Customer Service Call Center
Resume:
Corporal Adrian L. Sadler, U.S.M.C.
Decatur, Georgia 30034
Email: *************@*****.***
Phone: 404-***-****
To: Hiring Manager
Re: Current Open Customer Service Opportunities
Dear Sir / Ma'am:
Please accept this letter and my resume as evidence of my interest in applying for a Customer Service position with your company.
My enclosed resume shows that I have extensive previous experience in this field.
more than a total of 38 years’ experience.
I possess an innate ability to successfully coordinate multiple tasks simultaneously, and
a sincere desire to contribute to the continued growth of your company.
After you have had the opportunity to review my resume, I would like to meet with you to discuss how I can contribute to the growth of your company.
I may be reached at the number above.
Thank you for your time and consideration.
In Service,
Cpl. Adrian L. Sadler, U.S.M.C.
Corporal Adrian L. Sadler, U.S.M.C.
3347 Kingswood Run
Decatur, Georgia 30034
Email: *************@*****.***
Phone: 404-***-****
Objective: Dedicated professional reentering the workforce, seeking a position in Customer Service in an inbound call center with the opportunity for professional growth. I have over 38 years of experience in customer service, leadership, and team work. A proven track record of outstanding troubleshooting, and resolving complex technical issues and customer concerns. Skilled in collaborating with team members and delivering exceptional support to end-users.
Skills & Abilities:
• Excellent problem solving skills.
• Successfully addressed a variety of customer service concerns.
• Used the best practices in customer service techniques to develop a rapport and build relationships with the customers.
• Met or exceeded personal and team quotas.
• Attended training sessions to maintain up-to-date skills and knowledge.
• Excellent phone and verbal communication skills.
• Able to implement active listening skills.
• Ability to work well under pressure.
• Consistently recognized for outstanding performance.
• Collaborated with management staff to stay updated on new products, service, and policies.
• Assisted with the training of newly hired agents.
• Attended training sessions to maintain up-to-date skills and knowledge.
• Excellent phone and verbal communication skills.
• Able to implement active listening skills.
• Able to work well under pressure, with no supervision.
• Consistently recognized for outstanding performance,
• Reported directly to management and assisted as necessary.
Professional Experience:
09/25/2020 – Present, Sadler Services, Atlanta, Georgia, Homeless Advocate, Mentor, Employment Counselor
• Assisted homeless individuals by providing information regarding housing, (HOPE ATANTA).
• Participated in serving food to those in need during church sponsored “Boots On The Ground” events.
• Directed individuals to food pantries at local churches.
• Assisted individuals with transportation by assisting with MARTA Cards.
• Directed individuals to health care facilities such as: Grady Hospital, St. Joseph’s hospital and Mercy Care.
• Delivered tents and assisted with the location, maintenance, and assembly.
• Assisted veterans in a temporary housing program with the use of computers.
• Provided resume services.
• Directed individuals to staffing agencies.
• Provided individuals with bicycles and coached individuals in the maintenance and repair in a DIY bicycle shop, (SOPO).
• Organized bicycle riding events to the Atlanta Beltline.
• Counseled individuals with substance abuse issues, providing the dates, times, and locations of local AA meetings.
• Sponsored individuals by taking them through the 12 steps of the Alcoholic Anonymous program.
• As office manager in a group home I documented all customer interactions, I also assisted with the completion and submittal of Food Stamp Applications.
12/15/2020 - 09/25/2020, Target (Through Labor Ready), San Diego, California, Customer Service Agent, Forklift Operator, Demolition Team Member
1). Responsible for the demolition of the clothing section of the store in order to make room for new inventory.
2). Loaded debris in large boxes for removal.
3. Carried old light fixtures to the area where they were held until the dumpster could be loaded.
4). Ensured the store was kept in a safe condition prior to opening.
10/15/2020 - 03/05/2020, Home Depot (Through Labor Ready), San Diego, California, Store Reset Specialist.
1). Assisted in the removal of items to be relocated.
