Case Management Outreach Worker

Ashake N. Banks

** *. ******** **. *******, IL **644 773-***-**** *******@******************.***

Exceptionally dedicated and reliable Community Outreach Worker with a superb record for service around the state. Adept at explaining a variety of community services and programs to patients, families, and the broader community representatives in a clear and accessible manner. Skilled researcher in current treatment strategies for a variety of violence, diseases, and addictions. Highlights

• Wide social program and service management experience

• Excellent familiarity with STD prevention and treatment

• Superior expertise in Violence and family planning strategies

• Exceptional skills in providing addiction treatment information

• Outstanding skills in maintaining current and accurate records

• Strong skills in cultivating strong relationships with community organizations and elected official health care providers

• High oral and written communication skill

Professional Experience

Institute For Nonviolence Chicago- Victim Advocate Lead April 2021 – Present

• Provided support for initial patient visits to facility orientation center, oversee three sites.

• Oversaw case management and treatment plan development in coordination with office staff.

• Built good relationships with all participant and staff, create schedule for all Victim Advocates.

• Maintained and updated participant database on a regular basis.

• Arranged for participant transportation to and from facility Institute For Nonviolence Chicago- Victim Advocate October 2020 – April 2021

• Provided support to victims of violence and their families in target areas

• Assisted families in making funeral and burial arrangements and completing victim’s compensation applications

• Maintained a caseload of participants and completed weekly check-ins with assigned individuals to ensure needs were met.

• Completed required paperwork in a timely manner

Institute For Nonviolence Chicago- Outreach Worker August 2017- October 2020

• Provided support for initial patient visits to facility orientation center.

• Oversaw case management and treatment plan development in coordination with office staff.

• Built good relationships with all participant and staff.

• Maintained and updated participant database on a regular basis.

• Arranged for participant transportation to and from facility as necessary. Heaven On Earth Movement -Founder

• Provided support for initial patient visits to facility orientation center.

• Oversaw case management and treatment plan development in coordination with medical staff.

• Built good relationships with all patients and staff.

• Maintained and updated patient database on a regular basis.

• Arranged for patient transportation to and from facility as necessary. 711 Hit Violence Prevention - Outreach Worker

July 2015- August 2015

• Assessed individual client needs to determine effective treatment plans.

• Wrote and distributed educational literature for a variety of diseases and violence.

• Ensured clarity and effectiveness of community informational pamphlets.

• Maintained strong communication network with neighborhood and city organizations.

• Performed crisis counseling and intervention as necessary.

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Walk by Faith Hair Salon- Salon Owners Assistant

May 1993 - Present (part-time)

• Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

• Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

• Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.

• Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Education

Urban Youth Alternative, High School- HSD Diploma

Graduated: June 18,1992

• Studied all major and minor subjects.

References are available upon request

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