Customer Service Administrative Assistant
Resume:
ROSA M. ROJAS – GUERRERO
Perris, CA 92570
*****.***@*****.***
SUMMARY OF QUALIFICATIONS: Hardworking, responsible team player with a professional attitude and strong computer background. Experience includes accounts receivables and customer service in multiple industries
EXPERIENCE:
Customer Service 08/18 to Present
Meridian Worldwide, Corona, California
Book orders and audit for accurate rates.
Provide customer service to customers for tracking orders.
Provide customer service to the location stations if any issues come up.
Do revisions on orders as needed.
Provide rate quotes for customers
Account Payable Clerk 10/17 to 08/18
Apple One (Meridian Worldwide Transportation) Corona, California
Printed and reviewed invoices for Order no. and Job no.
Reviewed invoices to make sure that the correct tariff is being used.
Posted invoices to different GL’s and Divisions
Meet deadlines for month end processing.
Verify all expense reports for proper documents.
Mail-out checks in a timely manner to vendors.
Administrative Assistant (Animal Control ) 1/17 to 9/17
City Of Perris, Perris, California
Answered phones and dispatched calls to the Animal control Officers
Provided customer service and issued dog licenses
Made soft collection calls for outstanding dog licenses
Provided customer service for Public Services
Helped convert info from one system to another.
Mailed out renewal notices and past due notices in a timely manner.
Billing Clerk
Rice Services, Corona, California 3/16 to 11/16
Printed & Reviewed Pending Billing Report Weekly (For accurate rating)
Made sure that pay sheets are available to support billing
Generated billing in a timely manner and meeting deadlines
Updated Missing pay sheets daily.
Made sure all billing is scanned and saved into the proper Builders folder.
Processed all service billing
Administrative Assistant
Veolia, Rialto, California 7/15 to 3/16
Reviewed and processed invoices for payment
Prepared and batched invoices and created PO’s
Updated customers account with timely payments
Made soft collections calls for outstanding invoices
Generated customer statements and invoices
Assisted in preparing monthly reports for Commission Group
A/R Collections/ Auditor
Gardner Trucking, Ontario, California 6/14 to 7/15
Audited invoices
Provided POD and BOL documents to customers
Mailed out statements and invoices in a timely manner
Soft Collections
Billing Clerk,
Ajilon (Lineage Logistics) Colton, California 3/14 to 5/14
Audited invoices and made sure all the required documents such as BOLs
And Pods and packing list are provided.
Prepared and batched all invoices and submitted them for payment.
Updated PODs for customers that required it.
Opened and sorted mailed on daily bases.
Made copies of invoices and filed them for future reference.
Billing Clerk,
Ajilon (Fresh and Easy) Riverside, California 1/14 to 3/14
Itemized the costing for items that the company prepared to sell to the public,
Processed this
Produce, Meat, Dairy, Baked goods, and Juice
A/P Clerk
Ajilon (Adesa) Mira Loma, California 10/13 to 12/13
Coded invoices to proper G/L to assure payment in a timely manner
Received cash payments from customers that purchased cars from auction
Received payments from customers that were redeeming their vehicles
Billing Clerk
Ajilon (Western Municipal Water District) Riverside, California 8/11 to 10/13
Provided administrative and customer service support through high volume calls
Performed cashier, administrative, and clerical duties
Processed applications for service, account close-outs and transfers
Enter payments and charges into billing system in a timely manner
Researched billing problems and take action for resolution; contact delinquent customers and arrange payment extensions
Reviewed invoices to make sure the units of usage were billed correctly
Printed and complete service orders in a timely manner
Senior Account Specialist (Accounting/AR/Billing)
BAX Global/D B Schenker Irvine, California 8/94 to 6/10
Audited invoices for accuracy
Mailed out invoices and final notice letters to past due customers
Matched BOL and POD with proper invoices to be mailed out
Arranged payment plans for past due customers
Processed excel billing for high volume customers
Handled customer inquiries and problems
Processed Power Track billing for commercial accounts
Assisted in maintaining customer master file
Charged customer credit cards
Reconciled checks to ensure that funds were correctly applied (research NSF and bad checks) Assisted outside stations with resolving problems with revenue accounting
Maintained computerized index to track accounts receivable documents
EDUCATION:
El Camino College, Torrance, California, 1991-1994
Associate of Arts in Computer Information Systems
Southern California Regional Occupational Center (SCROC), Torrance, California
Certificate in Computer Operations, 1993
Certificate in Computer Word Processing, 1997
Certificate in Computer Applications/ Networking, 1999
SKILLS AND SOFTWARE:
Oracle release 11i, SAP 6.0, Argus, Paymentech (Credit Cards), Procars, Microsoft Word and Excel 2010, AS 400, Powertrack (Syncada), Lotus Notes, Ten Key by Touch, Liberty Net (Imaging System), Microsoft Outlook 2010, CIS Infinity (Version 3), Transaction Central (look up payments), RTL (Payment Processing), Nobel Systems (to search owners), Spanish Speaking, Cash Register, Filling (Liens, Escrow Docs, Direct Pay Forms, Service Orders), Truck Mate 2010, Supply Pro, VAM, Shipping Controller, Meridian Website, Chameleon. BOS, Outlook, M4, NAV
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