Scrum Master Business Analyst

Christopher Robinson, M.Eng, CSM

Senior Business Systems Analyst/ certified scrum master/ Data Analyst / Production Support

SUMMARY

Senior Level Business Analyst with a focus on Healthcare Information and Eligibility & Enrollment Systems Analyst, Certified Scrum Master (CSM), with over twenty-five (25) years of Information Technology (IT). Software Development Lifecycle (SDLC) experience specializing in business systems, technical architecture, enterprise software (systems & applications) quality assurance, end-user testing support, coordinating applications and systems support in the healthcare, financial, and telecommunications IT industries utilizing CRM, COBOL, IMS, DB2, JCL, TSO, SQL Development and Databases, Test Analyst for quality assurance testing, pre-prod and production environments. Subject matter expert in stakeholder management & customer service, communications management; gathering, analyzing and defining business and functional requirements; created, managed & led reviews of global teams’ Conceptual, Detailed & Implementation Design Documents.

Liaison between the Programs, Development, and Support Teams.

Collaborated and worked in Bangalore, India to train new employees on the Mainframe System, TSO, customer service, and LCS applications in support of Accenture’s global outsourcing knowledge exchange program.

Successfully installed IBM Websphere DataStage TX Versions 6.0 and 7.1 to Testing and Production Environments utilizing WIN DDS Packages & Provided 3rd Tier Support and integration of all applications;

Performed as the primary point of contact responsible for the infrastructure, environmental and technical architecture configuration management activities. Organized and participated in UAT (User Acceptance Test) activities with the Clients and end-users; served as DB2 DBA. Created, altered, and maintained DB2 tables, and modified SQL statements, through JCL and other tools.

Maintained the LCS (Library Control System) Hierarchies. Utilized FTP, Atomizer, OpenMail, OpenTime, Artes, STS (Software Transmittal System), IOF, SAR, SuperC, CA7, CMTS, EDP (Enterprise Data Propagation), and SCM Support.

Performed troubleshooting and review of existing COBOL programs. Utilized CA7 for performing job scheduling.

Completed Salvation Army’s Safe from Harm Training to be a Certified Mentor and Driver.

PROFESSIONAL EXPERIENCE

GDH Consulting - Montgomery, AL 05/2022 - Present

Business Analyst

Contractor with State of Alabama (DHR Department/Information Systems Division). Provide support by collecting and analyzing data and reporting results; work closely with end-users, management, development, and test team to establish business requirements, business rules, and acceptance criteria for new applications, reports, modifications, and to ensure proper testing and validation of completed reports and applications. Utilize Employment and Training Application and TFS. Run Test Cases in Test Manager, End to End and Regression Testing.

VACO - Birmingham, AL 06/2020 -07/2021

Production Support / Database Support Specialist

Contractor with Protective Life. Monitor, assign, and complete Incident Report Tickets utilizing Service Now, SAP, Control-M, and other applications. Correcting and updating fields in SAP for Production and Model. Collaborate with various Teams and Managers to address issues with Jobs or Files. Provide SAP Support by adding, deleting, and modifying Trecs accounts. Attend Weekly Stand-Up and Change Management meetings to address Application and Team issues and Changes in Production.

MATRIX - Birmingham, AL 05/2019-5/2020

Data Analyst Specialist/Technical Business Analyst

Contractor with Matrix for Mercedes Benz. Integrate data from various sources and formats, designs approaches to gain new insights and predictions out of existing data. Also provides support for internal customers in the implementation or enhancement of IT solutions. SharePoint Administrator and Support. Create Reports, Lists, Tables, and Pivot Tables. Process, cleanse, and verify the integrity of data used for analysis. Provide SAP, AM Supply, MOBSY and RPM (Resource Project Management) Support for Logistics, Repair, and Administration. Conducted Audits and Inventory Management.

MATRIX - Birmingham, AL 11/2018-2/2019

Data Analyst

Contractor with Matrix for Pro Assurance. Extract and created data for Word Document Business Rules and Manuals. Create Tables and compare data in Excel. Create and modify State Rate and Exceptions Manuals. Analyze Data utilizing Excel functions and formulas, while being detailed-oriented and logic minded. Collaborate with Team Members to verify data in Templates, Tables, Manuals, and Class Codes.

Staffmark– Birmingham, Alabama 04/2018- 07/2018 Business Analyst /Scrum Master

Contractor with Staffmark for BBVA Compass Bank Appraisal Team. Processing third party order outs. Closing instruction preparation. Appraisal order, Receipt & Delivery and Document Indexing. Disclosure, Re-Disclosure, and various Post-Closing and equity functions. Collected Appraisal and Credit Report Fees. Collaborate with Loan Officers, Processors, Appraisal Companies & Appraisers, and Mortgage Fulfillment Teams. Utilized Accenture Mortgage Cadence, CMS (Content Management System), Authorize.net, Snipping Tools, and other utilities to process Appraisal functions and queries. Analyze complex problems and interpret client materials appropriately.

Randstad Holding– Birmingham, Alabama 09/2017- 01/2018 Business & Eligibility Analyst /Scrum Master

Contractor with Randstad for RxBenefits, Inc. Collaborate with Product Owners, Brokers, Management, Quality Assurance, Implementation Teams, and Pharmacy Business Management (PBM) to create, test, and validate Client Eligibility Files. Utilize CORE FTP, SalesForce, DataNet, Jasper Reports, Kleopatra, Snipping Tools, and other utilities to process Open Enrollment for various Third Party Vendors and Clientele to deliver quality Health Insurance and Pharmacy ID Cards. Analyze complex problems and interpret client materials appropriately. Serve as a liaison to the IT, DataOps, and Auditing Teams to resolve client issues and implement system changes. Create Data Exchanges, Account Structures, Mappings, Eligibility Listings, and File Layouts. Process and Test Files from Testing to Production, and provide statistics/results to various Teams and Vendors.

