Front Desk Data Entry

Heather Machles

Training Specialist

Cleveland, Ohio 216-***-****

**************@*****.*** LinkedIn Profile

Highly skilled administrative assistant with over 4 years of experience in managing high profile projects in a fast-paced environment. Exceptional skills in event planning, project management, and administrative support.

Work Experience

Training Specialist Mar 2023 - Present

IRA Financial Sioux Falls

●Develop curriculums and manage HR-related tasks such as onboarding new hires

●Monitor and evaluate training programs' effectiveness, success, and report on the results

●Delivers comprehensive administrative support to the leadership team, including managing calendars, scheduling meetings, and coordinating travel arrangements.

●Interacts with senior leaders and executives about coaching opportunities for existing employees.

●Handles confidential information and documents with discretion, ensuring data security and privacy.

Adjunct Online Faculty Oct 2006 - Present

American Higher Education Development Corporation New Hope

●Developed and implemented a student-centered curriculum that resulted in a 20% increase in student engagement, as measured by course evaluations.

●Guided and mentored 200 students through the program, resulting in a graduation rate of 90% - well above the program average of 75%.

●Built a series of online courses in veterinary technology and animal welfare management.

●Developed customized training plans for over 40 employees, resulting in a 23% improvement in on-the-job performance metrics.

●Cultivated comprehensive training material and curriculum for continuing education seminars, to diverse audiences, utilizing innovative teaching methods.

Team Lead II-Investments Apr 2015 - Mar 2023

Equity Trust Company Westlake

●Implemented monthly one-on-one coaching sessions for team members to address specific challenges and provide ongoing development opportunities, resulting in a 30% decrease in errors.

●Established a performance evaluation process to ensure proficiency in proprietary systems, raising staff competence levels significantly

●Collaborated with cross-functional teams to write comprehensive step-by-step procedures for compliance with regulatory requirements, reducing errors by 15%

●Handled confidential information and documents with discretion, ensuring data security and privacy

●Managed day to day office operations and composed written communications as required.

Assistant Program Director Oct 2008 - Apr 2011

Stautzenberger College Brecksville

Supported the Program Director by scheduling courses for over 300 students, prepared all reports for accrediting bodies, organized all guest speakers, and coordinated all special events for the school.

Handled heavy travel scheduling, including booking trips with multiple guest speakers and managing last-minute changes to travel itineraries to prevent overlaps with meetings.

●Successfully maintained a pleasant working environment that fostered open communication and effective learning among trainees

●Collected, compiled, and analyzed moderately complex data and information for reports and presentations.

●Acted as a professional liaison, facilitating information flow through clear and fact-based communication.

Core Skills

Budget Tracking, Project Management, Customer Service, Reporting & Analysis, Training and Development, Scheduling, Microsoft Office (Word, Excel, PowerPoint), Organizational and Communication Skills

Education

Cleveland State University

Bachelor of Business Administration Marketing

Cuyahoga Community College

Associate of Applied Science Veterinary Technology

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