Substance Abuse Community Health
Resume:
Josette Buchanan
Folsom, CA *****
*********@*****.***
Counseling professional with a master’s in psychology, a Bachelor’s in Applied Behavioral Science, and a recently completed substance use disorder counseling certificate, supported by experience in substance abuse counseling, community health care, shelter services, and administrative business support.
Highly motivated self-starter and collaborative team player, with outstanding communication and interpersonal skills, proven critical thinking and creative problem-solving capabilities, and ability to maintain strong but firm boundaries.
Authorized to work in the US for any employer
Work Experience
Substance Abuse Counselor
Sacramento Native American Health Center - Sacramento, CA October 2023 to Present
• Provide initial assessment and treatment planning using standardized AOD tools such as ASI, SASSI, AUDIT, CAGE, DAST, T-ASI and community functioning assessment.
• Provide coordination of care with relevant agency departments, CPS, probation and other community partners.
• Provide education and outreach to AI/AN community organizations, tribes and events to promote sobriety in the Native American Community and to offer treatment services.
• Assists in data collections to support grants and other funding sources.
• Maintain client confidentiality, receiving and managing sensitive information intake assessment and case files.
Community Health Care Worker
WellSpace Health - Sacramento, CA
January 2021 to Present
Provide care coordination/case management services to Health Home enrolled clients
Assist clients with obtaining medical care, an income, medical insurance, social services and housing.
Services include assistance with co-occurring disorders
(mental health and substance abuse) with the expectation of improving current functioning level and skills acquisition through assessment and engagement
Complete intakes of all clients, document progress notes, maintain client records in the patients/client’s health action plan
Transport clients and coordinate linkage to various community resource programs. Substance Abuse Counselor
New Dawn Treatment Center - Fair Oaks, CA
August 2022 to October 2023
• Conducting BPS assessments, developing client-centered treatment plans and discharge summaries, and coordinating care with both internal and external resources and agencies
• Facilitating addiction educational, family and process groups, and individual counseling sessions utilizing a spectrum of person-centered treatment modalities, motivational interviewing, CBT, and DBT skills
• Providing case management and documentation of client care and groups, and writing utilization reviews following the ASAM criteria of the six dimensions
• Working with diverse client populations, including those with co-occurring disorders, trauma and previously incarcerated individuals, or individuals currently facing pending alcohol/drug related offenses Program Monitor
FAMILY PROMISE - Albuquerque, NM
January 2017 to December 2018
Provided front desk support, telephone reception and crisis management support for a family live-in shelter
Scheduled appointments and escalated calls as needed to the Case Manager and Program Director Conducted intake for new clients, determined eligibility, and provided referrals for alternate resources Accepted and documented donations; distributed client mail, hygiene products, sheets and towels, etc.
Shelter Supervisor
SALVATION ARMY - Denver, CO
January 2014 to December 2016
Supervised staff and daily operations for a women’s emergency shelter serving 100+ individuals per night Prepared and adjusted staff schedules, managed shelter registrations, and maintained daily shelter records Enforced “wet” shelter policies and maintained vigilance for contraband, drug usage or other security concerns Provided mentoring, mediation, resource information and referrals to guests who needed additional assistance.
Helped to organize a major facility relocation, including organization, layout and procedures
[continued]
Customer Care Representative
IN TOUCH - Aurora, CO
January 2013 to December 2014
Handled high-volume inbound customer calls for Walmart.com, including returns/refunds, complaints, etc. Escalated billing and fraud complaints to correct department and provided customer resource information
Mentor
HELPING WOMEN RECOVER – Eddie Warrior Correctional Facility January 2009 to December 2011
Work under supervision of staff counselor to provide scheduled and ad-hoc one-on-one support for residents Assisted with defining and working toward educational, anger management, and substance abuse goals
Administrative Medical Assistant
INDIAN HEALTHCARE RESOURCE CENTER - Tulsa, OK
January 2002 to December 2002
Provided broad administrative support for 4 medical providers, and scheduled 20 to 30 patients per day Conducted triage to refer patients to appropriate services: general medicine, mental health, dental, optical Checked in new patients, set up patient charts, processed billing and insurance coding, and maintained files
Front Desk Receptionist
NATIVE AMERICAN HEALTH CENTER - Oakland, CA
January 2000 to December 2001
Provided front desk and telephone reception, scheduling 20 to 35 patients per day for 2-4 healthcare providers Checked in patients, screened patients for proper insurance, and processed and generated billing sheets
Medical Records Technician
LIFELONG MEDICAL CARE - Berkeley, CA
January 1998 to December 2000
Maintained patients' medical records including doctor notes, x-rays, lab results, and billing documents Education
Certificate in Substance Use Disorder counseling
University of the Pacific - Stockton, CA
January 2022 to Present
Master's degree in Psychology
Ashford University - San Diego, CA
October 2017 to March 2020
Bachelor's degree in Applied Behavioral Science
Ashford University - San Diego, CA
January 2013 to July 2016
Associate’s
Business Focus CONNER'S STATE COLLEGE - Warner, OK 2011
Certification in Administrative Medical Assistant
Silicon Valley College - Fremont, CA
March 1997 to March 1998
Skills
• Personnel Management
• Providing day-to-day supervision of shelter staff, and contributing to hiring decisions
• Making informed decisions, establishing work rules, and maintaining boundaries.
• Managing staff schedules, adjusting to unplanned absences, and addressing tardiness
• Preparing staff timesheets for submission to accounting office Counseling & Guidance
• Providing crisis management and conflict resolution, through direct intervention and via telephone
• Establishing boundaries, advising clients regarding program rules, and offering mentorship support Human Relations
• Communicating with guests in firm but understanding way so that their dignity is not challenged
• Enforcing shelter policies without discrimination so that all staff and guests are treated equally. Triage & Referral
• Facilitating client/patient check-in and determining eligibility for program participation
• Determining client/patient needs, and providing referrals to internal and external resources Office Administration
• Setting up and maintaining alpha-numeric files of staff, client and patient data
• Providing high-volume front desk and telephone reception, and scheduling appointments
• MS Word
• Excel
• PowerPoint
• Internet Applications
• Proprietary Databases
• Case Management
• Medical Records
• Conflict management
• Mentoring
• Customer service
• Medical records
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