GARobCO – Maylene, Alabama 07/2015 – 09/2017

Technical Writer/ Business Analyst /Trainer 03/201*-******

Sub-contractor with ICS (Integrated Computer Solutions) for the State of Alabama Centralized Alabama Recipient Eligibility System (CARES), AL Medicaid Eligibility and Enrollment System. Collaborated and partnered with the state agencies Product Owners, SMEs, and key stakeholders to create, write, and edit User Guides, Training Manuals and Quick Reference Guides for Eligibility & Enrollment (Citizen Portal) System. Co-facilitated and conducted webinars and face-to-face training sessions for Worker Portal System (End-User) Administration System. Co-Facilitated Stakeholder and End-User Training Sessions. Participated in Stakeholder and Management meetings to gather and document Business Requirements. Documented and managed project deliverables utilizing Sharepoint, CRM, Team Foundation Server (TFS), SCRUM Methodologies, and other tools.

Worked closely with federal and state healthcare stakeholders, vendors, product owners, subject matter experts, and scrum teams to clearly define, better understand, and create training manuals, as well as, end-user training to address the scrum user stories and product deliverables.

Provided frequent progress reports and updates to the stakeholders to ensure transparency and ongoing success of the team.

Designed, communicated, and managed training expectations, training deliverables and metrics for the BA and Training teams.

Director of Media Relations

Communications and Media Liaison for Businesses, Community Organizations, and Educational Services. Collaborated with GARobCO Teams to develop and facilitate Training Sessions. Working with community groups to set up STEM programs.

CSI/BB&T – Snellville, Georgia 04/2015 – 07/2015

Test Lead / Software Tester

Automated and Manual Test Lead for Team, facilitating meetings and work assignments. Write Test Scripts, Test Cases, and perform Software Testing using UNIFI, Mortgage and Client Portals, Back End Processing, ROBOForm, Snagit, Sharepoint, and other Applications to ensure Requirements were designed and written. Impersonate for UAT using PegaSSO to process each level of Testing to be in Compliance for TILA/RESPA 2015.

Wells Fargo Bank – Wildwood, Alabama 12/2010 – 02/2015

Loan Servicing Specialist

Close on FHA Trial Plans by running DAT, LMWO, and Re-Class tool to provide Borrowers decision and amount of Permanent Modification Plans. Maintain Access Database for Loan Tracking, Reporting, and assigning loans to other employees.

Loan Documentation Specialist / Home Preservation Specialist

Process 3 Step Loans by direct contact with Borrowers, Underwriting, and Title Company.

Verify Applications, Property Titles, Employment & Business Verification, as well as Financial Documentation to process Refinance Loans to Closing.

Regions Bank – Hoover, Alabama 03/2009 - 05/2010

Real Estate Collections Specialist

Collected Real Estate HELOC Loans and Line of Credit debts utilizing TSYS and ACLS Mainframe Systems through Manual and Automatic Dialer for inbound and outbound calls.

Skip Traced using Nexis/Lexis, Worked with Foreclosure, Bankruptcy, Recovery, and Bank Managers to resolve issues.

Total Systems Services – Columbus, Georgia 9/1997 – 2/1999 and 02/2007 – 11/2008

Senior Programmer Analyst – Data Analytics Team

Cobol and Assembler Programmer. Created and modified DB2 Tables for Clients, Code Development using Cobol, IMS for online processing, migrate Code utilizing Endevor, utilize QMF, FMD, SQL, QMF, SPUFI, and other Applications. Performed testing, Peer Reviews, and handled On-Call abends and communicated directly with Clients and Customers.

Accenture – Birmingham, Alabama 03/1999 – 06/2006

Technical Architect, Product Support Specialist, Lead Test Analyst, Senior DBA, and Environment Support Specialist

ARTIX, ORBIX, UNIX, IBM WebSphere DataStage TX, Requirements & Design Walkthroughs, Conducted Analysis Reviews. Performed Impact Analysis for Program Code, Copylibs, and Databases for various Teams.

Created and Managed Work Request & Conceptual Design Documents – Participated in requirements gathering sessions, conducted walk-thru of design documents with program teams and clients; monitored the modifications of design documents thru the SDLC phase via Documentum database; created and completed Assembly Test Plans, Product Development thru Deployment: conducted integrated end-to-end testing activities: development, functional, regression, performance and capacity testing.

Database Support, Maintain Mainframe Development & Test Environments for Application Teams. DB2, IMS (Databases & Control Regions), Rochade Administrator, MOBI/File-Tek, and Data Dictionary.

EDUCATION

PhD Degree: Interdisciplinary Engineering – Environmental Health & Safety – Anticipated Graduation – December 2025

University of Alabama at Birmingham – School of Engineering – Birmingham, Alabama

Masters in Engineering Degree: Information Engineering and Management – May 2013

University of Alabama at Birmingham – School of Engineering – Birmingham, Alabama

B.S. Degree-Major: Applied Computer Science / Data Processing – May 1998

Columbus State University - School of Computer Science - Columbus, Georgia

B.S. Degree-Major: Information Management and Technology – May 1997

Syracuse University - School of Information Studies - Syracuse, New York

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