Customer Service Call Center
Resume:
Carla Nixon
Customer Service
Cordele, GA *****
*************@*****.***
To better my experience in customer service, sales, and management. Authorized to work in the US for any employer
Work Experience
Home Health Care Aide
HomeNurse, Inc. - Griffin, GA
February 2020 to Present
Assistant patients basic healthcare needs.
Assist with life essentials: cooking, cleaning, errands, and etc. Required CPR Certification
Retail Merchandiser
Walmart - Cordele, GA
August 2018 to February 2020
Collaborating with suppliers, manufacturers, and retailers to ensure proper execution of merchandising plans
Ensuring retailer compliance with merchandising strategies Creating and organizing promotions and advertising campaigns Maintaining inventory of products
Gathering information on market trends and customers’ reactions to products Analyzing sales data - reporting growth, expansion, and change in markets Technical Support
Kelly Services - Griffin, GA
October 2017 to August 2018
Provided basic troubleshooting for mobile technology Worked on Apple Care Project
Assisted customers with issues with iPhone, iPad, iPod and iWatch Attended training for Mac tier 1 support
Deboner
Tyson Foods Incorporated - Vienna, GA
September 2011 to October 2017
Chicken plant working on an assembly line with approx.15 others deboning whole birds 35birds per minute.
Teleperformance
AT&T - Albany, GA
September 2009 to September 2011
call center answering calls from customers, assistance with detailing billing. Basically customer service. Education
College Certification in Certified Medical Assisting National Healthcare Association - Leawood, KS
February 2022 to April 2022
High school or equivalent in diploma
Crisp County High School - Cordele, GA
August 1997 to May 2001
Skills
• Typing (6 years)
• Customer Service (7 years)
• Call Center (4 years)
• Help Desk
• Service Desk
• Desktop Support
• Tech Support
• Helpdesk Support
• Assembly (3 years)
• Microsoft Excel
• Machine Operator
• Cleaning Experience (4 years)
• Home Care (4 years)
• Troubleshooting
• Meal Preparation (10+ years)
• Caregiving (4 years)
• Patient Care (4 years)
• Cleaning (4 years)
• Warehouse experience (4 years)
• Load & unload
• Hotel experience (2 years)
• Sales
• Vital signs (1 year)
• Experience Administering Injections
• Organizational skills
• Leadership
• Communication skills
• Restaurant experience (4 years)
• Medical Records
• Vital signs
• EMR systems
• Customer service
• Computer skills
• Driving
• Upselling
• Sales
• Retail sales
• Technical support (2 years)
• Typing
• Windows
• Analysis skills
• Caregiving (8 years)
• Cooking
• Load & unload
• Restaurant experience
• Assembly (6 years)
• Documentation review
• Custodial experience
• Janitorial experience
• Commercial cleaning
Certifications and Licenses
CPR Certification
Certified Medical Assistant
BLS Certification
First Aid Certification
CNA
Driver's License
March 2019 to March 2025
Class C
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