Operations Manager Office
Resume:
Curriculum Vitae
PERSONAL INFORMATION Vicky K. DEMIRJIAN
New Jersey, USA
*****.**********@*******.***
LinkedIn: Vicky Demirdjian
Sex: Female Date of birth: 03/02/1973 Nationality: Lebanese WORK EXPERIENCE
JOB APPLIED FOR Operations Manager Office Manager Business Manager January 2017 to date Operations Manager
Harout R LLC, Jewellery Manufacturer.
New Jersey, US (In-person)
Manage overall operations and is responsible for effectively and successfully managing labor, productivity, quality control, and safety measures
Ensure efficient and effective operations
Enhance the operational procedure, systems, and principles in information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems
Carry out supervisory responsibilities by the company's policies and applicable laws January 2014 to October
2016
Senior Supply Assistant
United Nations High Commissioner for Refugees (UNHCR) Beirut, Lebanon.
Organizing, & evaluating operations & budget of the organization’s supply chain
Coordinating and reviewing the work of individuals engaged in supply chain-related duties
Scrutinizing purchase requests ensuring conformity and coordination with requesters
Developing quotation requests & tenders, producing bid-tabulations from tenders & prepared purchase orders for approval
Dispatching approved purchase orders as well as follow-up with the delivery of ordered commodities & services
Maintaining vendor relationships (e.g., third-party logistics) as well as item master databases
Providing information on all procurement activities
Assembling statistical information on supply chain-related matters for facilitating the decision-making process
Ensuring adherence to the decided budget for the supply chain operations June 2009 to January
2014
Maintenance Manager
D.T.C Sarl, Lebanon, Home Appliances
Beirut, Lebanon.
Coordinated with suppliers regarding shipment documents
Followed up on client’s payments and claims
Received & registered maintenance calls, scheduled and coordinated maintenance requests with customers, assigned daily and weekly maintenance schedules to the technicians
Handled spare parts inventory and purchased spare parts locally and overseas based on business needs
Monitoring completion of job assignments through frequent field observation and inspections to ensure compliance with standards and instructions
Trained employees on task procedures, work standards, and proper safety procedures Curriculum Vitae
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EDUCATION AND TRAINING
February 1991 -
February 1996
B.Sc (Business Computer) from Lebanese American University (L.A.U) – Beirut, Lebanon.
UNHCR training courses:
o Security in the field
o Prevention of Harassment & Sexual Harassment & Abuse of Authority at Workplace o Protection Induction Program
o Procurement Ethics
Train The Trainer: Security Awareness Instructor’s Course-QNB (2008).
Human Resources Management-QNB (2008).
Team Building-QNB (2007).
Trained the QNB employees on Oracle HRMS usage
Trained the QNB employees on Security Awareness
Promises Promises-Starmanship (2010).
The 7 Habits of Highly Effective People-Starmanship (2010). AWARDS 2005: “Driving Customer Satisfaction” – Microsoft (Gulf Region – Over 500 staff) LANGUAGES
May 2006– May 2009 Head of Training Services
Qatar National Bank (QNB)
Doha, Qatar
Identified training and development needs within an organization through job analysis, appraisal schemes, and regular consultation with business managers and human resources departments
Worked as a team to produce programs satisfactory to all relevant parties in an organization, online managers, accountants, and senior managers at the board level
Developed effective induction programs for the training data
Preparation & updating of the training catalog
Managed training activities conducted and organized at the Learning Resource Centre, as well as Maintained standards of the training center
Maintained and implemented policies & procedures in an accessible manner for the staff members
Controlled and handled the nomination process for all courses, including local, in-house & Overseas
Generating monthly MIS, budget & budget analysis report
Planned and organized training venue and logistics required for the training programs
Functioned as OLM Administrator for management of HRMS Learning May 2003 – April 2006 Office Manager
Microsoft
Doha, Qatar
Coordination & liaison between Country Manager & Staff
Handled executives’ visits to Qatar; managed of Country Manager’s sponsored activities
Liaised with team, customers & partners during Country Manager’s absence
Handled Petty Cash for quick settlements, hotel accommodations, and flight reservations
Raised purchase orders and assisted the marketing coordinator during the events
Completed new hire’s setups, residency & work permit
Maintained office image & security
Mother tongue Arabic
Another language (s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production Curriculum Vitae
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English Proficient user Proficient user Proficient user Proficient user Proficient user French Proficient user Proficient user Proficient user Proficient user Proficient user Armenian Proficient user Proficient user Proficient user Proficient user Proficient user Spanish Basic Basic Basic Basic Basic
Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2 Proficient user
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