Customer Service Front Office
Resume:
Keyarah Kujawinski
Phoenix, AZ *****
***********@******.***
• Excellent interpersonal skills, and a track record of success with customer-facing roles
• Ability to handle pressure, prioritize, and multi-task during the course of a business day
• Tech-savvy, and ability to pick up concepts quickly
• Enthusiasm and aptitude for learning new skills
• Customer service professional
• Notate payments/billing services to customer accounts
• Professional phone demeanor with excellent verbal/written communication skills
• Proficient with ALL Microsoft software
• Available to interview with 24-hour notice
Willing to relocate to: Phoenix, AZ
Authorized to work in the US for any employer
Work Experience
Technical Support Specialist
Nuvei-Scottsdale, AZ
June 2022 to Present
• Monitor merchant processing activity for exceptions outside of approved parameters.
• Identify, investigate and report potentially suspicious activity.
• Make decisions regarding the disposition of merchant processing activity to mitigate losses to the company.
• Provide various reporting to management.
• Provides technical advice to the Merchant to resolve product or service requests regarding engineering, technical or scientific issues.
Office Manager
Heartland Dental-Oswego, IL
December 2020 to June 2022
• Oversee the daily operation of the dental practice, including scheduling appointments, managing patient records, and handling billing and financial matters
• Supervise and mentor a team of dental professionals, including dental assistants, hygienists, and front office staff
• Develop and implement policies and procedures to ensure the smooth and efficient operation of the practice
• Manage the practice budget and financial performance, including analyzing and interpreting financial data and making recommendations for improvement
• Communicate with dental suppliers and negotiate contracts to ensure the practice has the necessary equipment and supplies
• Maintain a positive and welcoming atmosphere for patients, including handling customer service issues and complaints
• Collaborate with the dental team to develop and implement marketing and outreach initiatives to attract new patients and retain existing ones
• Attend continuing education courses to stay up-to-date on industry trends and best practices
• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential Dental Receptionist
TWO RIVERS DENTAL-Naperville, IL
September 2018 to December 2020
• Greet patients
• Register new patients according to established office protocols
• Insurance verification
• Maintain and manage patient records in compliance with privacy and security regulations
• Build relationships with our patients
• Ability to work in fast paced, patient-focused environment.
• Detail oriented
• Organizational skills
• Ability to learn and adapt to training
• Experience with dental software Dentrix Ascend
Receptionist
Hand and Stone Massage and Facial Spa-Oswego, IL
May 2016 to August 2018
• Greet customers, visitors, and guests warmly and genuinely
• Assist in signing in/out customers, guests, and visitors
• Answer incoming calls, take messages and direct visitors
• Make calls to clients
• Help with all questions and complaints
• Take payments
• Document financial data, sales, and other data
• Keep up-to-date records on intake forms, credit card information
• Fax, copy, and scan documents
• Front desk and front office
Specialist
Bi monitoring-Aurora, IL
April 2015 to May 2016
• Monitored and tracked offenders on house arrest
• Reported unlawful activities to proper departments HR Assistant
ENESCO LLC-Itasca, IL
December 2013 to March 2015
• Filed and sorted through papers, answered phones, and directed calls
• Made calls to schedule appointments and then booked these appointments within Excel
• Used Microsoft word and Excel daily
Education
Associate's
Skills
• Inventory (6 years)
• Training (2 years)
• Cash Handling (9 years)
• Microsoft Office (10+ years)
• Retail Sales (7 years)
• Scheduling (2 years)
• Team Building (5 years)
• Inventory Management (2 years)
• Microsoft Word (10+ years)
• Payroll (1 year)
• Data Entry
• Clerical
• Receptionist
• Microsoft
• Filing
• Customer Service Skills
• Billing
• Phone Etiquette (6 years)
• Organizational Skills
• Outlook
• Office Administration
• Outside Sales
• Inside Sales
• Intake Experience
• Dentrix
• Dental Assisting
• Medical Billing
• Dental Receptionist
• Medical Records
• Insurance Verification
• Dental office experience
• HIPAA
• Medical scheduling
• Medical receptionist
• Team management
• Customer service
• Leadership
• Marketing
• Sales
• Hospitality
• Training & development
• Supervising experience
• Cash handling
• Property management
• Time management
• Organizational skills
• Management
• Accounts payable
• Accounts receivable
• Budgeting
• Construction
• Front desk
• Office management
• Negotiation
• Typing
• Financial services
• IT support
• Clerical experience
• Human resources
• Retail sales
• Account management
• Medical records
• Technical support
• Cash register
• HIPAA
• Medical terminology
Certifications and Licenses
Driver's License
Contact this candidate