Customer Representative Service

JEFF PFEIFFER

********.*******@*****.*** 614-***-**** Columbus, OH 43224

Summary

Passionate about completing company goals with a desire to learn more along with the opportunity to gain practical, hands-on experience.

Skills

Meeting Sales Goals

Security Practices

Excellent Written and Verbal Communication

Building Customer Loyalty

Customer Service

Adaptable and Flexible

Exceeding Customer Expectations

Attention to Detail

Experience

Safelite Auto Glass Columbus, OH

Special Services Desk

03/2014 - 01/2022

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Answered customer questions, shared product knowledge and researched pricing and availability.

Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.

Education and Training

Mansfield Senior High School Mansfield, OH

High School Diploma

06/1985

The Ohio State University Columbus, Ohio

Some College (No Degree) in English Composition

Accomplishments

Awarded Certificate of Excellence for outstanding CSR survey results for customer satisfaction

Consistently maintained high customer satisfaction ratings.

Wrote a mid-grade level children's book, available online in all major outlets

Certifications

IT Fundamentals Training -2022

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