Customer Service Sales Floor

SHANE J. GOLDAPSKE

*** **** ****** *** **** N Fond du Lac, WI 54937 920-***-****

****************@*****.*** www.linkedin.com/in/shane-j-m-goldapske

QUALIFICATIONS SUMMARY

Friendly and passionate about serving and helping customers; develop strong relationships

Excellent attendance and punctuality; nearly perfect attendance

Strong work ethic – hardworking, honest, and dedicated

Professional in appearance and actions

EDUCATIONAL BACKGROUND

Moraine Park Technical College, Fond du Lac, WI Associate Degree

Business Management Associate Degree (GPA 3.71 Dean’s List for multiple semesters)

Business Logistics Technical Diploma /Project Management Certificate

Leadership and Organizational Development (currently attending night classes 2 days/week)

EMPLOYMENT EXPERIENCE

Ace Hardware, Fond du Lac, WI 05/23 – 11/23

Retail Sales Associate

Customer Service

Provided a positive representation by greeting and assisting customers throughout the store

Proactively assisted customers in solving concerns

Thanked customers when finished and when they are leaving the store

Ensured all pages and calls are answered promptly, courteously and effectively

Possessed strong product knowledge and knowledge of store layout and location of products

Provided customers with personal, customized service based on the individual needs

Store Operations

Performed receiving, checking in and stocking of merchandise throughout the store

Maintained back stock levels

Daily maintenance and cleanliness of sales floor, stock room and outdoor merchandise area

Provided clean and orderly sales floor, including end caps and ad merchandise

Assisted with merchandise resets through the store

Set up displays for price changes and ensured signage is current throughout the store

Communicated any merchandising, cost control or sales idea to General Manager

Festival Foods, Fond du Lac, WI 2021 – 2022

Frozen Foods / Dairy Clerk

Helped customers locate products with excellent service by ten tiling guests at all times

Recognized by management and customers for department knowledge and friendliness

Followed all company policies and procedures

Contributed to store sales and profitability by managing stock levels, inventory, and service

Stocked and maintained product levels filling displays and rotating first in first out method

Ensured sales floor was clean and tidy with no safety hazards, messes or spills

Maintained grocery supplies

Had regular, timely attendance in compliance with the work schedule

Kwik Trip, Fond du Lac, WI 2015 – 2020

Truck Unloader / Retail Helper

Stocked cooler, put truck away, and placed products on designated spots on shelves

Maintained positive store image and sanitation standards

Monitored store, restroom, garbage, and exterior building cleanliness

Mopped, swept, dusted, removed trash, and cleaned ashtrays

Notified store leader of any physical maintenance needs and followed all safety standards

Completed all shift duties and used time effectively

Ensured that the highest level of customer service was provided to all customers at all times

Stocked, back stocked, filled coolers, faced and rotated product and replenished stock

Communicated effectively with customers and/or co-workers to answer questions, greet customers and perform other activities with courtesy and friendliness

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