite storage and

TECHNICAL AND OTHER SKILLS

Microsoft Office Word, Excel, PowerPoint, Outlook

Excellent customer service skills

Trained in HIPAA compliance

Knowledgeable of many types if office equipment such as scanners, copiers and facsimile.

Experienced in accounts payable/receivable, project management, vendor relations and communications

VOLUNTEER WORK

Salvation Army, Shelbyville Unit Angel Tree Program (2000-2011)

Salvation Army, Shelbyville Unit Angel Tree Program (November 2016- July 2018)

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