Customer Service Supply Chain

Kristi Ferraro

Horizon City, TX *****

+1-575-***-****

**********@*****.***

Kristi Ferraro

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Skills

Versatile and experienced professional with skills in sales, management, accounting, auditing, customer service, and culinary arts.

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Experience

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Education

Lowe’s / Appliance Specialist

Jan 2019 - Jun 2020, Carlsbad, NM

-Provided expert advice and guidance to customers on various appliances and products.

- Demonstrated product features and benefits, and assisted customers with installation and delivery options.

- Achieved sales goals and maintained high customer satisfaction ratings.

JCPenney / Regional Manager

Aug 2016 - Dec 2018, Anchorage, AK

-Increased sales revenue and customer satisfaction through implementing effective marketing strategies, merchandising standards, and staff training programs.

- Coordinated with the distribution and supply chain network to ensure timely and accurate delivery of products and inventory management.

- Resolved field questions and concerns via email and phone, and communicated regularly with the corporate office and other regional managers.

- Recruited, trained, and evaluated store managers and associates, and provided feedback and coaching to improve their performance and career development.

Aaron’s Appliances/ Sales Manager

Jan 2012 - Aug 2016, Carlsbad, NM

-Provided expert advice and guidance to customers on various appliances and products.

- Demonstrated product features and benefits, and assisted customers with installation and delivery options.

- Achieved sales goals and maintained high customer service.

Estrella Mountain

2007, Phoenix, AZ

-Graduated with a Bachelors in Business and a minor in Culinary Arts.

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