2). Placed those items in pre-designated areas of the store.
3). Loaded shelf cross members onto carts and delivered them to designated areas.
4). Constructed shelves to load items previously removed from other areas of the store.
5). Reset the store according to Store diagrams.
6). Ensured the store was prepared for business the next day.
7). Reported directly to the Team Leader.
10/01/2015 - 12/24/2018, Donnelly Communications, Atlanta, Ga., Senior Customer Service Representative
• Answered 65 calls per day in a fast-paced inbound Call Center with the appropriate greeting.
• Verified the customer’s identity and their credit card information for security purposes.
• Assisted the caller with the process of selecting items to be purchased.
• Assisted Tech Support by making suggestions that improved system performance.
• Excellent problem solving skills.
• Performed the duties associated with coaching new agents.
• Identified the reason for the customer’s call and collected relevant information, in order to provide the appropriate solutions.
• Addressed a variety of customer service concerns.
• Used the best practices in customer service techniques to develop a rapport and build relationships with the customers.
• Documented all customer interactions.
• Met or exceeded personal and team quotas.
• Attended training sessions to maintain up-to-date skills and knowledge.
• Excellent phone and verbal communication skills.
• Able to implement active listening skills.
• Ability to work well under pressure.
• Consistently recognized for outstanding performance.
• Collaborated with management staff to stay updated on new products, service, and policies.
• Assisted with the training of newly hired agents.
• Attended training sessions to maintain up-to-date skills and knowledge.
• Excellent phone and verbal communication skills.
• Able to implement active listening skills.
• Able to work well under pressure, with no supervision.
• Consistently recognized for outstanding performance,
• Reported directly to management and assisted as necessary.
01/01/2018- 08/15/2018, Apple Computers, Senior Tech Support Representative, Duluth, Georgia
Answered 35 calls per day in a fast-paced inbound Technical Call Center with the appropriate greeting.
• Verified the customer’s identity and their credit card information for security purposes.
• Used IMEI or serial numbers to identify the type of device in need of service.
• Used Knowledge-Based software to ensure the correct resolutions.
• Documented all customer interactions.
• Used Screen –Sharing Technology to observe, isolate, and fix technical issues.
• Escalated issues to Tier 2 Technical Support when necessary.
• Acted as coach to assists newly hired agents.
• Assisted management as needed.
• Reported directly to management and assisted as necessary.
OTHER EXPERIENCES:
09/21/2018 - 09/20/2019, Builders 1st Source, Doraville, Georgia, Forklift Operator
• Responsible for the cleanliness of the warehouse.
• Moved windows and doors to designated areas of the warehouse.
• Kept the loading dock clean and ensured that the loading dock was prepared for use.
• Responsible for the loading dock area where the delivery trucks and trailers were parked.
• Created a system by which window screens could be tracked for inventory purposes.
• Responsible for stocking the warehouse with items needed to produce windows and doors.
• Assisted with the inventory of the warehouse.
• Reported directly to the warehouse supervisor.
11/01/2019 - 11/24/2020, Masters Windows and Doors, Atlanta, Georgia,
Customer Service Representative, Forklift Operator
1). Assisted customers in the selection of windows and doors.
2). Loaded items on customers' vehicles.
3). Loaded windows and doors on delivery trucks ensuring items were secure.
4) Assisted in the delivery of windows to customers' homes or job sites.
5). Used a forklift to unload tractor trailers and place windows and doors in the
appropriate places in the warehouse.
6). Used a forklift to remove broken glass and deposit it in a dumpster outside.
7). Responsible for the cleanliness of the warehouse.
8). Responsible for the upkeep of the landscaping.
9). Reported directly to the warehouse manager.
Military Experience:
United States Marine Corps, MAG 42, HMA-773, Cobra Attack Squadron, Dobbins Air Force Base, Marietta, Georgia
Education:
1981 - 1981 Georgia State University, Atlanta, Georgia
Certifications:
OSHA-10 Forklift Certified
OSHA-10 Flagger Certified
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