Health Care Human Resources

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ALEXANDRA MEDINA

THE ROCK, GA 30285

626-***-**** *********@*****.***

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in CA. Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Critical Thinking

Patient Advocacy

Medicare Compliance

Employee Recruitment and Hiring

Excellent Communication

HIPAA Guidelines

Staff Supervision

Training development aptitude

Microsoft PowerPoint

Policies and Procedures Adherence

Billing Adjustments and Refunds

Complaint Handling

Patient education and counseling

QUALITY HEALTH CARE

Healthcare Quality Management Coordinator Glendale, United States February 2018 - March 2024 Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Defined testing protocols, quality assurance initiatives and clinic policies and procedures. Monitored key performance indicators to ensure compliance with accreditation standards, prioritizing continuous improvement efforts.

Reviewed clinical policies and procedures to ensure alignment with industry best practices and regulatory guidelines.

EDUCATION

LANGUAGES

Communicated with patients, ensuring that medical information was kept private. Ensured compliance with state regulations by staying current on updates related to healthcare quality management standards.

Enhanced patient safety by conducting comprehensive audits of clinical processes and procedures. Evaluated clinical documentation for accuracy and completeness, promoting adherence to regulatory requirements.

Analyzed trends in patient satisfaction data, recommending actionable steps for enhancing the patient experience.

Developed and maintained courteous and effective working relationships. Organized and detail-oriented with a strong work ethic. Strengthened communication skills through regular interactions with others. Proven ability to learn quickly and adapt to new situations. LVN Vocational Nursing

Summit College

Colton, CA, September 2006

HIGH SCHOOL DIPLOMA

James Monroe High School

North Hills, CA, May 1995

Spanish

Native or Bilingual

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