Hospitality Management
Resume:
BARNABAS ENOCH ARTHUR
N**W***** Cumberland Drive 23H Pewaukee, WI 53072
Phone Numbers: 262-***-****
E-mail: *********@*****.***
PROFILE
Hospitality Professional with over 17 years’ experience in the hospitality industry, seven (7) of which have been spent managing all aspects of hotel operations.
Revenue and profit oriented who prioritizes high occupancy to maximize revenue.
Focused on the constant adherence of all operational standards.
CORE COMPETENCIES
Front Office Management
Restaurant operations
Conference and banqueting
Guest relations.
Night auditing
Soliciting cold sales from lobby guests.
Business development.
Budgets, forecasting and capital expenditure planning.
Identifying and nurturing talents.
DEMONSTRATED SKILLS AND ATTRIBUTES
Excellent communication skills and team building whiles demonstrate outstanding leadership.
Strong knowledge of property management systems.
In-depth technical proficiency in Microsoft applications.
Strong ability to solve problems - identifies and finds solutions.
Excellent organization and time management skills.
Ability to adapt easily to new and multicultural environments.
Ability to multi-task, remain calm and professional even under intense pressure.
Exceptional ability to maintain a positive attitude, handle conflict and confrontation.
Proven ability to establish structure and discipline in a hotel operation.
Fluent in English and local Ghanaian languages.
WORK EXPERIENCE
Duty Manager, Kempinski Hotel Gold Coast City Accra [Feb. 2019 to May2021]
Main Responsibilities
-Responsible for front office operation during the absence of Front Office Manager (HO).
- Checks on registration cards of arriving guests and ensures all information should be filled in on each card either by Guest Relation Officers or the guests.
-Gives the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release room blocked because of no- shows.
-Assists in handling room lock problems.
-Prepares and checks for VIP’s arrival and escorts guests to rooms.
-Co-ordinates with all departments concerned to maintain Front Office functions properly.
-Operates the front office computer system to assist front office attendants.
-Checks group department, fit and ensure switchboard makes appropriate wake up calls.
-Handles guest complaints and other related problems and reports on the Assistant Manager’s logbook.
-Assists reception, business Centre, cashier, concierge and bell captain when they are busy.
-Answers guests’ inquiries, handles complaints and attends to the needs of the guests.
-Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
-Authorizes charges to be made for late departures and/or compliments on them.
-Promotes and maintains good public relations.
-Motivates and maintains good staff relations.
-Follows up in credit check report, liaise with credit manager.
To discuss all matters that needed to follow up with the next shift Reception Manager.
-Approves the working schedule for the front office attendants and submits them to front office manager.
-Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
Night Manager, Volta Serene Hotel, Ho, Ghana [Nov. 2015 to Dec. 2017]
Main Responsibilities
-Managed and monitored activities of all employees in the Front Office department ensuring that they adhered to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
-Supervised all hotel operations during the night shift to ensure guest satisfaction and safety.
-Conducted briefing for all staff during Night Shift (Informed all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests).
-Acted as manager on duty for the hotel in the absence of the Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that arose.
-Ensured the accurate completion of the daily night audit in a timely fashion.
-Supervised preparation of daily summary reports.
-Assisted the Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
-Worked closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Front Office Supervisor, Eusbett Hotel Limited, Sunyani, Ghana [Mar. 2011 to Apr. 2014]
Main Responsibilities
-Recruited, hired, trained and retained associates for all supervised departments.
-Developed monthly training items to foster development and cross training with other departments.
-Performed associate evaluations, provided coaching and development.
-Monitored guest satisfaction processes, and responded to guest concerns, and inquiries.
-Created and produced reports as required.
-Coordinated schedules, payroll and expenses to meet or fall below budget.
-Participated in property initiatives.
-Ensured that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.
-Ensured that all accounting transaction and cash handling procedures complied.
-Relieved front office departments during breaks/lunches.
-Conducted regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long-term goals.
-Proactively identified potential guest issues.
-Assisted housekeeping in day-to-day activities.
Receptionist, Golden Tulip Kumasi City, Kumasi, Ghana [Feb. 2008 to March 2010]
Main Responsibilities
-Welcomed and registered guests and provided outstanding services during their stay.
-Modified reservations, hotel operator and concierge duties.
-Contributed to keeping high room occupancy through upselling, thereby increasing revenue.
Guest Service Agent, Elmina Beach Resort, Elmina, Ghana [May. 2004 to Jan.2008]
EDUCATION AND TRAINING
Tourism and Hospitality Management, Ghana Institute of Management and Public Administration (GIMPA), Accra [2017]
Supervision in Hospitality Management, Starline Hospitality Consult, Kumasi [2008]
Higher National Diploma in Tourism, Cape Coast Polytechnic, Ghana [2000-2003]
Secondary School Certificate (SSSCE), Adisadel College, Cape Coast [1995-1997]
CAREER DEVELOPMENT COURSES
Power Management Campaign, Energy Foundation, Accra
First Aid / Life Saving Training, St. Johns Red Cross, Accra
Food safety Training, Qualms Consult, Accra
INTEREST
Gourmet
Meeting new people
Learning new things
REFERENCE
Available upon request.
Contact this candidate