Customer Service Front Desk

Taha Alazzam

***** ****** **

Torrance CA *****

United States_+1-832-***-**** ***********@*****.*** Objectives:

To obtain a challenging position in the hospitality industry where I can utilize my skills and experience to provide excellent customer service and contribute to the growth of the organization.

Education:

Bachelor of Hospitality and Tourism Management, April 2019 Yarmouk University, Jordan

Courses taken include:

- Travel Agency Management

- Hotel Management

- Room Divisions

- Kitchens Management

- Tourist Psychology

- Tour Guidance

- Business Administrations

- Marketing

Experience:

Front Desk Magic Center Agent, Hilton Salwa Beach Resort, Ar Rayyan, Qatar (June 2023-Current)

- multifaceted hospitality role combining the duties of Call Center Agent, Housekeeping Coordinator, and Room Dining Order Taker. Proficient in managing incoming and outgoing communication, coordinating housekeeping operations, and processing room service orders. Demonstrated ability in delivering exceptional guest service, maintaining operational efficiency, and ensuring adherence to hotel standards. Adept at multitasking, with strong organizational skills and a commitment to providing a seamless guest experience. Excel in team collaboration, problem-solving, and adaptability to meet diverse guest needs and operational demands. Guest Service Agent, Carnival Cruise Line, Miami, USA (March 2023-May 2023)

- Welcomed guests, checked them in, and helped them navigate the ship.

- Responded to guests' inquiries and requests, such as arranging shore excursions, providing information about onboard activities and events, and addressing issues and complaints.

- Handled reservations for restaurants or spa appointments on board and helped guests arrange future bookings.

- Promoted onboard services, amenities, or activities to guests and assisted with sales and customer service efforts.

- Worked closely with other team members, such as food and beverage staff, housekeeping, or entertainment to ensure smooth operation and address guests’ needs. Telephone Operator, Hilton Salwa Beach Resort, Ar Rayyan, Qatar (January 2022-January 2023) Waiter, Kempinski Ishtar Dead Sea, Dead Sea, Jordan (February 2020-November 2021) Housekeeping Attendant, Grand Hyatt Amman, Amman, Jordan (October 2019-February 2020) Kitchen Steward, W Hotels, Amman, Jordan (October 2018-October 2019) Reservation Agent, Mawakeb Travel Agency, Irbid, Jordan (Summer 2018) Skills:

- Bilingual in Arabic and English.

- Beginner in Spanish language.

- Organized.

- Computer skills (Microsoft Office, Opera, Synergy, Restaurant Reservations Systems, IATA Reservation Systems).

- Can handle multi-tasks.

- Adaptable with great ability in handling issues.

- Great ability of business building.

- Positive attitude.

- Communication.

- Teamwork.

- Self-management.

- Willingness to learn.

- Thinking skills (problem solving and decision making).

- Resilience.

References: Available upon request.

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