Life Coach Master Level

Monica Olivia Squires

** **** ***

Natrona Heights, PA 15065 412-***-****

www.linkedin.com/pub/monica-squires/41/a04/a63 ******.*******@*******************.***/ ***************@*****.***

SUMMARY OF QUALIFICATIONS

High Energy, Dynamic and Motivated Life Coach, Speaker and Training professional seeking the opportunity to use background in social services and education. Situation Specific Counseling Experience; Focus on making connections that are healthy and engaging; Master Level Communicator; Professional and Courteous Demeanor; Time Management and able to prioritize while completion of multiple tasks; Attention to Detail; Background in Sales and Marketing; Sound decision making quickly and ability to maintain composure in tough/tense situations; Outstanding diplomacy that consistently produces win-win results for customers and company.

PROFESSIONAL SUMMARY / KEY COMPETENCIES

Work remotely with minimal supervision: Computer literate in multiple software packages such as Microsoft Word, Power Point, Excel, Google Docs, Google Drive, CRM and HCSIS, Sales, marketing and Training Master level, Mature; Team and Independent Performer; Strong work ethic; Flexible and Quick Learner; Goal and result oriented; Passion for Connecting, Equality, Engaging, Inclusion, and Empowerment and Dedication to providing excellence.

COACHING, SPEAKING/TRAINING, BUSINESS OWNER

●Certified Life Coach in 2019 with over 25 years experience

●Confident and concise communicator; Delivering enthusiastic presentations that offer clarity and atmosphere of openness and interactive

●Empathetic, Present Awareness process, effective active listening skills and Experienced in overcoming life’s challenges

●Connecting clients with community services and resources

MANAGEMENT

●Providing management and supervisory experience for over 30 years with experience with Recruitment, Interviewing, hiring, and training of new employees

●Supervision with daily coaching methods

●Work with upper level management to set and accomplish departmental goals

ADMINISTRATIVE

●Proficient in Microsoft Word, Access, Excel, Oracle, Power Point, Google Docs, Google Drive, CRM and HCSIS

●Skilled in cultivating positive relationships with clients and colleagues; promote a particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds

ORGANIZATIONAL

●Organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure

●Able to effectively coordinate tasks to accomplish projects with timeliness and creativity.

EXPERIENCE

Owner/Founder- Changing Mindsets LLC (2020-Present) Pittsburgh, PA

●Changing Mindsets, LLC was developed in 2020 as a result of the issues faced during the Pandemic outbreak of CO-VID 19 to help individuals find a way to move past their traumas, stigmas/false beliefs, hatred, helplessness, feelings of inadequacy, abuse, and shame to find an existence that provides them with self-worth. Additionally, the focus will be to impact the decline and reset the state of mental health and wellness in our communities. The service vehicles that will be used are: Life Coaching, Speaking, Training, Residential and Community Services. To date, have provided coaching/counseling services to well over 100 individuals, families and organizations with a 97% repeat rate.

Brand Ambassador/Event Management- Pop Bookings/Clearly Promotions(2019-Present) Pittsburgh, PA

●Provide excitement and brand awareness for a particular brand/venue to customers and retail staff

●Friendly and engaging interactions while providing education to consumer

●Event supervision for over 30 staff

●Ensure all event procedures are carried out with site management for smooth event

Remote Customer Service Representative (Seasonal)- SYKES ENTERPRISES (2018-2019) Pittsburgh, PA

●Provide engaging and professional customer service assistance to over 150 clients with a 95% satisfaction rate related to placing orders, answering questions, transferring to other departments and assisting in other areas when needed.

● Inbound Call project with average of 75-100 calls per day.

Relative Neighbor/Rural Outreach Specialist –YWCA Greater Pittsburgh (2014-2017) Pittsburgh, PA

●Conducted outreach and collaborative activities with family home education providers of varied ages and backgrounds, CCIS, Certification, human service and professional agencies/organizations and childcare providers in assigned counties via phone, email and face to face. Worked 80% remotely off site.

●Promoted a unified effort to improve the quality of childcare by monitoring, coordinating, and facilitating activities with community engagement and regional advisory groups.

●Recruited over 60 RN (Relative Neighbors) to become certified and enrolled in STARS and address issues and concerns related to providers and the process. Consistently exceeding 60% quota requirement. offered technical assistance to applicants and maintained 97% consumer satisfaction.

Family Intervention Prevention Specialist (Truancy) -Community Empowerment Assn. (2012-2014) Pittsburgh, PA

●Worked 60% remotely off site.

●Established collaboration and coordination of services that positively impacted other agencies and organizations in the community to meet child and family needs

●Managed caseload of 13 families which included grandparents, aunts, parents, etc. and handled family and agency issues and concerns

●Responsible for training of 20 staff members and served as back up supervisor. Development of initial assessments, ISP's, monthly and daily report writing, court attendance. KIDS system, excel, word, outlook

EDUCATION

Bachelor of Science degree in Psychology/ Howard University (1983-1987) Washington, DC

PROFESSIONAL ACCOMPLISHMENTS

Addiction/Alcoholism and Trauma/Abuse Certified Recovery Life Coach (2019) Pittsburgh, PA

RAB member (Allegheny County Housing Authority (2020-Present) “

Resident Council President (Philip Burtner Apartments) (2021-Present) “

Certified Small Business (2021) “

Section 3 Small Business Certified (2021) “

10-hour OSHA certified (2021) “

Certificate of Completion Bizfit Tier 3 and 2 Entrepreneurial Training( (2021-2022) “

References Available Upon Request

Contact this candidate